DFS Furniture - Sidcup Reviews 

8,191
TrustScore 5 out of 5

4.9

Sidcup By Pass Road, Crittals Corner Road, DA14 6LX Sidcup, GB


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See what reviewers are saying

Rated 5 out of 5 stars

BRILLIANT Natalie ( Sidcup branch)was amazing and very helpful with our order. She went through all our options on colours, patterns, style etc. She was very knowledgeable on the products in the sto... See more

Company replied

Rated 5 out of 5 stars

On Saturday 8th August we went to DFS in Sidcup and we're dealt with by Sana. She was extremely knowledgeable, professional, friendly and personable and made us feel completely relaxed. All our quest... See more

Company replied

Rated 5 out of 5 stars

My wife and I were attended by a smiling, bright, intelligent, and knowledgeable young lady by the name of Mrs Sana Khan. She was terrifically helpful and patient with what proved to be a difficu... See more

Company replied

Rated 5 out of 5 stars

Helen made the whole purchasing experience very relaxing. Having purchased from DFS seventeen years ago I knew the quality was good and Helen advised me on what was available and then left me to mu... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Sidcup By Pass Road, Crittals Corner Road, DA14 6LX, Sidcup, United Kingdom

  • 0333 999 9771

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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4.9

All reviews

(8,191)

96,596 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Whole process from choosing sofa to purchasing it was first class by Val, who greeted us as we walked through the door.

11 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Fabulous service by Val

Fabulous service by Val. Really helped us with ordering additional seating.

11 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Such a good man and give such good…

Such a good man and give such good advice

11 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Helen who served us made the experience…

Helen who served us made the experience very easy and pleasant. Nothing was too much trouble when we asked many questions. The store was very clean. Overall a very good experience .

11 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello Yvonne,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very lovely lady very informative and…

Very lovely lady very informative and welcoming

2 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful.
Quick and easy to process the order

10 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for your lovely review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very efficient

Very efficient service, quick delivery very knowledgeable staff

10 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very helpful lady

Very helpful lady , went into every detail , explained everything

10 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello Sheron,

Great review, thanks for sharing!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

First class service

My wife and I were attended by a smiling, bright, intelligent, and knowledgeable young lady by the name of Mrs Sana Khan.
She was terrifically helpful and patient with what proved to be a difficult choice.
She is indeed a credit to DFS.
Bearing in mind that this is my third suite purchased from your company. The first was a settee of different shades, which, after a battle, was part- exchanged for a G-Plan suite some £2,000 more and has proved to be poor mechanically.
She was the difference between buying from DFS or competitors.
Excellent.

7 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

We visited DFS in Sidcup and had a…

We visited DFS in Sidcup and had a fantastic sales person named Temi show us a choice of sofa beds. He was very friendly and took the time to answer all our questions.

10 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

The staff member who served us

The staff member who served us, she was excellent very friendly and knowledgeable

9 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Good Morning,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service

On Saturday 8th August we went to DFS in Sidcup and we're dealt with by Sana. She was extremely knowledgeable, professional, friendly and personable and made us feel completely relaxed. All our questions were answered and the purchase procedure was fully explained.
We were both extremely happy with the experience and how smoothly everything went, thanks to Sana whom I would give 10 out of 10.

8 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello Patrick,

Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Lovely place to buy furniture from …

The staff today were very helpful and Caring . They went through all my options, very happy.

9 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Tami did a great job thank you!

Tami did a great job thank you!

9 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Sofas

Felt very comfortable to browse & ask for help, the advice given by Helen she was very professional & knowledgeable

8 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience

8 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We came in a few days ago and spoke…

We came in a few days ago and spoke with Helen and decided on a sofa but wanted to think about. We had issues when going online so emailed with Helen and this sadly could not be resolved we went back today and Helen assisted us. Helen was so helpful and we appreciated that

8 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

First Class Customer Services

I would like to express my sincere appreciation for the outstanding customer service provided by Mr Jo to myself and my family. From our very first interaction, Mr Jo demonstrated professionalism, patience, and a genuine willingness to assist. He listened attentively to our needs, answered all our questions thoroughly, and ensured that every aspect of our experience was smooth and enjoyable.

Mr Jo went above and beyond to make us feel valued and respected. His friendly attitude, prompt responses, and attention to detail truly set him apart. My family and I felt supported at every stage, and we are extremely grateful for his dedication to exceptional service.

Thank you, Mr Jo, for making our experience so positive. We would gladly recommend your services to others.

7 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello Adewale,

We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service

Great service

7 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Leather sofa

We were really pleased with our experience. The staff were friendly and helpful, and the service was excellent. We’re very happy with our purchase and would definitely recommend this furniture store.

6 August 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

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