Staff were very helpful without being too over the top which we liked, sometimes I feel sales people in these shops can be a bit too pushy. The whole process took us around 45 minutes past the schedul... See more
Company replied
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From the moment I walked into the store and asked for help, Ruairidh looked after me. I found the perfect sofa bundle and with Ruairidh's help I was able to confirm it would be the perfect fit for my... See more
Company replied
Called into Paisley store for a new sofa. 2 seater and 3 seater reclyners. Met at door by Ruraidh who was polite and courteous. Explained what was after and directed to displays and left to wand... See more
Company replied
Dealt with a new recruit in Paisley showroom called Archie and he was very good, especially for his 1st time. Always go to dfs and would’t go elsewhere to be honest.
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Washington Road, PA3 4EP, Paisley, United Kingdom
- 0333 999 9792
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Friendly and helpful staff thank you to…
Friendly and helpful staff thank you to Archie for helping us pick our new sofa
25 July 2026
Dealt with a new recruit in Paisley…
Dealt with a new recruit in Paisley showroom called Archie and he was very good, especially for his 1st time. Always go to dfs and would’t go elsewhere to be honest.
25 July 2026
We ordered a sofa & chair today service…
We ordered a sofa & chair today service was amazing made sure we new all details for material insurance cleaning kit.
25 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff were very helpful without being…
Staff were very helpful without being too over the top which we liked, sometimes I feel sales people in these shops can be a bit too pushy. The whole process took us around 45 minutes past the scheduled closing time but the sales person was happy to let us stay to complete it. Overall we were very happy with the experience.
24 July 2026
Reply from DFS Furniture - Paisley
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Wise selection of sofas
Was selection of sofas, fabrics and colours to select from. Christine, our sales person was extremely helpful.
24 July 2026
Reply from DFS Furniture - Paisley
Good Morning,
We are really happy that Christine met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Saleswoman was very helpful
24 July 2026
Reply from DFS Furniture - Paisley
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Derek was very helpful with our…
Derek was very helpful with our purchase today.
Made our experience very easy toda
22 July 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
New Sofa from DFS.
From the moment I walked into the store and asked for help, Ruairidh looked after me. I found the perfect sofa bundle and with Ruairidh's help I was able to confirm it would be the perfect fit for my house and concluded the purchase online after after I had checked my my measurements at home. Ruairidh kept me informed of everything at all stages by calling me and confirming all details.
22 July 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Sofa buying made easy
Plenty of choice and knowledgeable sales staff.
Made the whole process easy.
22 July 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Knowledgeable and friendly
The girl who helped me today was very knowledgeable and friendly.
22 July 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
A happy successful experience
The advisor was knowledgable . She showed us suites that suited our needs and made sure we were happy with our choice. She was patient and explained everything clearly.
21 July 2026
Reply from DFS Furniture - Paisley
Hello Jean,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Derek did a good job and we are pleased…
Derek did a good job and we are pleased with our orders
21 July 2026
Reply from DFS Furniture - Paisley
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Called into Paisley store for a new…
Called into Paisley store for a new sofa. 2 seater and 3 seater reclyners.
Met at door by Ruraidh who was polite and courteous.
Explained what was after and directed to displays and left to wander once I had found what I was looking for sought Ruraidh who explained the deals available and option plans.
Quick n easy without a heavy sales pitch
Ist class service.
21 July 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Easy to shop with no pressure and help…
Easy to shop with no pressure and help was at hand if required
20 July 2026
Reply from DFS Furniture - Paisley
Hello Mr Nyamakanga,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The salesperson
11 July 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Excellent service from Ash
Excellent service from Ash. Very knowledgeable and explained everything to a high standard.
A pleasant shopping experience.
20 July 2026
Reply from DFS Furniture - Paisley
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Was made very welcome
Was made very welcome. No hard sell but he didn't need to cause I went in with a specific purchase in mind.
12 July 2026
Reply from DFS Furniture - Paisley
Hello Cat,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello Joyce,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Good start but not good service afterwards
Salesperson pleasant and took care with us. Problems started when the Sofas arrived, not setup as promised, just delivered, one missing legs and the easy gliders for both missing. Legs arrived nearly 4 months later. Still waiting for the gliders. Offered £27 refund for the gliders. Disappointed with this.
54ZDS9420_2P
30 December 2025
Unprompted review
Reply from DFS Furniture - Paisley
Thank you for sharing your experience with us. We are deeply sorry to hear about the issues you have faced with furniture and the subsequent handling of your concerns. Your feedback is extremely valuable, and we understand your frustration given the situation.
I apologise that you do remain unhappy, the offer for a partial refund was purely as a gesture to say sorry. I can see the store manager has tried to call twice since to discuss this further with you but we were unable to reach you. If you do wish to discuss this with you direct, please do not hesitate to get back in touch.
Kind regards,
Lia
DFS Customer Support
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