DFS Furniture - Cardiff Reviews 

The designs are nice and very importantly at affordable prices. The staff who helped me and my partner was quite friendly and respectful.

From the moment I walked into the store, I felt very welcome. I had gone in looking to buy a cream L-shaped sofa, and after being greeted, I was told someone would be with me shortly. The salesperson came to help almost immediately, and the service was outstanding.

He was polite, friendly, and really listened to what I was looking for. He asked all the right questions, guided me around the store, and helped me find a sofa I liked. What I appreciated most was that he wasn’t pushy. He even encouraged me to look at other options to make sure I was choosing the right one.

When I said I wanted to go home and discuss the decision with my husband first, he completely understood and simply said he hoped to see me later. There was no pressure at all.

When we returned, he already had all the details ready for us, making the purchase quick, easy, and hassle-free.

Overall, the customer service was excellent from start to finish. I would definitely recommend this store to anyone looking for quality furniture and a genuinely helpful, professional shopping experience.

Was second time we visited in two weeks the lady we seen recognised us straight away she was amazing and very good at her job very polite and not pushy at all went through and explained everything we were really impressed keep up the good work and thankyou

Zeena made my experience great , I'd visited various stores before her on that day and was fed up of sales people pouncing as soon as I walked through the door so to be fair to poor zeena by the time I walked in she went to greet me with her infectious smile and I was quite rude walked past practically dismissing her however she didn't let it faze her and let us have a browse I was just about to walk out not purchasing as I didn't see anything that caught my eye she didn't give up on me she came with a big smile and asked if I had seen anything and asked what I was looking for when I told her she explained fully that most settee could be Taylored to what I wanted and showed us all the options and wasn't pushy at all she asked us could she just show us a few little options before we went no one pressure she explained , she then showed me one of the range that was similar to my needs and went through all the choices of that one to cater it to what i wanted , I ended up ordering today and went especially as I knew she was on the late and would be there , she's a credit to the store ( ps I apologised after as she was amazing )

Fantastic customer service

The help & support we received from Zeena, DFS Cardiff went above and beyond. What a lovely down to earth person, who was so professional. It was because of Zeena we bought our new sofa at DFS Cardiff. Well Done!!! DFS Cardiff should be very proud to have such a great person working for them. Mr & Mrs Jenkins are a happy customer because of you.

Helpful staff great customer experience

Rose was really helpful, gave me all the options for extra protection and options for delivery

The choice of furniture was perfect and the staff were very friendly and helpful, specifically Allison

The lady that helped was fantastic. No pushy salesperson. Just very helpful made my experience go fantastic.

Rose the member of staff was very helpful and was not preciourised into buying . Able to walk around and ask when qe wanted help .

Me and my partner have just bought a sofa and the whole process from looking at different sofas to actually picking the one we liked was so nice. We had some great help from the lovely Sam who was very friendly and attentive. She also ensured that everything was perfect for us and that we were happy every step of the way. There was a great selection of sofas to pick from and very high quality. The staff were very thorough and ensured we had a smooth purchase!

It was really good experience with mike. We have been in the store before and even this time he was so good and professional I’m highly satisfied.

No happy with the service and staff.

I have gone to order a sofa for my living room. I managed to get one within an hour of visit to dfs but my problem was sofa needs to be delivered within a week. I was given false promise. Order was delivered in 2 weeka but still I was okay with it but one of the part of the sofa was delivered wrong and had no communication from dfs for sending wrong part of the sofa. (No email/call no apology)

Very good service. The men were really quick I was so surprised. Sofa is super comfy

Friendly warm welcome, asked the right questions very helpful throughout.

Great service, very happy. Lovely staff

We bought a sofa from the Leckwith, Cardiff site and we very happy with the lady that tended to us. She was excellent.