DFS Furniture - Leicester Reviews 

We were treated well, no hard sell and tried to accommodate everything we wanted. Excellent service

Very disappointed with both the quality of my sofa and the customer service from DFS.

My sofa is less than 12 weeks old, and I reported problems on the day it was delivered. The chaise had rippling from day one, and the recliner has loose fabric and noticeably less padding when reclined.

The first engineer advised me to wait 6–8 weeks for the foam to settle. When the second engineer visited, I was told that advice was incorrect and was even offered replacement foam for the chaise. Despite this, DFS continues to insist there is no manufacturing fault.

To make matters worse, the engineer reports did not accurately reflect what was discussed during the visits. I was told two service managers, no fault and therefore no fix.

After spending around £1,800, I expected much better quality and customer service. Instead, I've been left chasing a resolution for issues that have been present since delivery. I have now escalated the matter to my finance provider under Section 75 because I have lost confidence in DFS's handling of my complaint.

Based on my experience, I would not recommend DFS.

Staff was amazing and helped with all my queries and didnt made me rush to choose one . I was guided to make a right choice for me.

I received brilliant customer service from Farhan at DFS.

Easy to understand and very helpful

Staff were very informative and helpful without being pushy

I just want to say how amazing Blaise was throughout the whole process.
She made our experience with dfs so easy.
She is a real credit to the company.
Huge thank you to Blaise.
5 star service 😊

We had the lovely blaze dealing with us today she gave us all information needed for our new sofas arrivals and aftercare, very supportive in picking the right sofa for us as a family, brilliant customer service throughout!

Great service from the young lady great help answering all the questions

I liked it that we weren’t followed around while we were looking at sofas just told in passing if you need anything let me know,and when I found something I liked they were so helpful and friendly,

Great service from the get go, kind, pleasant and very helpful

Beth was brilliant at helping us choose our perfect sofas.

Just go somewhere else!
Honestly, a bad experience from start to finish and now stuck with a 1k sofa that already looks worn.
I got the Somerford in forest green chenille. The seat pads already look worn and dull after 2 months. The fabric really doesn't lend itself to be sat on!! Which of course, for a sofa isn't good!! Dfs sent someone out who just kept saying, "that's just how it is" and was unhelpful and didn't seem to care at all that id spent a grand on a sofa that 2 months in, looks pretty bad. Honestly, I dont how they've got so many good reviews. I was given incorrect information from the start. I was messed about and staff dont seem to have a clue. Dfs do not care about the customer and refuse to do anything about this issue. I highly recommend you go somewhere else. I've heard a lot of accounts of poor quality furniture, even if they get good reviews, i know of many dissatisfied customers.

Good customer service

Just ordered my new sofa, the Sales assistant was very knowledgeable & answered all my questions & queries.

We visited the store on two occasions during our journey in selecting the furniture we required.
We were never pestered or pressured, but received constructive advice when we asked for it.
This resulted in us being really contented with our final choice.

Good customer service and no pressure selling

Staff was absolutely amazing

service was not at all pushy Blase was willingto listen and advise customer service was great would happily recomend