Welcoming and friendly staff, but without being pushy. Leave you to have a wander, but happy to help with any question you have. Nice touch free coffee while you are deciding again no hard sales. Grea... See more
Company replied
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Great customer service, didn’t feel pressured at all, everything was explained very clearly, pricing broken down really well, did buy extra stuff I didn’t realise I needed but glad that I have. James... See more
Company replied
I have been in 4 times to DFS Eastbourne - each time, no pressure or hard sale. Just extremely helpful and knowledgeable staff. Today I purchased the sofa having really chatted with Tracey a... See more
Company replied
This is the second sofa we have purchased from DFS, Tracey sold us our first sofa 3 years ago and remembered us! The team are super friendly , knowledgeable and provide a very personable servic... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadwater Way, BN22 9PW, Eastbourne, United Kingdom
- 0333 999 9842
4.9
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Assistant was very helpful helped us…
Assistant was very helpful helped us come to a desion
1 September 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The staff were great
The staff were great, very personable and friendly.
Shocked by the £129 delivery charge.
1 September 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you so much for taking the time to share your review, your feedback is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Welcoming and friendly staff
Welcoming and friendly staff, but without being pushy. Leave you to have a wander, but happy to help with any question you have. Nice touch free coffee while you are deciding again no hard sales. Great that if you decide to purchase a second colleague will come and double check your order before processed. Clearly explain how the process goes from ordering to delivery. No hard sales on additional extras. Gareth was patient, friendly and happy. Looking forward to receiving my new sofa.
29 August 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Gareth.
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Great customer service, didn’t feel pressured at all, everything was explained very clearly, pricing broken down really well, did buy extra stuff I didn’t realise I needed but glad that I have. James was very polite and friendly.
31 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Emma gave us excellent service & was…
Emma gave us excellent service & was super helpful.
31 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
After visiting the Eastbourne store…
After visiting the Eastbourne store which was very busy we were quickly observed and where served by Gary who was very efficient and placed our order with ease
31 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Dfs was very busy due to bank holiday…
Dfs was very busy due to bank holiday Monday, the staff were very busy and efficient, they were rushing around to keep all the customers happy we purchased a 3 seater sofa and 2 recliner armchairs which we were really happy with.
31 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent Service
Excellent Service, very helpful, no pressure to buy anything or any extras.
31 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Once furniture was chosen an assistant…
Once furniture was chosen an assistant was quickly available to help and and take our order
31 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent salesman new his products a…
Excellent salesman new his products a pleasure to shop on dfs.
A breath of fresh air compared to shopping on line. Plus we were offered a coffee which was the best latte we have ever tasted.
30 August 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Gary was very pleasant to deal with
Gary was very pleasant to deal with. He had a wealth of knowledge, was very patient and listened and answered any questions we had. Most helpful.
29 August 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Gary.
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Excellent service, friendly, helpful & helped choose colours with us - some great suggestions.
29 August 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very professional sales person Emma
Very professional sales person Emma at Eastbourne
Explained the ordering process and delivery process
Very clear speaking and answering all our questions
A very pleasant experience overall
29 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Jason was incredibly sincere and…
Jason was incredibly sincere and helpful. Coffee was a bonus, treated well even though the purchase was an entry point sofa. Thank you
17 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
We entered the shop and was greated…
We entered the shop and was greated with a good morning and was left to have a look around a bit later an assistant asked if we where alright and could he be of any help to us which he was he did not push us to buy in any way. We purchase a suite we said thankyou for your help we where most grateful because we not under any pressure at any time he was polite and gave us excellent advice we was very happy with the whole experience.
28 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Had a good laugh with the staff
Had a good laugh with the staff, Matt walked me through and explained everything. Overall, absolutely fantastic customer service and cheerful atmosphere with all the guys.
28 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
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