DHL Reviews 

DHL’s customer service is a nightmare — not only do they fail to deliver packages, but reaching their support is a painful experience. And then you find out they randomly dropped the parcel off at a pickup point without sending any notification. When you ask the support agent to send the details by email, they say it’s not possible. Please invest in a proper CRM system — if you can’t get deliveries right, at least make the communication smoother for everyone.

DHL have my new passport. They have tried to deliver to the wrong address, asked for the apartment number- there are no apartments at my address and claimed they tried to deliver but i was out. That is a lie. I have contacted their UK offices, the local offices 4 times. That was a waste of time. I have asked them to call my spanish phone number on arrival. The result? My passport is sitting on hold in an office or perhaps being cloned.

Waited in all day for a package (Mallorca), and have just had a message telling us the delivery failed. It only failed as they couldn't be bothered to deliver it. We are busy caterers, it is not possible for us to wait in for another day on the off chance that they deem it appropriate to deliver. BTW, this has happened multiple times with DHL, every time we been waiting at home. Reading some other reviews, it is clear that this is common practice. They have ONE job which is to deliver packages, it's very frustrating and disappointing

Attempted delivery failed. Despite me being in the house, next to the door, all day long. Suspiciously the delivery wasn't possible around the end of the day clocking off time. Woeful.

I am regularily receiving Packages from Germany, about once a week. Every now and then the Package is Not being delivered as „Nobody was Home“. Right now I received and email indicating that my package has been delivered to the closest pick up point because at 18:29h nobody was home. Apart from the fact that I work from home and am always available, my husband and my daughter and our 3 dogs (who bark when they hear the doorbell) were there too! It is annoying as now I have to organize a car since the pick up point is 10km away. Our experience is much better with other companies, but unfortunately I cannot choose the deliver company in this case. But I have the feeling the service depends on the effort the driver makes and one of them if very good! And indirectly he confirmed it to me….when he is on holidays the parcels go to the pick up point. What is your explanation for that DHL?

They don't inform you that they tried to deliver a package. They don't answer the phone. They don't respond to their own webforms. And it isn't like it has only happened once. Utterly useless company.

States the delivery as failed attempt, while they didnt even try to deliver. I was all day at home waiting for it and no one came, they are lying. Not the first time this happened with DHL, this is a pattern.
Next day I discover that my package was in a pick up point, the value of this package was about 500 euros, imagine how a costumer feels when it's treated this way.

After their driver failed to pick-up my package, they charged me the full price anyway.

There is no way to contact them. They simply kept the money. They are scammers.

Website usability is awful. To be that bad has to be an intentional design. Impossible to get a quote.

Today we had made a booking with DHL, to deliver us the product after 3 failed attempts from their side to deliver and contact over the phone which was provided to them 3 of 4 times. We were waiting all day at home in Madrid Alcobendas. DHL did not call our door, did not call us on the phone which was provided by to them, numerous times and at 19:05 today, they wrote under our tracking number that a “El destinatario ha rechazado el envío”. This is absolutely ridiculous, how we refused to take the order, if we were not contacted at all? I am waiting for this order for over a month now, we were sitting all day at home with my husband waiting for this chair today and now this. Absolutely ridiculous company and service. If i would ever by something online, and would see that delivery is DHL, i would run from this website as fast as i can. DHL is a pure shame to all delivery companies world wide, superb dissapointment. If you value your time, money and nerves STAY AWAY !

Horrible experience with this awful company. As you can see, they always do the same: a fake attempt to deliver your package and then leave it somewhere else. Incompetence and scam. Do not use this company.

Absolutely terrible service. They left my package 12 km from my home for no reason!!!! Avoid at all costs!!!

Awful... The package was several days late. I was then called by the driver who told me he doesn't even deliver to where I live - would I drive an hour to pick it up. After having told him I would not - he told me not to leave my house the next morning; it would be delivered. Late in the afternoon, after being assured repeatedly by customer 'service' it was coming - I was emailed to say it would be a further 5 days. Waste of time and money.

A total waste of time, money and effort at an incredibly probable risk of loosing the package!!! They almost ALWAYS loose the parcels for days and days. I cannot understand how a company with such a bad service is able to survive. And the customer service is completely useless.

Worst Company ever!! if I could, I would give 0 stars. no attempt even to deliver the packet . I had to pick it at a store up.... never again with DHL !!!!!

AVOID AVOID AVOID!!!!
save yourself the time, effort and money and stay away from these. They've had my parcel for over a week, its constantly in transit, then goes to a service point then the depot and no attempt to deliver. I've spent many an hour trying to talk to someone for help and it goes around in circles to the useless robot. Wow such bad service please I stress AVOID this company.

As usual, DHL claims they “attempted delivery” when they absolutely did not. No knock, no ring, nothing. Just a lazy update pretending they tried, which is a blatant lie. The pattern is obvious: if the package is heavy or even slightly inconvenient, they skip the attempt entirely.

What makes this worse is the complete radio silence from DHL. They don’t respond to emails. Calls go unanswered or lead nowhere. I’ve tried multiple times to get in touch, and no one seems to care. It feels like shouting into a void.

This particular package is very valuable to me—both financially and personally and DHL’s negligence has put it at risk. Their behavior isn’t just poor service, it borders on fraud. Falsely claiming delivery attempts and refusing to engage through official support channels could easily be considered a breach of contract, if not illegal.

Between DHL Portugal and Spain possibly the worst courier service I could imagine. They took too long to get my parcel to Santiago so I missed it. They are then both refused to send it to London even though I am offering to pay. I now have to find an address in Portugal where they can send it.

"When we came back, I saw the tracking update saying the delivery attempt failed…"

They didn't try.
They use this phrase to justify delaying your delivery.
I wonder if it is because they have little to deliver in your area.