Welcoming and friendly staff, but without being pushy. Leave you to have a wander, but happy to help with any question you have. Nice touch free coffee while you are deciding again no hard sales. Grea... See more
Company replied
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Great customer service, didn’t feel pressured at all, everything was explained very clearly, pricing broken down really well, did buy extra stuff I didn’t realise I needed but glad that I have. James... See more
Company replied
I have been in 4 times to DFS Eastbourne - each time, no pressure or hard sale. Just extremely helpful and knowledgeable staff. Today I purchased the sofa having really chatted with Tracey a... See more
Company replied
This is the second sofa we have purchased from DFS, Tracey sold us our first sofa 3 years ago and remembered us! The team are super friendly , knowledgeable and provide a very personable servic... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadwater Way, BN22 9PW, Eastbourne, United Kingdom
- 0333 999 9842
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
I was very Impressed By the Lady who…
I was very Impressed By the Lady who dealt with us Tracy was superb went through every thing with me very Knowledgable But not pushy I am absolutely Delighted with my choice Many Thanks
15 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Excellent service from Gary at DFS…
Excellent service from Gary at DFS Eastbourne branch. He made it very painless. Everything was explained regarding the sofa and delivery
10/10 thank you
13 July 2026
Unprompted review
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
the Guy was extremely helpful in…
the Guy was extremely helpful in everyway explained in detail so pleased with the out come
12 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your positive feedback with us.
Kind regards
Holly M
DFS Customer Support
Gary and team was great to assist us…
Gary and team was great to assist us with the purchase of our new sofas and explained how we could track the progress of our order 👍🏻
11 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very informative sales guy
Very informative sales guy. Certainly knows his products. Nice to do business with.
11 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Always buy from dfs the staff are…
Always buy from dfs the staff are professional and excellent with answering questions
11 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello Eamonn,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Fantastic l Manager
Fantastic very helpful Manager, Gary talked us through everything and helped with email. We bought 2 sofas with recliners. Can't wait for them to arrive. Thank you Gary for all your help.
10 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Nice experience sofa shopping
Nice experience sofa shopping. Emma was very patient and helpful. Thanks!
8 July 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Friendly and helpful service
Emma was really friendly and helpful and made the whole process easy
8 July 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Salesperson Emma was very knowledgeable…
Salesperson Emma was very knowledgeable went through everything in the purchase of our new signed
8 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Very helpful member of staff
Very helpful member of staff , very informative and patient
8 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Particulary happy with Jasons customer…
Particulary happy with Jasons customer service and interaction on the purchase
7 July 2026
Reply from DFS Furniture - Eastbourne
Hello Akshaya,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Jason served me
Jason served me. He made the transaction very easy. Explained everything so I knew exactly how the finance and timeline worked. Very happy
7 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
I thought the staff were excellent
I thought the staff were excellent, just left to browse without feeling pressured in anyway. They were very informative when our decision had been made . I often do not feel relaxed when staff are working in this type of establishment. Overall enjoyed the shopping experience
6 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Suppor
Process from choosing to order of
Process from choosing to order of
Furniture quite straightforward.
Helpful & honest knowledge of products. Did not feel under pressure to buy. Full explanation of other benefits such as stain protection covering on sofa & chair.
6 July 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
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