Welcoming and friendly staff, but without being pushy. Leave you to have a wander, but happy to help with any question you have. Nice touch free coffee while you are deciding again no hard sales. Grea... See more
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Great customer service, didn’t feel pressured at all, everything was explained very clearly, pricing broken down really well, did buy extra stuff I didn’t realise I needed but glad that I have. James... See more
Company replied
I have been in 4 times to DFS Eastbourne - each time, no pressure or hard sale. Just extremely helpful and knowledgeable staff. Today I purchased the sofa having really chatted with Tracey a... See more
Company replied
This is the second sofa we have purchased from DFS, Tracey sold us our first sofa 3 years ago and remembered us! The team are super friendly , knowledgeable and provide a very personable servic... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadwater Way, BN22 9PW, Eastbourne, United Kingdom
- 0333 999 9842
4.9
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
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Gary was awesome
Gary was very knowledgeable and extremely helpful and seemed to know exactly what we were looking for even though we didn't do that
5 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great service from Jason
Great service from Jason, not at all pushy, answered all of our questions. All in all a fantastic service.
5 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Matt was brilliant this morning at…
Matt was brilliant this morning at tailoring the right package for the sofas we wanted. A friendly, professional guy. A nice coffee too!
5 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Fantastic staff
Really friendly, informative, helpful sales team that listened to us and the whole experience was actually fun.
4 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Received a professional care
Jason, in Eastbourne, looked after us. He provided a professional care, answered all the questions and helped to chose the right furniture.
4 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your great feedback with us.
Kind regards
Holly M
DFS Customer Support
Our sales associate Tanya at the…
Our sales associate Tanya at the Eastbourne store was great explained everything really well we were in a rush but she still accommodated to us and done everything amazingly we got the Orka sofa in silver and can’t wait for it to be delivered!
27 June 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Very informative waited till we decided…
Very informative waited till we decided properly on colour etc
4 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Matt in DFS was wonderful
Matt in DFS was wonderful. Second time we’ve had the pleasure to meet him, this occasion was furniture for our own home. Was glad to have had him sell us our new sofas as he is such a lovely man.
26 June 2026
Reply from DFS Furniture - Eastbourne
Hello Sophie,
We are really grateful for your kind words and for sharing your experience in our store with Matt. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Great friendly knowledgeable service…very Happy
Great friendly knowledgeable service and if they come when said on 7 day delivery then will be very very happy. Product looks good and well built
3 July 2026
Reply from DFS Furniture - Eastbourne
Hello Debbie,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
These two men turned up and had no idea…
These two men turned up and had no idea how to put tge chairs together so much so I put one together myself and helped them with the other one ..they said they had very limited training .I was happy to help but more training should be given as this wasn't there fault
24 June 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you for taking the time to leave your review.
I am very sorry to hear of your experience with the delivery of your chairs. Please do be assured this will be fed back to the relevant delivery teams.
If you do require any further assistance, please do pop our customer service team a call on 03339999777.
Kind regards,
Jordan
DFS Customer Care
Visit to dfs
Matt was very professional and gave us all the information we needed.
A very pleasant experience for buying our new sofas
1 July 2026
Reply from DFS Furniture - Eastbourne
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful staff great service
1 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
From start to finish Excellent experience
From start to finish as we entered into DFS Eastbourne we were not pounced on, as we found in other places, but left to take our time with looking at the many sofas & chairs. As it's a large purchase for many years so you need to be able to take your time. Eventually when we needed to ask a question Jason was there, friendly very happy & positive too & didn't push us to make a quick decision. His knowledge of all the different products helped us to make an informed & right decision. Right from our store experience in April to finally getting our sofa & chairs our experience has been excellent. Customer service is brilliant to whether you contact them on the phone or on live chat. Jason after we purchased our suite offered to pop by & check something out after the delivery drivers pointed something out.. Because of the professional care we've had from start to finish, we are really pleased with our purchase. Thank you!
8 April 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Lorraine A
DFS Central Customer Support
Sofa purchase
We had very friendly and very informative information given very easy to make purchase
28 June 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Gary was very helpful and informative
Gary was very helpful and informative. He answered any questions that we had and was very friendly and approachable.
28 June 2026
Reply from DFS Furniture - Eastbourne
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from Emma today at…
Excellent service from Emma today at Eastbourne DFS, helpful, attentive and not pushy
28 June 2026
Reply from DFS Furniture - Eastbourne
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello Craig,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great service provided by Jason during…
Great service provided by Jason during my visit today to purchase new sofas.
28 June 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
I first visited the store about 10 days…
I first visited the store about 10 days before going back to buy the settee. I was given help in making my choice but not hurried into making a decision. Jason was helpful but not pushy.
27 June 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
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