Kurt from Exeter DFS was brilliant at helping us purchase our new sofa. He was approachable & could answer all are questions. 10/10 service! Thank you.
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A very good range of furniture and a well laid out store Heather was an excellent sales representative who knew her stock and helped with the options and choices available We would highly recomme... See more
Company replied
Had a lovely experience in Exeter DFS today ,was very friendly and helpfully . Helped me choose my new bed and mattress ,we always buy our sofa's from DFS and always had great experience . Thanks to... See more
Company replied
We entered the store at opening time and each person that walked through the store was greeted professionally. Myself and my son browsed the sofas before taking a seat on one we liked the most. Mar... See more
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Digby Drive, Rydon Lane Retail Park, EX2 7HX, Exeter, United Kingdom
- 0333 999 9816
4.9
Excellent
4K reviews
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Good place to shop. Having read some poor reviews for the…
Having read some poor reviews for the Exeter branch we were a little apprehensive about using it, we found the store clean and up together with friendly staff who while being helpful and welcoming were not pushy, Matt in particular stood out, he has worked 20 years at the store and this experience shows.
We are sure the items purchased will be as described and that delivery is smooth.
18 July 2026
Reply from DFS Furniture - Exeter
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Every time we have come Into the store…
Every time we have come Into the store the service has been exceptional.
11 July 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Brilliantly friendly staff!
We didn't catch the chaps name but he was a delight and I hope you can ask in the store to identify him. My wife and I came in to the Exeter store near IKEA as we'd tried out the Patterdale a few times and love it but werent sure if it would fit through the door on our new house. He put us at ease immediately and explained how it would be delivered and then we sat and had a lovely chat through as we ordered the sofa with him. We felt so at home and couldn't have had a better purchasing experience. If we need another sofa, we'll be back. We purchased a green Patterdale 3 seater with Chaise end on Friday 17th July 2026 if that helps identify him as he deserves lots of praise.
17 July 2026
Reply from DFS Furniture - Exeter
Good Morning Theo,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Matt gave us all the time we needed
Matt gave us all the time we needed, he was very understanding, this was a major purchase, he was excellent and would highly recommend him.
17 July 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Top customer service
Heather is the assistant manager in the Exeter branch. She was great from start to finish, very knowledgeable about all of the products, quick to find out what we were after and to lead us to the best options which were not the most expensive options. Made us feel welcome with a coffee and allowed me to feed my newborn whilst she set everything up. I will definitely return here just because of the customer service.
17 July 2026
Reply from DFS Furniture - Exeter
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Really pleased
Excellent sales person ….knowledgeable, considerate of our needs, clear explanations,
Wide range of products to view
15 July 2026
Reply from DFS Furniture - Exeter
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The lovely lady who saw to everything…
The lovely lady who saw to everything from start to finish was professional, kind , caring and patient. Explained everything thoroughly.
14 July 2026
Reply from DFS Furniture - Exeter
Hello Deborah,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Kelsie was very helpful friendly…
Kelsie was very helpful friendly explained everything. A great member of staff.
14 July 2026
Reply from DFS Furniture - Exeter
Hello Colin,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Really happy with our experience
Really happy with our experience - our lovely sales advisor Sian was so helpful. We figured out what we liked, went home and measured up and went back. Sian was very knowledgeable and helped us with the finer details. We haven't yet received the sofas yet, but from the show room, we can tell they will look good and are really comfy.
13 July 2026
Reply from DFS Furniture - Exeter
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Over the period of 3 days
Over the period of 3 days, we were excellently listened to and informed each time about various pieces of furniture which had grasped our attention.
We congratulate the company on its choice of staff.
13 July 2026
Reply from DFS Furniture - Exeter
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Very helpful and informative staff.
Very helpful and informative staff., Took time and care.
Great experience. Thank you
13 July 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Great customer customer service
Great customer customer service. Heather was very helpful and made our experience so easy.
12 July 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Exeter
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Exeter
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Exeter
Hello Suzanne,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Brought a 3.6k sofa here
Brought a 3.6k sofa here, initial customer service was pretty good. The sofa isn’t one year old. So far stitching has come away in various places, main chair squeaks and creeks like a pirate ship and now one of the motor has gone. Completely unfit for purpose sofa. Been waiting for 3 months for a repair to be told the motor is made to order and it’ll take 4 months 😂. Now they are refusing a refund. Don’t spend Your money here, wish we went back to Oak furniture land instead of these jokers who have their sofas made in the Middle East.
9 July 2026
Unprompted review
Reply from DFS Furniture - Exeter
Hello Damian,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received. I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
As your items do come with certain warranties when a fault is highlighted our service engineers will aim for a first touch resolution every time. Our service engineers are upholstered by trade and all repairs are done to a factory standard. If this cannot be achieved we will order service parts and come back to replace the faulty component.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 03339999777.
Kind regards,
Lia
DFS Customer Support
We had a good experience at DFS Exeter
We had a good experience at DFS Exeter. The staff were friendly and happy to answer any questions without being pushy. They took the time to help us find what we were looking for and explained the options .Really good customer service
7 July 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Friendly, helpful, knowledgeable staff
Friendly, helpful, knowledgeable staff. Easy to deal with giving you confidence in your purchase.
8 July 2026
Reply from DFS Furniture - Exeter
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Exeter
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very helpful consultant friendly and…
Very helpful consultant friendly and informative
8 July 2026
Unprompted review
Reply from DFS Furniture - Exeter
Hello Marion,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
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