DFS Furniture - Stockton Reviews 

On purchasing our suite today T was very helpful and gave us plenty of information about the suite,he had plenty of time to help us choose. A very good experience. Many thanks .

Very helpful and friendly staff . Explained everything we needed to know

Staff were unbelievable very helpful every problem solved extremely polite and very understanding, helped choose a sofa that was suitable for our home

We love the unique style of this recliner sofa (it doesn’t obviously look like a recliner). Nice fabric choices with just the colour I wanted. We were helped by Debbie on the shop floor who was really friendly, knowledgeable & helpful but didn’t pressure us.

Really polite and helpful staff. We were met by Toni who gave us some product information at our request. She was confident and knowledgeable. When we eventually decided to buy a sofa, our purchase was managed by Lucy. She was calm, polite and confident and well rehearsed in terms of going through the interest free option. Is wasn’t painful at all from a customer perspective and the purchase was completed quickly and efficiently. Of note, there was absolutely no ‘hard sell’ which is wonderful sales behaviour. At the end of the purchase our order was checked by Liam - again, all done in an efficient manner. During the purchase we were offered refreshments - nice touch. Shop was cool and well set out. Even used the customer loos which were immaculate (well done to the cleaning team!). In sum, excellent purchase experience. Highly recommended .

Great service. Staff who are just there when you need help and didn't follow you round.

Great service from start to finish. Lucy talked us through our options and explained everything. Thank you

Warren was really helpful in advising and suggesting the best product to suit our needs

We visited the store to look for a new living room sofa, as our previous DFS sofa had reached the end of its life after serving us well for nearly 12 years. As the summer sale was going on we thought of a good bargain, however the one we got was not in sale but we are expecting it to uplift our living rooms appearance.

We were warmly greeted by Anabelle, who was friendly, patient, and knowledgeable throughout our visit. She took the time to answer all our questions and guided us through the process of choosing our new 3-seater and 2-seater sofas. Whenever she was unsure about something, she didn't hesitate to seek advice from a senior colleague, ensuring we received accurate information.

Overall, it was a very positive and enjoyable experience for our family. We really appreciate excellent customer service and would happily recommend the store to others.

DfS teeside park , the sales team are very helpful ,friendly and welcoming. We had Warren who was very helpful with choosing the right sofa for our needs. We are very happy with our choice of sofa on the day. We would highly recommend DFS teeside park fantastic customer service.

very helpful and understanding

Todays sofa buying experience was such a pleasure at Teeside park.
The lady that helped us could not have been more helpful . She had only been there 2 weeks and anything she didn't know the answer to she went away and found out . No making this up. No fibbing us off .
She also listened to shat we ssid we needed and spent time showing us all the options that suited our needs. Such great service and not once pushing a sales pitch at us . So refreshing.
We also had an interaction with the manager and he was super helpful too . He even showed us an image of the sofa we wanted from his phone as he owns the same one .
He was the same , answered our questions and was not at all pushy .
There's a reason why we come to DFS first and these to people are it .
What a credit to the business .

I had a great experience at DFS thanks to Carl. He was very friendly, helped me choose and order my sofa, and explained everything clearly, including how to care for and maintain it. His excellent customer service made the whole process easy and enjoyable. Thank you, Carl!

Very natural, welcoming and helpful sales process. We felt heard and our needs were met. The purchase felt easy to complete. Lucy provided fantastic service.

Waren was very helpful answering all our questions and showing us different options that were available in the sofa range before we made our choice, also explaining what our options were in finance.

Lucy was very knowledgeable, very pleasant and extremely friendly. She explained every step and answered all of our questions.She wasn’t “in our faces” and allowed us to browse at our leisure whilst still being there abouts when we needed her. She made the whole experience very easy. She is certainly a credit to your company.

We were about to order a corner sweet from barkers of Northallerton and called into dfs we were meet by Clare and later on by Dan we knew the configuration we required ,Clare and Dan listened to our requirements and professionally showed us what DFS could offer . One sweet was the specification we required ,and the quality we wanted .from there we could choose the c colour and material we wanted . And a deal was done with some extras that we didn’t know existed a five year warranty and silicon sliders should we ever wish to move it and a specific cleaning chemicals.to that finish .everything was explained in great but easy to understand way over a coffee.i have ran a fair size company for many years until a sold it and retired .the service and professionalism we received today was above and beyond what I expected I can’t praise your staff enough and without them we were going to order from barkers so they not only gained the order but a customer that will recommend not only your store but also both these exceptional people they were a credit to them selves and to your company.regards David Fell

Claire was very knowledgeable and helpful and listened to our needs everything went very smoothly we have brought other suites from dfs and always good service like it when you are not followed roundthank you Claire and dfs

Fantastic service from start to finish no hassle. Rav was a great help :)

We were looked after very well by Warren, who went through in detail the aspects of the furniture, warranty and delivery. We were able to make our decision on the sofa arrangement we wanted without being pressurised