We visited the store in Edinburgh today to simply see a few selected sofas in person intending on ordering online at a later date. Euan checked on us to see if we needed a hand and talked us through t... See more
Company replied
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See what reviewers are saying
First of all the look and feel of the store. It felt very welcoming, well laid out and the products looked like really good quality. We were met with Zara who was very friendly, encouraging and extrem... See more
Company replied
Neil was great! I was being really indecisive but he answered all the questions I had with 100% effort, even showing us the difference options on the big screen, which was really helpful. He was reall... See more
Company replied
Neil in the Edinburgh store was extremely helpful. Most of all though , gave me time to make a decision on my own without being pressured into buying something! Not always in the case in other stor... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
A1, Milton Link, EH15 3QH, Edinburgh, United Kingdom
- 0333 999 9793
4.9
Excellent
10K reviews
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Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
The sales man was lovely and gave us…
The sales man was lovely and gave us time to look around ourselves and make a decision. He was there to help when we needed
12 August 2026
Reply from DFS Furniture - Edinburgh
Hello Johanna,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Great Shopping Experience
First of all the look and feel of the store. It felt very welcoming, well laid out and the products looked like really good quality. We were met with Zara who was very friendly, encouraging and extremely knowledgable about specific sofa set ups and knew immediately what would and would not suit or needs. We didn’t have all the information to hand about sizes but she helped us narrow down our choices. The second visit, having narrowed down our choices, Zara was able to discuss options with us in great detail. All with a very relaxed, professional and fun approach. It was a buying pleasure rather than a potential nightmare. We particularly enjoyed not being rushed or intimidated by pushy sales patter as that’s a real turn off.
19 August 2026
Reply from DFS Furniture - Edinburgh
Hello Gordon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Zara met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very attentive and knowledgeable staff
Very attentive and knowledgeable staff. Simple ordering process.
19 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Really good experience!
Neil was great! I was being really indecisive but he answered all the questions I had with 100% effort, even showing us the difference options on the big screen, which was really helpful. He was really friendly, chatty and personable. We were greeted on arrival, the shop was bright, clean and had loads of options. Would definitely recommend this DFS branch.
19 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Great service
Last shop we visited on the sofa hunt and had exactly what we needed. Should’ve went there first. Service was great
17 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Helpful staff
Helpful staff. Patient with us taking ages to decide on cushions. Made the experience very relaxed.
16 August 2026
Reply from DFS Furniture - Edinburgh
Hello Clare,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great customer service from Ryan Gray…
Great customer service from Ryan Gray at the Fort Kinnard store, very knowledgeable on the sofa ranges / warranty etc! Gave us space to look around while always being there for questions - thanks again !
18 August 2026
Reply from DFS Furniture - Edinburgh
Hello Nicole,
Thanks for your lovely feedback, we’re glad to hear Ryan met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
The shop had a nice ambience
The shop had a nice ambience. The sales people were very relaxed and not too pushy. The person that helped in the end was very nice.
17 August 2026
Reply from DFS Furniture - Edinburgh
Hello Mo,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
First class service staff were…brilliant
First class service staff were excellent thanks sorry meant to give you 5 stars not very good with e mails your staff were excellent
16 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Brilliant service by George
Brilliant service by George, very informative and friendly! Made the experience more enjoyable 10/10 service will be back!
16 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that George gave you all the information you needed and met all of your expectations.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
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