We had an idea of what we wanted when we entered the store. Joseph, our advisor, was extremely helpful in helping us match different pieces together. He was very knowledgeable on our chosen sofa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I wanted to share some positive feedback about Joseph at the DFS Sidcup branch. He was incredibly helpful when I was choosing a sofa, taking the time to talk through the different options, fabrics, a... See more
Company replied
BRILLIANT Natalie ( Sidcup branch)was amazing and very helpful with our order. She went through all our options on colours, patterns, style etc. She was very knowledgeable on the products in the sto... See more
Company replied
Professional friendly staff, who were not pushy and trying to harass you when looking around the store but were there for you when you needed to ask questions and information about the furniture. I wo... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Sidcup By Pass Road, Crittals Corner Road, DA14 6LX, Sidcup, United Kingdom
- 0333 999 9771
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Greeted as soon as we entered the…
Greeted as soon as we entered the store.
Customer service went above and beyond to help us find what we were looking for.
28 June 2026
Reply from DFS Furniture - Sidcup
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Our adviser was very good
Our adviser was very good, he provided excellent info and guidance.
21 June 2026
Reply from DFS Furniture - Sidcup
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Natalie greets us as we entered the…
Natalie greets us as we entered the store with a warm smile.
Natalie showed us the Dunstable range we had in mind and was extremely helpful in explaining finance and extras with us which she made easy for us to understand.
Always with a smile and sense of humour, a credit to DFS. Thank you . Natalie .
28 June 2026
Reply from DFS Furniture - Sidcup
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Natalie met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Sales staff member Temi was absolutely…
Sales staff member Temi was absolutely amazing with us, explained everything and helped us feel relaxed
28 June 2026
Reply from DFS Furniture - Sidcup
Hello Daniel,
Thanks for your lovely feedback, we’re glad to hear Temi met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Sidcup
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent experience, recommend the sidcup branch… especially Helen
Helen was professional and knowledgable, her customer service was personable and open to listening.
Able to show me choices which were optimum for what I wanted
Excellent experience, I did not feel pressured.
27 June 2026
Reply from DFS Furniture - Sidcup
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Helen met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Helen the lady that help.us was 10 out…
Helen the lady that help.us was 10 out of 10 very helpful
27 June 2026
Reply from DFS Furniture - Sidcup
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
This lady who served us was very…
This lady who served us was very helpful amd noliagble about the producys went above and beyond to make sure we got exactly whay we was looking for
25 June 2026
Reply from DFS Furniture - Sidcup
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Welcoming and helpful
23 June 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Very friendly service and helpful show…
Very friendly service and helpful show me all that I needed to know
21 June 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Excellent Customer Service and a Great Shopping Experience
We visited the DFS Sidcup store without any intention of making a purchase. However, the staff member who assisted us was incredibly friendly, professional, and knowledgeable. She took the time to understand our needs, answered all our questions, and made us feel comfortable throughout the visit.
Her excellent customer service and genuine approach completely changed our minds, and we ended up making a purchase. We are very pleased with the experience and would highly recommend this store to anyone looking for quality furniture and outstanding customer service.
16 June 2026
Reply from DFS Furniture - Sidcup
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
We had someone that represents DFS…
We had someone that represents DFS well. Kay our sales lady was very welcoming and warm towards my husband and I. Kay's service was absolutely amazing. The first impression really can be a lasting one because it was our first time at a DFS store. We went to the Sidcup location.
22 June 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
A big thank you to Helen at the Sidcup…
A big thank you to Helen at the Sidcup branch very helpful. Helped me from beginning to end to chose the right sofa me after testing a few narrowed it down to 1 very happy with my purchase and great price.
22 June 2026
Reply from DFS Furniture - Sidcup
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful staff
Very helpful staff, no pressure selling, and explained the whole process thoroughly
.
15 June 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
We are well received and professionally…
We are well received and professionally by the staff
22 June 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Very professional and polite & happy so…
Very professional and polite & happy so far with my experience so far
22 June 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sidcup
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Belle
Belle, the sales adviser who assisted us, was excellent. We were looking for a 2 seater sofa with full recliner, preferably in green leather, and she made sure she showed us all that was available. She was very helpful and informative without being at all 'pushy'. Would definitely recommend her to friends and family who are looking for help choosing sofas!
21 June 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Lovley lady kay that delt with us and…
Lovley lady kay that delt with us and made to feel welcom
21 June 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service from Joseph…
Excellent customer service from Joseph from start to finish, was no pushy pressure. Explained everything thoroughly. We left very happy customers. A credit to the company.
21 June 2026
Reply from DFS Furniture - Sidcup
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.