I have been in 4 times to DFS Eastbourne - each time, no pressure or hard sale. Just extremely helpful and knowledgeable staff. Today I purchased the sofa having really chatted with Tracey a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is the second sofa we have purchased from DFS, Tracey sold us our first sofa 3 years ago and remembered us! The team are super friendly , knowledgeable and provide a very personable servic... See more
Company replied
Fabulous experience, a wonderful environment to sofa-search, we were left alone to make a decision but there were plenty of staff available to help us with any questions. We had measured up in advance... See more
Company replied
I had a great experience working with James, he is an asset to your company and made buying my new sofa simple and stress free, he listened carefully to what I needed. Excellent customer service.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadwater Way, BN22 9PW, Eastbourne, United Kingdom
- 0333 999 9842
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
great friendly service
24 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
The expertise of the staff..
The expertise of the staff at Eastbourne Store were outstanding.. They helped us choose the correct sofa and help us with the finance..
23 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent service from staff they were…
Excellent service from staff they were very friendly and extremely helpful
23 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
Very helpful staff
Very helpful staff. Had to wait rather a long time for help but I guess Sunday afternoon is a busy time.
23 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
DFS good vibes.
Sam was a very informative guy and answered all our questions favourably. Everything was explained to us in detail and we left very happy and await the delivery of our order.
23 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
The staff were really helpful and very…
The staff were really helpful and very polite and patient
23 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
After spending £2.5k I believe a…
After spending £2.5k I believe a delivery charge of £129 is extortionate
23 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Kind regards,
Lia
DFS Customer Support
Matt explained everything in detail and…
Matt explained everything in detail and was very impressive with his explanation.
22 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Welcoming but not pushy
Welcoming but not pushy. Everything was explained, not rushed even though there were customers waiting. Made sure we were happy before completing the purchase. Excellent service.
22 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Shopping for a new sofa
I was met by a lady named Tracey who asked if she could help in any way, or if I was happy just browsing.
I explained what I wanted and she took me straight to a sofa that fitted the bill. She was very helpful, explained the benefits, prices, extra options and likely delivery time. She offered me a drink and was very pleasant through out. I couldn’t have had a better experience.
22 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Good service.staff very helpful
22 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Not pushy no pressure professional …
Not pushy no pressure professional customer service
9 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine E
DFS Central Customer Support
Great service
This is the second sofa we have purchased from DFS, Tracey sold us our first sofa 3 years ago and remembered us!
The team are super friendly , knowledgeable and provide a very personable service. They introduce themselves and allow you the time and space to browse , as opposed to other business that may follow/pressure you, this is greatly appreciated!
Would definitely recommend Eastbourne DFS.
21 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
A lot of choice and very helpful staff…
A lot of choice and very helpful staff I had Emma helping me and she explained everything that I needed t know
20 August 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind Regards,
Jordan
DFS Customer Support
The member of staff was very helpful &…
The member of staff was very helpful & extremely pleasant. Very good Customer Service.
20 August 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
We saw Emma at the Eastbourne branch
We saw Emma at the Eastbourne branch. We told her what we were looking for and Emma came up with the solution. Thank you so much Emma for all your help
15 August 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
We are really happy that Emma met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
The knowledge and friendliness of the…
The knowledge and friendliness of the staff. Also giving us clear explanations and time to think. The coffee offer was a nice touch. The variety of choice was good.
18 August 2026
Reply from DFS Furniture - Eastbourne
Hello June,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.