DFS Furniture - Edinburgh Reviews 9,940

We visited several times while trying to decide on a sofa. Both staff that helped us where patient and helpful.

We recently purchased sofas, and Zara provided outstanding customer service throughout the process. She was extremely knowledgeable, offered excellent advice, and helped us choose the right options for our needs. Zara also secured us a great price, which we really appreciated. Her professionalism, expertise, and friendly approach made the entire experience enjoyable. We highly recommend her and would like to thank her for all her help.

The staff at the new Craig hall were so friendly and helpful sorry I’ve forgot the name of the young man who served us he was very helpful and polite and called about until he was able to get the suite I wanted

Zara was extremely helpful when we were selecting our new sofa recently. She provided helpful information on the initial options we saw and then really supported how a floor plan would look - I loved the suggestions on how to pull the room together. Nothing seemed to be a bother and Zara was happy to come in to meet us on her day off if required. Our whole experience was very positive - Zara was very knowledgeable, quickly responsive to all messages, and wanted to give us the best deal. Thanks for all your help, Zara! We can’t wait to see our new sofa.

Staff friendly

Such a helpful experience. I arrived knowing the suite I’d like. I had a wonderful, straightforward chat about financing options. It was a great experience start to end.

Very pleased with help given by person within store.
Member of staffs name was Ryan and he was first class and very knowelable.

Thank you Ryan

Very friendly and helpful

I had an excellent experience with DFS from start to finish. I purchased a bed, a mattress and a dining table, and I couldn’t be happier with both the products and the service. The customer service was impeccable – the team was incredibly attentive, friendly and efficient throughout the entire process. Everything was handled promptly and professionally, making the whole experience smooth and stress-free. I would highly recommend DFS to anyone looking for quality furniture and outstanding customer service.

Zara was amazing start to finish.

Very chatty & explained everything to perfection.

Added on some good deals for us, was very polite and lovely to talk too.

Sara was so helpful , knowledge was exceptional, and nothing was a problem , explained everything in full

Great experience great customer service and very quick delivry

The customer service and support we got from the staff, Neal in particular but really all of the people we interacted with, on our two visits was exceptional.

Our service was great from start to finish, all our servers energy was on us, explained everything really well and no pressure felt atall. Really great help

I had a great experience at DFS Sofas. George was extremely helpful, professional, and knowledgeable throughout the whole process. He took the time to answer all our questions and made us feel comfortable without any pressure. The atmosphere in the store was friendly and welcoming, which made choosing our sofa a pleasant experience. Excellent customer service – I highly recommend DFS Sofas, especially if you have the chance to be assisted by George!

Great customer service.

George was incredible in helping me find my perfect sofa, providing friendliness and excellent customer service ! Now just looking forward for my sofa to arrive :))

Farrukh was amazing. Top top guy

All staff very helpful

We picked dfs because our last suite was from there and we were extremely delighted with the after sales service we received when we needed it.
Ryan was helpful and did not pressure us at all (even offered us tea or coffee) . He gave us the information we asked for on the items we were looking at and needed clarification on a few points to help us choose. We saw two suites we were interested in . My wife and I took the time to discuss but we could not make up our minds. We decided to have a wee break away from the store to gather out thoughts and make a decision. There was no pressure at all and once we made up our mind , it was a pleasure to set the ball rolling.
It can be a very stressful time buying a suite as was our experience with our last one( dfs were the last store we visited last time) . If only we had visited dfs first it would have saved us a lot of unneccesary stress.
We decided to go to dfs with the mindset that that is where we will buy based on our experience with them. This was because the 15 year frame and spring guarantee which is one of the best we have come across . We did try one other store nearby but the quality was not there. You can tell immediately just by sitting if the support of the sofa is there or not.

Karina was very helpful. She did her best to find the products I wanted at the best prices and went above and beyond in finding me a replacement when one of the items I needed wasn't available on express delivery. She gave me the best customer service I have ever received in a furniture store! She made the whole experience smooth and hassle free.