DFS Furniture - Milton Keynes Reviews 

8,177
TrustScore 5 out of 5

4.9

Snowdon Drive, Cairngorm Gate, MK6 1AZ Milton Keynes, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Wonderful experience purchasing my mattress. I was able to try each one without feeling watched, or that I would be approached and talked into a sale. When I did eventually indicate that I would like... See more

Company replied

Rated 5 out of 5 stars

Very good experience with Sam serving my husband and me. Really thorough with showing us the full Clarence range on your website so that we could have a combined offer of the coffee table, nest of tab... See more

Company replied

Rated 5 out of 5 stars

Your salesman, Mark, was most helpful. He showed me a number of settees that fitted my criteria. He answered my questions and explained to me what was involved in purchasing a settee from DFS. I now l... See more

Company replied

Rated 5 out of 5 stars

Rehan (unsure of spelling so apologies if its wrong ) was very welcoming and friendly as soon as we entered the store , he was very helpful and informative and made our sofa search pleasant ! Regularl... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Snowdon Drive, Cairngorm Gate, MK6 1AZ, Milton Keynes, United Kingdom

  • 0333 999 9772

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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4.9

All reviews

(8,177)

93,853 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great customer service

great customer service! so helpful

17 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

From walking into DFS it was relaxed…

From walking into DFS it was relaxed and you were not " pounced " on! They just offered to help if needed. We had done our research so were pretty clear what we wanted. Once my husband & I had chatted together,we found a member of staff, a lady AJ, not sure I have the name right !! She was brilliant, offered a great service, polite, welcoming & very helpful. Thankyou DFS 😊

16 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We bought a new sofas today

We bought a new sofas today. The sales lady was full of knowledge, listened to what we would like and made the process very easy and enjoyable. Also made a cracking cup of tea

16 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We recently purchased the Orka sofa…

We recently purchased the Orka sofa from DFS in Milton Keynes and had a brilliant experience from start to finish.

Martin, who I believe is the store manager, was incredibly helpful, friendly and approachable. He took the time to understand exactly what we were looking for, answered all of our questions and was always available to help. He made the whole experience feel relaxed and completely pressure-free.

We were then introduced to a member of the team who talked us through everything and processed our purchase. She was excellent, knowledgeable and made the whole process straightforward and enjoyable.

Everyone we dealt with was welcoming, helpful and genuinely focused on finding us the right sofa rather than simply making a sale. We’re really pleased with our Orka sofa and would highly recommend the DFS Milton Keynes team to anyone looking for a new sofa.

15 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 4 out of 5 stars

A good experience

A good experience. Processing the payment plan was simple.

16 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello Mike,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Anna at milton keynes was so lovely

Anna at milton keynes was so lovely, no pressure to buy

16 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Really helpful and informative of the…

Really helpful and informative of the sofas, giving all options that fit for what I was looking for.

14 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We had a very positive experience when…

We had a very positive experience when buying our furniture. Mark at Milton Keynes DFS was exceptionally helpful with advice and explaining the various aspects of our furniture. We would recommend using him if you want good customer service.

8 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Mark the salesman was very friendly

Mark the salesman was very friendly, extremely knowledgeable and very helpful 🙂

15 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for your positive review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Anna was amazing

Anna was amazing, made us feel relaxed and no pressure. Completed our order efficiently.

15 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for your positive feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We where in Milton Keynes for another…

We where in Milton Keynes for another reason but decided to call in the store as we had been thinking of replacing our furniture . We walked in and was immediately impressed by the way everything was laid out with plenty of room between different styles of furniture so you could get a good feel of things! We tried several sofas to which we decided on the one we wanted, we were then approached by a salesman whose name was Mark! He is a very charming friendly man who made us very welcome and asked if we needed any help and then said to come and get him as we needed a few more minutes to decide which we duly did ! He was so good at explaining everything so we placed an order coming away very happy. Big thanks to Mark and DFS for a great experience. Simon and Tracy

15 August 2026
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Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service received by the team…

Excellent service received by the team at DFS Milton Keynes. All our various queries were answered and we were able to find our perfect sofa very quickly. It was a very hot day so the air con was very welcomed as well

13 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Mark explained everything perfectly…

Mark explained everything perfectly throughout and made the ordering experience a joy!

14 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello Sally-Anne,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 4 out of 5 stars

Really friendly sales person

Really friendly sales person, not too pushy. Your product sold itself. She was so very helpful to a customer with à staining problem.

5 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Saleperson Giovanna

Saleperson Giovanna, was very attentive and listened to our requirements ref Sofa , She showed us several different suites that suited our color and requirement then left us alone to make our final decision. Well done Giovanna !

13 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Perfect

Amazing service. Everything was explained clearly in plain language, and I felt very well supported in understanding my options and choosing the sofa that best suited my home.

Thank you, Giovanna and Ana!

12 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello Krasimir,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpful staff knowledgeable and…

Very helpful staff knowledgeable and helped me and my wife find just what we were looking for

12 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello Matthew,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service

I had a great experience buying my mattress. The sales assistant was very helpful and followed up with me throughout the process, and the manager also personally made sure everything was taken care of. Excellent service and very professional staff. Highly recommended!

10 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello Maryam,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpful but not pushy

Very helpful but not pushy, gave me lots of information regarding choices but did not pressure me.
Giovanna was helpful, kind and very likeable! Extremely excited to have my new sofa!

12 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

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