We had the best experience purchasing our sofas from DFS Sidcup. Kay helped us to analyse all the possible options, colours and styles. She patiently answered our questions and gave us the best advice... See more
Company replied
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A member of staff named Helen was really nice and helpful explained everything we needed to know then let us make our choices without any pressure also just really friendly and chatty .Helen sounded l... See more
Company replied
First purchase at DFS and very pleased with the excellent service I received from Joe, he was really helpful. He was so informative. I gave the measurements of the space I had and the style I... See more
Company replied
Very helpful lady (Val) who showed me all my options with no pressure. Very pleasant throughout my shopping experience. I ended up buying a lovely sofa and now roll on the delivery 🚚
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Sidcup By Pass Road, Crittals Corner Road, DA14 6LX, Sidcup, United Kingdom
- 0333 999 9771
4.9
Excellent
8K reviews
Asks customers to review
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was all good thank you
17 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Sidcup
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
DFS with Kay
We had the best experience purchasing our sofas from DFS Sidcup. Kay helped us to analyse all the possible options, colours and styles. She patiently answered our questions and gave us the best advice!! A 10 out of 10 experience!!!
5 June 2026
Reply from DFS Furniture - Sidcup
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Natalie was very welcoming and…
Natalie was very welcoming and knowledgeable about the products
16 June 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful lady (Val) who showed me…
Very helpful lady (Val) who showed me all my options with no pressure. Very pleasant throughout my shopping experience.
I ended up buying a lovely sofa and now roll on the delivery 🚚
16 June 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Our sales lady was so very helpful
Our sales lady was so very helpful, we couldn’t decide on 2 sofas so the lady got coloured cushions & put them on both sofas, then we made our choice. We couldn’t fault this lady at all.
9 June 2026
Reply from DFS Furniture - Sidcup
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Fantastic customer service
Fantastic customer service your not pounced on straight away great customer service
15 June 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The lady who served us was great Kay…
The lady who served us was great Kay Marquez at Orpington
15 June 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very friendly and knowledgeable sales…
Very friendly and knowledgeable sales representative - just waiting for delivery
14 June 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Thank you for your prompt service.
7 June 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Staff was amazing
Staff was amazing! He really helped us decide and also addressed all our questions. We loved the design
13 June 2026
Reply from DFS Furniture - Sidcup
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
First purchase at DFS
First purchase at DFS and very pleased with the excellent service I received from Joe, he was really helpful. He was so informative. I gave the measurements of the space I had and the style I was after, he then showed me a number of sofas that suited my requirements.
DFS Sidcup have such a huge selection and lots of different varieties on show.
I have bought from other stores over the last 30 years and none compare to DFS.
Excellent! I highly recommend.
Lovely coffee too 😊
14 June 2026
Reply from DFS Furniture - Sidcup
Hello Debs,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
New sofa after 16 years
Very knowledgeable and helpful staff more than just a salesperson very caring and kind.
13 June 2026
Reply from DFS Furniture - Sidcup
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Joe at the Sidcup branch was so…
Joe at the Sidcup branch was so helpful, so happy with the sofa we got. Was with my mum who is going to go back and get one because of him.
13 June 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
From our first meeting up to ordering…
From our first meeting up to ordering we received a first class customer service.
17 May 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Good leather corner setee came in 12…
Good leather corner setee came in 12 weeks delivery went great and they put it in the right place and were very proffesionals
5 December 2025
Reply from DFS Furniture - Sidcup
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Very welcoming but unobtrusive staff
Very welcoming but unobtrusive staff. Plenty of options and clear help and explanation of products and services.
Very relaxed and non-pushy sales environment.
Many thanks
9 June 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Really good service at Sidcup from Kaye.
2 June 2026
Reply from DFS Furniture - Sidcup
Hello Barry,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Lovely member of staff
A member of staff named Helen was really nice and helpful explained everything we needed to know then let us make our choices without any pressure also just really friendly and chatty .Helen sounded like she had a lot of experience and gave us her honest opinion. Really nice lady and would highly recommend Sidcup store
9 June 2026
Reply from DFS Furniture - Sidcup
Hello Marion,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Sidcup
Hello Jill,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
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