DFS Furniture - Sidcup Reviews 

8,136
TrustScore 5 out of 5

4.9

Sidcup By Pass Road, Crittals Corner Road, DA14 6LX Sidcup, GB


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Rated 5 out of 5 stars

Temi was friendly and attentive, he listened to our needs and gave us great advice on what sofas would be available in the colours and styles we were interested in. When it came to choosing our sofa h... See more

Company replied

Rated 5 out of 5 stars

Temi who served me was brilliant. I bought furniture from DFS in February 2025 and when I came in yesterday he immediately remembered me. He was so nice , informative and one of the best service exper... See more

Company replied

Rated 5 out of 5 stars

We visited the Sidcup branch today and were welcomed by Isabelle, who was absolutely fantastic from the moment we arrived. She took the time to really listen to what we were looking for, answered... See more

Company replied

Rated 5 out of 5 stars

Sana was very helpful and informative! She had great knowledge of the products and was very friendly and accommodating to all our queries. All the staff were helpful and welcoming in the Sidcup store!... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Sidcup By Pass Road, Crittals Corner Road, DA14 6LX, Sidcup, United Kingdom

  • 0333 999 9771

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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4.9

All reviews

(8,136)

93,456 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sana was very helpful and informative

Sana was very helpful and informative! She had great knowledge of the products and was very friendly and accommodating to all our queries. All the staff were helpful and welcoming in the Sidcup store!

3 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

The member of staff that helped us was…

The member of staff that helped us was fantastic. She listened to what we were looking for and made choosing new sofas easy and stress free.

3 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Temi was friendly and attentive

Temi was friendly and attentive, he listened to our needs and gave us great advice on what sofas would be available in the colours and styles we were interested in. When it came to choosing our sofa he walked us through all the available options without us feeling like anything extra was being pushed on us. He just gave us all the options so we could make an informed decision. He was so helpful and kind and was the main reason we ended up coming back to buy a sofa.

2 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Really good service at DFS Sidcup

Helen was wonderful today. Buying a new sofa is a big thing and she explained everything very clearly.
I'm now very excited for when my sofa arrives

3 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The staff were very helpful

The staff were very helpful

3 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Great experience

Sana n Joseph, the two reps that attend to us were exceptional

1 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Temi the sales guy was really helpful

Temi the sales guy was really helpful. There was absolutely no pressure at all and he advised me but left it to us to make a decision as and when we were guided to.

19 July 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Good Afternoon,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Temi.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

The young lady was very helpful and…

The young lady was very helpful and gave good advice about grade of leather for the sofa we choose.

2 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Temi who served me was brilliant

Temi who served me was brilliant. I bought furniture from DFS in February 2025 and when I came in yesterday he immediately remembered me. He was so nice , informative and one of the best service experiences I’ve ever had. Please do thank him.

1 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Temi.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Amazing service

25 July 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

We had a very good experience with…

We had a very good experience with Temi, there was no pressure but he explained the services and what they could offer and how they could be flexible. We took time to think about the decision and then decided to come back and buy it with Temi. Thank you Temi

1 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Temi met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very helpful in store

Very helpful in store, not pushy just very helpful

1 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for your great review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service and great patience…

Excellent service and great patience with an elderly lady who took time making a decision. Joseph is to be commended. Thank you Joseph.

31 July 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Friendly service

Friendly, helpful staff.
Suppoetive help and advice given for my excat needs.

24 July 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for your positive review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

New Sofa

Very friendly and exceptional customer service felt very relaxed not pressured at all

31 July 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Quality of the product and customer…

Quality of the product and customer service both of which are missing from online shopping of sofas

23 July 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

No hassle from the sales people

No hassle from the sales people. No following around the store. We were offered coffee . The use of display screens (huge) to show the suite in the colour we were looking for. Excellent service from Joseph , he was very thorough in explaining everything too

30 July 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Team was fantastic and helpful

Team was fantastic and helpful, Bell was brilliant and knew what she was talking about.

30 July 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

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