I got the best price from Digidirect for my Canon R10 camera with 18-150mm lens. Delivery was fast. The online chat could be improved in terms of product knowledge. I was told that the camera didn't... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No stock but receptive and communicative. Yeah it sucks they didnt have stock of what i needed, i also didnt check my time frames very well, so im not pinning it on them. Support staff were re... See more
Company replied
Excellent range and price. Very quick online response from Digidirect. let down a bit by the use of Australia Post express post as the provider for a paid add-on - their information is confusing and l... See more
Company replied
I ordered a camera bag and didn't receive a confirmation email. I contacted customer support and asked to chat with a team member. Thomas was able to find my order and confirm that it was soon to be p... See more
Company replied
Company details
Written by the company
Your leading digital camera experts! digiDirect prides itself on price, range and service, covering a wide range of digital imaging needs.
Contact info
34 Cosgrove Rd, 2136, South Strathfield, Australia
- 61287326400
- sales@digidirect.com.au
- www.digidirect.com.au
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was hesitant to order such expensive…
I was hesitant to order such expensive camera equipment through an online store. However my experience was amazing, the gear was significantly cheaper and the postage was quick. Zero issues and the communication was fantastic. DigiDirect will be my new go to camera gear retailer.
25 May 2026
Unprompted review
Reply from digiDirect
Hi Sean,
Thank you so much for giving us a chance!
We understand the hesitancy in trusting an online retailer with equipment as expensive as cameras and computers. Our team is dedicated to making sure that no matter the value of the order, every item is treated with care and arrives in a timely manner.
If you ever need anything in the future, please feel free to reach out again!
- Jess
Quick order turn around and quality…
Quick order turn around and quality brands
3 June 2026
Unprompted review
Reply from digiDirect
Hi Joe,
Thank you so much for your review!
We are happy to hear that we were able to provide your order in a timely manner.
Here at digiDirect, we do our best to get quality gear into the hands of our customers with as much speed and care as possible.
We hope to see you again soon!
- Jess
Always agreat experience
25 May 2026
Unprompted review
Reply from digiDirect
Hi Kara,
Thank you so much for your review.
We are happy to hear that you have always had a great experience with our team.
If you ever need anything, please feel free to reach out!
- Jess
Very well priced lens
Very well priced lens, sent well packaged and quickly.
1 June 2026
Unprompted review
Reply from digiDirect
Hi Simon,
We are so happy to hear you were able to get a great deal and receive your product in a timely manner.
We hope to see you again soon!
- Jess
Poor Experience
Ordered product 23/04/26, Australia Post received the order 21/05/26, delivered 25/05/26. This is more than one month from the initial order. During this period communications with digiDirect were less than forthcoming on availability and delivery. As I required the product for a progect I placed a new order for the same product with Camera-Warehouse 15/05/26 and received the product 18/05/26, also cheaper than digiDirect. I should have looked at the reviews for digiDirect prior to placing an order with them.
18 May 2026
Unprompted review
Reply from digiDirect
Hi Peter,
Thank you for taking the time to write us a review. We are so sorry to hear about the experience you had with us. Unfortunately, we don't keep all our items in stock and ready to go in our warehouse. We often have to order in items from suppliers which can take a few weeks to arrive, these are listed as Backorder on our website. If you could please reach out to us we would be more than happy to investigate what happened.
- Isobel
Recently purchased a pair of binoculars…
Recently purchased a pair of binoculars on-line. DigiDirect dispatched the binoculars via AusPost which they lost. Jess from DigiDirect was able to secure another pair free of charge even though the original pair have been lost with AusPost for 3 wks now. While picking up the replacement binoculars in DigiDirect's Parramatta store, I ended up buying a Nikon Coolpix P1100 largely due to DigiDirect's customer service and the great support provided by Gary while in store.
23 May 2026
Unprompted review
Reply from digiDirect
Hi Marilyn,
Thank you for your amazing review!
We understand that things can go wrong with orders, and our team does their best to try and make things right for our customers. We are so happy to hear that both the online and in-store teams were able to go above and beyond for you.
We hope to see you again soon!
- Jess
The website is really bad to use—often…
The website is really bad to use—often it doesn't show nearby stores and instead redirects to the wrong page.
21 May 2026
Unprompted review
Reply from digiDirect
Hi Guimeng,
We are sorry to hear about your experience. We are currently undergoing website maintenance, which has caused issues for our customers. We are hoping to have these issues fixed ASAP so we can provide a better experience for our customers.
- Jess
Frustrating online checkout
Frustrating online checkout and unhelpful customer service. I tried to purchase a Peak Design strap online to pick up at Melbourne CBD store. The checkout system glitched and wouldn't process the payment.
Website explicitly states under "Deliver to Local Store for Click & Collect" that if an item is out of stock locally, they will ship it to the selected store within 24–72 hours for pickup. However, when I contacted live chat, agent Reymark completely ignored their own website policy and just repeatedly stated that stock was only available in Brisbane and Bondi, showing a total lack of understanding of your company's own inter-store transfer service. Misleading website interface and poorly trained customer support.
19 May 2026
Unprompted review
Reply from digiDirect
Hi,
We are so sorry to hear about your experience. We do try to transfer stock to the appropriate store when customers make Click and Collect orders for locations without available stock. We will speak to our team to ensure that they understand our processes.
We are also aware that there has been difficulty with our website recently, and our web team is in the process of having this fixed ASAP.
- Jess
Thomas was great with helping me when I…
Thomas was great with helping me when I made a mistake on my order, he was very quick and communicated so quickly and smoothly, I am very thankful!
28 May 2026
Unprompted review
Reply from digiDirect
Hi Ra.
Thank you for taking the time to write your review. We are happy to hear that Thomas was able to assist you with your order. Please do not hesitate to reach out if you need any further assistance.
-James
Streamlined web experience
Streamlined web experience, wide range of quality products at good prices with secure ordering and fast delivery...
21 May 2026
Unprompted review
Reply from digiDirect
Hi Tony.
Thank you for your review, and glad that you had a good experience with our website. We try our best to offer the best gear at competitive prices and have a wide variety as well. If you would like to make any purchases in the future, please do not hesitate to let us know.
-James
Reply from digiDirect
Hi Paul.
Thank you for your review, and we are glad you enjoyed your experience with us. If you are looking to make any purchases in the future, please do not hesitate to reach out to us.
-James
Excellent experience great prices
Excellent experience great prices, service and delivery. Would recommend 100%
13 May 2026
Unprompted review
Reply from digiDirect
Hi Dianne.
Thank you for taking the time to leave a review, and we appreciate your feedback. If you ever need further assistance, please let us know.
-James
As always great deals
As always, shop at DigiDirect Melbourne is a great pleasure, the staffs tried their best to give me best deals, couldn't thanks enough for their generous help throughout these years.
16 May 2026
Unprompted review
Reply from digiDirect
Hi Daniel,
Thank you so much for your review. We are so glad you had a great experience with our Melbourne store team, I have passed on your feedback to them to appreciate.
- Isobel
Reply from digiDirect
Hi André.
Thank you for taking the time to write a review and we are glad you had a great experience with us. Please do not hesitate to reach out if you ever need further assistance.
-James
Order which involved 4 items arrived…
Order which involved 4 items arrived promptly. Having checked that the main items were available online and for click and collect, I felt reasonably comfortable that stock was on hand. Pricing was good, warranties registered and cashback approved by manufacturer. Tracking worked fine.
25 May 2026
Unprompted review
Reply from digiDirect
Hi Michael,
Thanks for writing us a review, we appreciate your feedback! If you ever need assistance please don't hesitate to reach out to our customer support team.
- Isobel
Ordered wrong parts
Ordered wrong parts. Called them within 20 min of ordering and they were helpful in updating order. Happy with the experience.
26 May 2026
Unprompted review
Reply from digiDirect
Hi Kim,
Thank you so much for taking the time to write us a review. We are so happy that you had a great experience with our online team. If you ever need any further assistance don't hesitate to reach out!
- Isobel
there is a mistake of charging transit…
there is a mistake of charging transit cover fee while i did click and collect. and MARK A has helped me out with that fee refunded real quick, good service!
25 May 2026
Unprompted review
Reply from digiDirect
Hi Minh.
Thank you so much for the review, and we are glad you had a great experience with Mark and that we were able to solve this error for you.
If you ever need any assistance in the future, please let me know.
-James
good service, but very helpful
they didn't keep my constantly updated, tbh i was expecting them too but i order something that was on back order for 2-3 months, but they did answer me when they have the answer when i asked. When i requested if i could get expedited shifted they upgraded it for me for free even when i payed for normal shipping
22 May 2026
Unprompted review
Reply from digiDirect
Hi Ash,
Thank you for your review.
We do try to keep our customers updated on their orders where possible. Unfortunately, sometimes updates are limited due to supply chain issues. We recommend reaching out to us directly if you have any questions regarding your order so we can follow up for you with our suppliers.
Please feel free to reach out to us again.
- Jess
Mwave used to be good
Mwave used to be good, since Digidirect took them over, incompetent.
Most recent order was over $1000NZ, therefore AUS GST should not have been applied, it was, and that exceeded customs values in NZ, meaning its now in limbo whilst we wait for Mwave to respond to them. Meanwhile, its been 22 hours since I started a chat with them, and had no response, I've also send a support ticket, which again I've no response to. But before I bought, they were very quick to respond.
Just money grabbing, wasting my time, I'll be demanding a refund if they don't respond in a timely manner.
Yet 15 months ago I ordered a similar priced item (more actually), shipped quick, declarations done, arrived on time, no issues.
21 May 2026
Unprompted review
Great Service
Great Service. Mark A was my cusotmer support. He has done great job to answer my questions and helped to solve the order problem.
21 May 2026
Unprompted review
Reply from digiDirect
Hi Ray,
Thank you so much for the review!
We are happy to hear that Mark was able to assist you online and answer all of your questions.
Feel free to reach out again if you need anything else!
- Jess
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