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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, highlighting the excellent materials, comfortable fit, and stylish designs. Many people appreciate the fast and efficient delivery service, noting that items arrive promptly and well-packaged. The overall purchasing experience, including the smooth website and ordering process, is frequently described as excellent. However, some customers also noted issues with the service and website. A few people experienced problems with product defects, such as damaged items or poor quality zippers. There were also occasional complaints about slow delivery times, high shipping costs, and difficulties with returns or resolving issues through customer service.

What people talk about most

Product

People report positive experiences with product quality. Many reviewers praise the high quality of the... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of products, noting... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast delivery and... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the outstanding and fantastic... See more

Website

Clients share ambiguous opinions on the website. Some customers experienced issues with contact forms not... See more

Based on these reviews

Rated 5 out of 5 stars

I love Diadora’s shoes, but this was my first time ordering directly from the company. I'm really into classic sneakers—basketball and tennis styles—so the Heritage collection is right up my alley. I... See more

Rated 5 out of 5 stars

The purchase experience and delivery were excellent. I was informed of each step of the process, and the delivery was prompt. The shoe I received was amazing in every way with the exception of the arc... See more

Rated 5 out of 5 stars

Great quality sweatshirt — soft, warm, and well-made. The 100% cotton feels premium, and the fit is perfect. The color is absolutely gorgeous, even better in person. Clean design with a bold logo ma... See more

Rated 5 out of 5 stars

Review link leads to Italian language site (it.trustpilot). Diadora do not allow free shipping when using discount code. Reviewing items not possible.


Company details

  1. Sportwear Manufacturer

Written by the company

Discover the Diadora Online Shop: you can find Shoes, Clothing and Accessories for sport and leisure time. Do not miss Heritage and Sportswear collections.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

581 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor quaility

I ordered the Equipe '75 SW Heritage. They look awesome and fit well but they arrived damaged. One of the leather ghillies at the tie site was ripped open. Inside of the damaged shoe was a kleenex with blood on it (looked like a nosebleed rag)! I tried to contact customer service via the website, the contact form would not go through and the phone number wouldn't work. Now I need to return this shoe without even talking to someone about this gross situation. This shoe was not made in Italy, it was made in Vietnam. This was my first experience with this company and I'm not thrilled.

1 April 2026
Unprompted review
Rated 3 out of 5 stars

Good and bad to order from

A little bit of work to set up account. Didn't like the fact they charge 7$ to return an item (shorts that are different sized) that is brand new and not a right size. Makes me not want to order from them. Love the shoes.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Great shoe quality

Great shoe quality—the leather is incredibly good. I’m looking forward to my next purchase and would love to see more Diadora shoes Made in Italy!!!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company

The purchase experience and delivery were excellent. I was informed of each step of the process, and the delivery was prompt. The shoe I received was amazing in every way with the exception of the arch not being quite right for my feet. Filling out the request for return was simple and easy to complete.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Im very satisfied with the quality of…

Im very satisfied with the quality of the shoes I ordered. The shipping took a while about 10 days or so. Although I'm pretty impatient. I liked all the update that were given for shipping. Lastly there were a little scuffs on the shoes I ordered, which is a little disappointing. I'm excited to break the shoes in, thank you so much diadorra team.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

Should have stuck with Adidas! Avoid!

Have purchased many Diadora trainers in the past but never direct. I buy trainers and indeed clothes from Adidas almost weekly and their service is fantasic. Surely buying direct from the manufacturer is the way to go right, what could go wrong?

Placed my order on 02/01 and at time of order the website clearly states delivery in 3-5 days. Well it's now 07/01 and I haven't even had a dispatch notification.

Filled out the form in the "contact us" section on their website but when you click send, nothing happens.

Finally spoke to someone who couldn't have sounded more disinterested if he tried and I was informed my order hasn't even been packaged. When I challenged him that the time scale for delivery is 3-5 days, he said "yeah that's after it's been shipped".......what a lovely get out of jail free card that is. Absolutely false and misleading delivery information at time of order if that's the case then. What kind of company tells a customer 3-5 days for delivery but omits the fact that clock doesn't start ticking until they send it out? Going by that logic, it could be weeks before I get my order.

The most egregious thing? I was charged £20 for delivery.....£20 for one pair of trainers. How on earth can that be justified?!

Terrible service and disgusting delivery charges. Will never purchase another Diadora product again.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Better quality definitely better than other brands

It is about time that I found trainers in size 5.5 and I love it so comfortable it is perfect size! It is very rare that I see 5.5 in trainer that I really liked & wanted to buy. Better quality than other brands I will continue to buy this shop again, not other brands cos they don’t last longer

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautifully made

Beautifully made, stylish and comfortable sneakers. These are my first pair of Diadora sneakers and they will not be my last.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Best Tennis/Pickleball Shoes

I purchased two shoes and been wearing them for 3 months now. With all honesty, the best tennis/pickleball shoes I’ve ever had. No regret purchasing them and already planning to get more.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Shoes

I own nearly every version of the Camaro line of sneakers. Great quality and comfort. Highly recommended.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Business idea and purchase

As a returning customer, a 50% discount would be ideal. I have a presence here in the USA, and I believe I could successfully market and sell your product, as this style is moving quickly

12 November 2025
Unprompted review
Rated 3 out of 5 stars

Crazy expensive shipping prices

Crazy expensive shipping prices. Almost as much as the item. Took nearly a week to arrive from a regular delivery company.
Absolutely no reason for it to be so overpriced.

5 November 2025
Unprompted review

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