DFS Furniture - Paisley Reviews 

10,553
TrustScore 5 out of 5

4.9

Washington Road, PA3 4EP Paisley, GB


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Rated 5 out of 5 stars

Alistair was very clear on how to service the various cushion types. He also sorted friends who had come with me to the shop who also purchased your products. His associates followed the process of ve... See more

Company replied

Rated 5 out of 5 stars

Our visit to the DFS store in Paisley was a very relaxed experience that was a welcome change for furniture purchasing. We were offered & given good advice & also left to browse. Joanna showed us the... See more

Company replied

Rated 5 out of 5 stars

Bobby was the member of staff in Paisley who helped us with our purchase of a small 2 seater recliner sofa. He was friendly. professional and knowledgable in the product design, comfort and finance a... See more

Company replied

Rated 5 out of 5 stars

Was allowed to look around the store without being pounced on. Member of staff was very approachable, very knowledgeable, showed me various sofa beds available, asked me about the changes I am making... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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4.9

All reviews

(10,553)

95,069 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ian was fantastic he provided all the…

Ian was fantastic he provided all the information needed for me to make a decision on the right sofa
He is top tier

5 September 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,

Lorraine E
DFS Central Customer Support

Rated 5 out of 5 stars

Lady helpful

Lady helpful

6 September 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Had a great experience Ian was great…

Had a great experience Ian was great and very helpful explaining everything

8 September 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Blue sofa

The lady in the store was amazing! She made a bangin cup of tea 2 help me relax & was a very pleasant experience! 10 out of 10 for customer service! Spot on ! ;-) thank you very much

7 September 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Shopping for a sofa

The guy who was attending to us I’m sorry I forgot your name

7 September 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

The sales staff ensured I got the best…

The sales staff ensured I got the best deal and showed me all the options

7 September 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Ecvellant customer sales staff

Bobby was the member of staff in Paisley who helped us with our purchase of a small 2 seater recliner sofa. He was friendly. professional and knowledgable in the product design, comfort and finance available to us for the sofa we chose. Thank you.

7 September 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Very relaxed and happy advisor who gave…

Very relaxed and happy advisor who gave us so many options and plenty of time to consider on out purchase,explained everything in detail .i reviewed my purchase online however once i seen the actual sifa I changed my mind ,the sales advisor supported my decision and gave me alternative choices ,great service throughout would totally recommend visiting the store as what you see online does not compare to the actual thing

7 September 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Great service was over looking on…

Great service was over looking on Saturday and went back over today purchased it today

6 September 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Great service

Service from Christine was excellent

6 September 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards

Lorraine E
DFS Central Customer Support

Rated 5 out of 5 stars

Bobby in the store was great very…

Bobby in the store was great very attractive and took the time to listen and help and the hot chocolate for my daughter was very much appreciated, thank you for a pleasant and smooth experience and thanks to Bobby.

5 September 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Suppor

Rated 5 out of 5 stars

Really friendly and helpful staff…

Really friendly and helpful staff members. Great range of sofas.

5 September 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The sales woman was very nice

The sales woman was very nice

28 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Great review, thanks for sharing!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great experience

Great experience, Colin the salesman was great at his job, explained everything clearly and was a great help.

4 September 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

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