Eddie was attentive, friendly, professional and knowledgeable, without being over bearing, over familiar or pushy. He spent time understanding our requirements, going through our options and gave us s... See more
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Relaxed, helpful, diligent and friendly whilst remaining professional. A great idea re another salesperson carrying out a thorough check of the order with the customer prior to the order going through... See more
Company replied
The young man who served me was very knowledgeable about all the products available, extremely polite & helpful. Great experience all round. Thank you
Company replied
Customer service was excellent. Always checking in and never pushed us into purchasing anything. Gave us time to think and come back when decided. Very kind, friendly and welcoming.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Stirling Road, Unit 1A, YO30 4XZ, York, United Kingdom
- 0333 999 9849
4.9
Excellent
4K reviews
Asks customers to review
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I bought a sofa
Really helpful, very good hospitality, all questions answered and was reassured with confirmation.
1 July 2026
Reply from DFS Furniture - York
Hello Nakita,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Promised 7 day delivery
Promised 7 day delivery, still haven’t been told when delivery will take place and it’s been nearly 2 weeks. The people in the shop were friendly and helpful. The customer service after has been dreadful. Constantly told to wait 72 for updates for nothing to arrive after 72 hours and be told to wait another 72 hours.
Paid for the sofa in full and still no idea when it’s going to arrive.
Update: DFS have said it was for a cancelled order, this is because DFS cancelled the order and put on the same order again, when I said I would pay everything upfront. I think this shows the attention to detail
21 June 2026
Reply from DFS Furniture - York
Hi Martyn,
We are very sorry to hear that you have not received your furniture items; this is truly disappointing. After looking into your order, we can see that the order number provided is for a cancelled order. If there is another order number you are referring to please do contact us and we would be able to look into this further for you.
Kind Regards,
Vanessa
DFS Customer Support
The salesman was very informative
The salesman was very informative, gave us time to explore the show room and answered all of our questions.
30 June 2026
Reply from DFS Furniture - York
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Friendly staff
We were greeted by smiling staff and looked after throughout our visit when we decided what we wanted everything was explained and professionally we were looked after by Andy if you go there ask for him he knows what he’s talking about
29 June 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service by Andrew in the York
Excellent service by Andrew in the York
Store. Explained everything really well and ensured it was a very smooth process .
Very professional all round.
29 June 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
Hello Kae,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Eddy was a Very young nice polite man
Eddy was a Very young nice polite man
Nothing was to much trouble for him
Good sales techniques
28 June 2026
Reply from DFS Furniture - York
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Eddy.
Kind Regards,
Jordan
DFS Customer Support
Sofa purchase
Finella served us today.She was very knowledgeable and guided us through the sofa range very thoroughly after identifying what we were looking for. .She made our purchase very smooth,and gave us lots of information about product care,add ons,payment options and delivery .She was very approachable and friendly,no question was too much for her.Thank you so much.We had been looking for a sofa for a long time !
27 June 2026
Reply from DFS Furniture - York
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Finella met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Rang customer devices spoke to Laura to…
Rang customer devices spoke to Laura to ask if their we any offers on the Sofia range . No offers on this range but got us a £50 off great result ,she was so helpful is being in our 70s not up with tech.5star support
18 June 2026
Reply from DFS Furniture - York
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - York
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
I spoke with Daniel H DRS websales and…
I spoke with Daniel H DRS websales and found him to be both helpful polite and pleasant. Made shopping for a suite so much easier for me,
24 June 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff very helpful and knowledgeable on…
Staff very helpful and knowledgeable on the different products available
24 June 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very friendly and professional service!
23 June 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
There was a wide selection of furniture…
There was a wide selection of furniture and the showroom was very relaxed with a nice atmosphere. The assistant who served me was both polite and informative but not intrusive on my first visit. This time when I returned I saw him again and he could not have been more helpful and accommodating, offering tea or coffee and offered to get the manager to serve me as he was with another customer for quite a while. All in all my experience was very very good.
23 June 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great service
Great service, good choice, price point very good.
Staff member very patient and helpful.
22 June 2026
Reply from DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
bought a power plus recliner today …
bought a power plus recliner today ,was seen by Andy who explained everything we needed to know at Clifton moor york he seemed really experienced, I would recommend dfs to anyone.
22 June 2026
Unprompted review
Reply from DFS Furniture - York
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Sofa bed purchase
We asked Andrew for some information on sofa beds.
Andrew showed us the stock in store, moved furniture to pull out the bed.
Went through all the information required on a purchase in detail.
21 June 2026
Reply from DFS Furniture - York
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very helpful not pushy
Andrew at the York store was very helpful. Looking forward to receiving my new sofa.
20 June 2026
Reply from DFS Furniture - York
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
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