Diadora Reviews 

616
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and appealing design of the products, often describing them as comfortable, stylish, and built to last. Many found the shoes to be an excellent fit, appreciating the easy website purchasing process with well-displayed products. Reviewers also appreciate the efficient, fast delivery service, often noting prompt updates and quick shipping. However, some customers also noted issues with delivery times, experiencing delays that sometimes extended beyond expectations, with some packages taking weeks to arrive or even being lost by couriers. Additionally, a few reviewers reported receiving damaged products or incorrect items, and a minority encountered difficulties when attempting to return items or obtain refunds.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as comfortable,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the high... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast shipping times and... See more

Website

Customers had positive experiences with the website, finding it extremely easy to order and appreciating how... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the great and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The purchase experience and delivery were excellent. I was informed of each step of the process, and the delivery was prompt. The shoe I received was amazing in every way with the exception of the arc... See more

Rated 5 out of 5 stars

The Rally Punched sneakers are both comfortable and well-designed. Diadora sent them rapidly via DHL. I'm fully satisfied. Vincent

Rated 5 out of 5 stars

Im very satisfied with the quality of the shoes I ordered. The shipping took a while about 10 days or so. Although I'm pretty impatient. I liked all the update that were given for shipping. Lastly the... See more

Rated 5 out of 5 stars

Don't let the 'lower-tier' label fool you; these are stylish and built to last. I loved the look and feel so much that I grabbed three different colorways.


Company details

  1. Sportwear Manufacturer

Written by the company

Discover the Diadora Online Shop: you can find Shoes, Clothing and Accessories for sport and leisure time. Do not miss Heritage and Sportswear collections.


Contact info

4.2

Great

TrustScore 4 out of 5

616 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(616)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I like to browse through your webshop

I like to browse through your online shop. It is a nice selection and it is well structured and not overwhelming - and I like the design for men and for our kids.
Delivery is always very fast and I will order again.

17 December 2024
Unprompted review
Rated 1 out of 5 stars

Great looking trainer, but fell apart

Great looking trainer... really pleased initially... sadly, poor quality ... lasted three months of average use. Tried to engage Diadora but little interest in learning about the issues or correcting - they did apologise for the inconvenience. Great trainers but only for display purposes.

2 December 2024
Unprompted review
Rated 1 out of 5 stars

Very poor customer servie

Very poor customer servie
My parcel is stuck in customs and they need further infromation from diadora
I have emailed to customer service multiple times but no reply when i asked for support
I regret buying stuffs from them now as it is too much hassle to return

10 December 2024
Unprompted review
Diadora logo

Reply from Diadora

Dear Khandaker,

We sincerely apologize for any inconvenience this may have caused.

We noticed that our Customer Service team has already reached out to you regarding your return. Please note, your return parcel was handed over to DHL on Friday, December 6th, and is expected to be delivered by Friday, December 13, 2024. This timeframe aligns with standard delivery and return processes with the carrier.

Rest assured, our Logistics team is actively coordinating with DHL to ensure a smooth and efficient return experience for all our customers.

Thank you for your understanding and patience.

Rated 4 out of 5 stars

I was very happy with my purchase.

I was very happy with my purchase.
However, i was slightly disappointed that even after subscribing i did not receive my 15% discount on my first purchase. As promised in the purchasing process

19 November 2024
Unprompted review
Diadora logo

Reply from Diadora

Hi Carl,

thank you for your feedback and for bringing this to our attention. We have sent you a message so kindly check your inbox. As soon as we received the needed information, we will be happy to assist you further.

Wishing you a lovely day ahead!

Rated 5 out of 5 stars

Efficient

The website is intuitive and provides detailed information about the products. After purchase, shipping and delivery are fast and efficient.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Order was shipped in a timely manner

Order was shipped in a timely manner. faster than expected and the packaging was in an awesome great shape. especially the shoe box is in a prestine condition. Highly recommend this shoes cuz it’s comfortable and very stylish looking like a blast in the past.

28 October 2024
Unprompted review
Rated 1 out of 5 stars

Horrible service

Horrible service, I had to return good, but their system does not actually help with returns, they only send you labels and then you are on your own. You have to deal with DHL yourself. I drove half an hour to a DHL centre, which Diadora told me to to go to. When I got there, they told me there are two companies called DHL and its other one. The logo and name are the same. Crazy. So I called Diadora, who told me now to go online. I did this, it takes ages as it needs all customs info like weights, dimensions, country of manufacture, then it said it would be £62 to return the shoes. I give up. Truly awful service, from Diadora.

12 October 2024
Unprompted review

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