DFS Furniture - York Reviews 

We called into 4 different sofa shops, looking for a new suite. DFS definitely had the best selection including the best prices.
The sales team did not hassle us, while we were browsing, in fact we left the store to look at 2 others and then returned. Again no hassle or trying to get us to buy anything, it was only when we made eye contact, did the salesman come over. He was exceptionally helpful and showed us all suites in the style/configuration we required. He offered us a drink, while we were looking and left us to make a decision. When we had decided, he was very helpful. He explained all about the extra cover and what it would do, but did not pressure us into taking it (although we did). During our conversation, we decided to buy a rug. This was NOT mentioned by the salesman, so was not an add on sale. The salesman took us around the whole shop, and took pictures of every rug we had shown an interest in, and then sat with us and gave us the details re: size and colour availability before we made a decision. He then carefully went through the 4 year interest free credit agreement in full. This needed to be checked by another employee and it was only then that we found out that we got 10% off the rug as we had bought it with the suite. Happy days! We were more than happy with the service we were given and our salesman was 1st class and really didn’t need to get everything checked, as it was all spot on. A great salesman and a lovely shop. Thank you

Very happy with service, well done Craig thanks

Andy, the sales advisor was very courteous and helpful with a relaxing, no pressure manner. He listened to our wants and needs, and acted accordingly.

Friendly staff, answered all our questions, no pushy sales, took our time to decide, very helpful. Quality products.

Good customer service. Andrew remembered us from our last visit and did all he could to ensure that we had the choice of options we required

Lots of different sofa options to try in store

The young man who served me was very knowledgeable about all the products available, extremely polite & helpful. Great experience all round. Thank you

Excellent above and beyond

We had such a wonderful experience, Andy was super knowledgable and helped us get the sofa we wanted by tailoring the sofa to our specific requirements. Really helpful and explained everything clearly!

Thorough, helpful and not pushy!

The gentleman that helped us was very informative and answered all of our questions, he asked us lots of questions and was able to show us all the different sofa to suit us, he was very good

Customer service was excellent. Always checking in and never pushed us into purchasing anything. Gave us time to think and come back when decided. Very kind, friendly and welcoming.

Very helpful staff and knew answer to all our questions

Friendly, explained everything very well and made us feel comfortable.

Staff were friendly, approachable and knowledgable without being pushy. Perfect.

I was looked after by Andi he answered any questions I had and looked after me well

Big collection of sofas, competent service

Barney was absolutely amazing couldn’t be happier with the customer service and how smooth the process was of ordering our sofa. Thank you so much for all the help.
Would definitely recommend the company to friends and family outstanding customer service.

Very helpful and informative.
Felt very relaxed in the store not pushed or hassled, allowed to take our time making up our minds.

The lady could not be more helpful without being obtrusive
Explanations were easy to understand and information provided succinctly received