We visited the store in Edinburgh today to simply see a few selected sofas in person intending on ordering online at a later date. Euan checked on us to see if we needed a hand and talked us through t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First of all the look and feel of the store. It felt very welcoming, well laid out and the products looked like really good quality. We were met with Zara who was very friendly, encouraging and extrem... See more
Company replied
Neil was great! I was being really indecisive but he answered all the questions I had with 100% effort, even showing us the difference options on the big screen, which was really helpful. He was reall... See more
Company replied
Neil in the Edinburgh store was extremely helpful. Most of all though , gave me time to make a decision on my own without being pressured into buying something! Not always in the case in other stor... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
A1, Milton Link, EH15 3QH, Edinburgh, United Kingdom
- 0333 999 9793
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Edinburgh
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
George was extremely helpful
16 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Staff were very friendly and…
Staff were very friendly and knowledgeable, they knew what I wanted and went through every step professionally
16 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Zara was extremely helpful the minute…
Zara was extremely helpful the minute we walked through door, pointing out where everything could be found.
15 August 2026
Reply from DFS Furniture - Edinburgh
Hello Isobel,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
1st time buying from dfs and I am glad…
1st time buying from dfs and I am glad I did. Only 1 star down as too many pressuring questions to get you to add add-ons
15 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture. We would never want our customers to feel they have to purchase the additional extras. We will aim to feed this back to the relevant store.
Kind regards,
Lia
DFS Customer Support
From start to finish service at DFS was…
From start to finish service at DFS was first class. We had a great experience with staff who were extremely helpful in particular Bali who was so helpful, made us feel at ease and took time with us.
We would definitely recommend DFS to a family member or friends . We walked away having ordered our perfect sofa .Well done to ball you are a credit to DFS .
15 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Helpful and friendly staff and quick…
Helpful and friendly staff and quick easy service
15 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Excellent service at the Edinburgh…
Excellent service at the Edinburgh branch. Highly recommend.
15 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Ash the store assistant was very…
Ash the store assistant was very helpful showing us everything that we needed to know. 👍🏻👍🏻
15 August 2026
Reply from DFS Furniture - Edinburgh
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Roy and Neil were very helpful
Roy and Neil were very helpful, personable and knew their products very well. The whole process of my purchase was seamless.
14 August 2026
Reply from DFS Furniture - Edinburgh
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Roy and Neil.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Dfs sofa service
Neil assisted me in choosing the correct sofa for me, very helpful, knowledgeable and respectful from start to finish
13 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Service was very good in the store it…
Service was very good in the store it did have a problem but it was resolved very quickly the next day
11 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Sofa bed
My dad went in store for me to get a sofa bed and I spoke to the sales man sorry I can’t remember his name but I spoke to him on the phone he explained everything to me and was very polite and helpful.
12 August 2026
Reply from DFS Furniture - Edinburgh
Hello Kim,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Professional service and good products
Following a very unsatisfactory purchase from another retailer we decided to buy our new sofas from DFS
We went to the Edinburgh branch where we were very impressed with Zara's professionalism and knowledge of the products and impressed by the time she devoted to ensuring we were happy with everything.
We look forward to the arrival of our new furniture, confident in the level of service we received today. Big thanks to Zara
12 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Roy and Ryan were great
Roy and Ryan were great. Didn't feel pressured. Offered good advice when struggling which sofa to choose.
11 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
We had a fantastic experience buying…
We had a fantastic experience buying our very first couch for our first home together yesterday. Zara & Roy couldn’t have been any more helpful. They were full of knowledge and great advice.
11 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.