DFS Furniture - Leicester Reviews 

6,722
TrustScore 5 out of 5

4.9

Everard Way, Fosse Park South, LE19 1UT Enderby, GB


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Rated 5 out of 5 stars

Buying sofas Left to browse but asked if needed help No pressure selling Answered questions that were asked fully knowledgeable Sales person very friendly sorry didn’t remember name was Farman... See more

Company replied

Rated 5 out of 5 stars

The store at Fosse Park Leicester has lots of helpful and knowledgeable staff who are not too pushy in their sales. Hitesh was our sales advisor and he answered all our questions and provided a very... See more

Company replied

Rated 5 out of 5 stars

We had such a great experience at DFS purchasing our new living room suite. Hitesh was thoroughly lovely from start to finish. He was supportive, genuine and really took the time to help us with... See more

Company replied

Rated 5 out of 5 stars

Hitesh, our sales representative, was very helpful and efficient- he answered all our questions and took care of the paperwork without fuss. Also he did not make us feel pressured which was nice.

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Everard Way, Fosse Park South, LE19 1UT, Enderby, United Kingdom

  • 0333 999 9781

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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4.9

All reviews

(6,722)

92,599 reviews in the last 12 months

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Rated 5 out of 5 stars

Go take a look .

As soon as we walked in, we liked the selection that was available for every budget.
The gentleman that helped us look at what was available for our requests was very helpful.He knew the products very well. There was no rush, we got given a coffee and enough time to think about it and then we made our purchase a sofa bed and a rug😁.
Again he went through all the paperwork clearly and we are looking forward to getting our sofa in about 6 weeks.
Cant recomend this particular store enough .had a lovely experience .
Honestly Go take a look.

29 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Everything was great

Everything was great. Went in store, didn’t get harassed which was nice. Had some help when needed it. Picked a great sofa and with a good bundle offer. 10 minutes later and the sofa was purchased and sorted. 1 week later the sofa was delivered and with the happiest delivery blokes ever.

22 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Good review

Good experience

29 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpfull staff, comfortable and wide range of sofas

29 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for your great review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Wasn’t pressured by any of the shop…

Wasn’t pressured by any of the shop assistants and the young man called Sahil was very good with our order and explained everything

29 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great customer service from all team…

Great customer service from all team members

28 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The store is very organised clean…

The store is very organised clean pleasure to walk round

26 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Team very helpful

Team very helpful, we weren’t rushed or pressured and they answered all our questions.

27 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Was no pressured by any member of staff…

Was no pressured by any member of staff hitesh was very polite and helpful

27 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Perfect customer service from the staff…

Perfect customer service from the staff today. Offered us drinks and helped us through the process of buying the chairs. Would definitely recommend. I can’t remember the guys name but he was very helpful for me and my dad. He was very helpful and patient when we changed our mind.

27 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great experience with Beth

Great experience with Beth, I had lots of questions and she was incredibly patient with me. I didn't buy on my first visit, wanting to have a think for a few days. I waited for Beth when I returned. She remembered me (and my dog who had come along to test drive the new sofa choices). I've bought from DFS previously and have been happy with the process, the finance and the aftersales service and I was pleased to see that standards have been maintained.

8 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Beth.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service

I was very pleased with the service I received from Hitesh at DFS Leicester branch.Excellent service.

26 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Mohammed was extremely helpful with my order. The whole process was very easy and pressure-free, with clear explanations of costs and timeframes.

23 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

MJ was very helpful and patient

MJ was very helpful and patient, explained everything and was very thorough! Thank you!

25 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent helpful staff without being…

Excellent helpful staff without being too pushy .
Knowledgeable and informative.
Good prices

25 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,

Lia
DFS Customer Support

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