Staff were available to answer any questions and were knowledgeable but you never felt harassed so was able to browse comfortably. There were many different types and a lot of sample to choose from
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See what reviewers are saying
We visited your Coventry branch and spoke to a young lady called Eleeza ( apologies if this spelling is incorrrect ) she was very good and took my wife and children through the functions of this par... See more
Company replied
From the moment we entered the Coventry store the customer service was very welcomed. Myself and my partner had been looking at sofas for a couple of weeks and wanted to finalise our choice. We... See more
Company replied
Maz was fantastic from start to finish. He was professional, knowledgeable, and took the time to explain everything clearly without ever being pushy. He made the entire process straightforward and str... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Holyhead Road, Alvis Retail Park, CV5 8BW, Coventry, United Kingdom
- 0333 999 9756
4.9
Excellent
4K reviews
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Please avoid this store
Please avoid this store! I was told it would only be 6 weeks for delivery so I delayed ordering my sofa. Went to order it 3-4 weeks later to be told it’s always been 11-12 weeks for delivery and I was the second person to call customer service to complain today about being lied to. The staff are apparently always told it’s 11 weeks so they probably lied to try and get me to order but it backfired as I had to wait for my flooring to be done. I’ve now got to find a venue for a birthday party which I’ll have to pay for as I won’t have the sofas I’ve just spent £2000 on! I need to buy another soda for another room in the house and will definitely be going elsewhere
16 May 2026
Unprompted review
Reply from DFS Furniture - Coventry
Good morning Louise,
Thank you for taking the time to leave us your review. We do appreciate any feedback. We are so sorry to hear you are awaiting delivery of the furniture as I can appreciate your frustration.
To confirm it does state the following in the product description for the sofa you have purchased: 'Handcrafted. Delivered in est. 11 weeks', apologies for any confusion caused.
I can see you have requested a call internally with the team to discuss the further and we will be in touch shortly to address your concerns regarding delivery, apologies again.
Kind regards,
Lia
DFS Customer Support
Very good customer service
16 May 2026
Reply from DFS Furniture - Coventry
Good morning Catherine,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Coventry
Good morning Eby,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Customer service was great
Customer service was great. Harven gets a special mention as she helped us choose our sofa giving us different options and helped us decide what would fit in our living area. Harven didn’t pressure us and was so helpful. We can’t wait to have our new sofa already!
10 May 2026
Reply from DFS Furniture - Coventry
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very good very good very good very good…
Very good very good very good very good very good
19 April 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great experience
Great experience, staff do not bug you as you walk around, they greet you and leave you to it untill you want help which is great as you are not followed around the whole store feelin pressured. Gave options on a sofa that i did not know they could do and that what i actually wanted.
9 May 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Really good experience friendly and…
Really good experience friendly and attentive service would recommend thank you
8 May 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
To explain how to deal with items to…
To explain how to deal with items to purchase to keep save.
28 February 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great product range and Will in the…
Great product range and Will in the Coventry Alvis store was very knowledgeable and helpful
5 May 2026
Reply from DFS Furniture - Coventry
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
We were served by Navleen who gave us…
We were served by Navleen who gave us great customer service and interaction, there was no hard sell and various options to choose from. Overall very good experience.
4 May 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Positive approach able realistic in…
Positive approach able realistic in price and quality was polite and helpful in what I required not the heavy sell
4 May 2026
Reply from DFS Furniture - Coventry
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Mr Akeel Khan was very polite and kind.
Mr Akeel Khan was very polite and kind.
He had in depth knowledge of all the products. He was able to explain the pros and cons of each product we chose.
Really appreciate all the help.
4 May 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Coventry
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Coventry
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Comfortable experience
Was made to feel comfortable and not pressured into buying. Everything explained in detail. Had issues with previous aftercare hoping the aftercare will be different from DFS.
3 May 2026
Reply from DFS Furniture - Coventry
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Came to buy a couple of beds was warmly…
Came to buy a couple of beds was warmly welcomed by Darren who went through a range of beds and mattresses and gave me a great deal thankyou
2 May 2026
Reply from DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great buying experience so far
Great buying experience so far. The customer service has been helpful and responsive, making the process smooth and easy. Looking forward to receiving the sofa!
30 April 2026
Reply from DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Aliza is the person who spoke with us…
Aliza is the person who spoke with us very politely and was very well explaining according to our needs.
24 April 2026
Reply from DFS Furniture - Coventry
Good morning,
We are really grateful for your kind words and for sharing your experience in our store with Aliza. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Amazing service
Amazing service from Harveen, friendly and knowledgeable. Everything was explained in great detail. Would definitely recommend
22 April 2026
Reply from DFS Furniture - Coventry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Treated with care.
Treated with care.
Discussed options, measurements, colour schemes, even took samples outside to see them in a different light.
Great service at Coventry.
29 April 2026
Reply from DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
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