Our visit to the DFS store in Paisley was a very relaxed experience that was a welcome change for furniture purchasing. We were offered & given good advice & also left to browse. Joanna showed us the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Our visit to the DFS store in Paisley was a very relaxed experience that was a welcome change for furniture purchasing. We were offered & given good advice & also left to browse. Joanna showed us the... See more
Company replied
Was allowed to look around the store without being pounced on. Member of staff was very approachable, very knowledgeable, showed me various sofa beds available, asked me about the changes I am making... See more
Company replied
Bobby was very helpful (& patient!) in assisting us to narrow down our search and select a sofa that we were happy with. He was very knowledgeable about the stock and listened to what we were lookin... See more
Company replied
Ian was very helpful and professional. He clearly explained all the benefits and features regarding our choice of sofa. He then took us through the finance options available to us. All in all, Ian d... See more
Company replied
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company

Washington Road, PA3 4EP, Paisley, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Koray @ paisley DFS made my purchase absolutely no hassle at all. The sofa I saw was perfect I wanted to add to it and it was not a problem. He also informed me about the do not deliver before date as we are currently having work done with was really helpful. Thanks Koray at DFS Paisley

Reply from DFS Furniture - Paisley

Reply from DFS Furniture - Paisley

Reply from DFS Furniture - Paisley
Ruairidh at the Paisley store was very attentive. He explained everything in detail and ensured we were 100% happy before our purchase. It was a pleasure dealing with him.

Reply from DFS Furniture - Paisley
I went in for a look on Monday, seen sofas i like, spoke with Archie who couldn't do enough for me, anything I asked he was right on it ,very polite and helpful young man.
Today I went back to actually buy the seen sofas, asked for Archie but unfortunately he was starting later in the day so i was helped out with Bobby who again was very helpful. So glad I went to DFS. Obviously have to wait on sofas being delivered but up to now, very pleased with care and service from the lovely gentlemen.

Reply from DFS Furniture - Paisley
Great Experience at the Paisley store with Ian! You can easily order online but i highly recommend going in to have a look and a chat with the staff. I changed my mind after looking online to going in and seeing the couch’s in person. The staff are great and so helpful.

Reply from DFS Furniture - Paisley
Saeed kindly helped us navigate all the different configuration choices and was very patient

Reply from DFS Furniture - Paisley
Very helpful and informative sales assistant, covered all options including rough idea of when goods may arrive.

Reply from DFS Furniture - Paisley
great service loved seeing the sofa on the big screen. really helped my visualise it

Reply from DFS Furniture - Paisley
We were made to feel relaxed whilst looking at suites.Derek helped us to make the right choice for us with no pressure

Reply from DFS Furniture - Paisley
Lovely server, no pushy sales just helpful and friendly lady. Order took hardly any time but at the same time checked by another member of staff organised quickly. Thank you to our server she was lovely!

Reply from DFS Furniture - Paisley
Archive was amazing. He explained everything and was very thorough. He deserves a rise in salary. I really enjoyed the experience and I hate shopping. All the staff were lovely and my pup Winnie had a great time.

Reply from DFS Furniture - Paisley
The staff had fantastic knowledge of their sofa's. They were able to advise me of what sofa to buy based off my specific wants and needs. They were pleasant and polite and took their time ensuring I was happy with my purchase.

Reply from DFS Furniture - Paisley
Lots of information but total freedom and time to choose. In the end we came back to our first choice and that was fine.

Reply from DFS Furniture - Paisley
Very easy to talk to, explained everoything. Great company. Would recommend 👌

Reply from DFS Furniture - Paisley

Reply from DFS Furniture - Paisley
Excellent customer service from start to finish. Ian was very friendly and approachable. Welcomed us to the store and kept the conversation light and informed. Gave us plenty of time to browse and was on hand for any questions. Took us through the whole process and explained absolutely everything we needed to know. Super friendly, knowledgeable and professional. Perfect experience for us.

Reply from DFS Furniture - Paisley
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.