DFS Furniture - Bradford Reviews 

2,709
TrustScore 5 out of 5

4.9

Valley Road, BD1 4AG Bradford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

From just popping in to look to get some ideas, we came away with 2 new sofa's, the staff were excellent in helping to choose and also answered all our questions. Definitely recommend this store if yo... See more

Company replied

Rated 5 out of 5 stars

I am sorry I can’t remember the sales assistant but I would score her 10. She knew all the answers to our questions and her approach was really lovely. Very informative but giving us space to make our... See more

Company replied

Rated 5 out of 5 stars

We were served by Akaash at the Bradford store and he was unbelievably helpful. He was very honest and gave us the best advice. He made us feel confident and reassured us. He went above and beyond. We... See more

Company replied

Rated 5 out of 5 stars

Nice polite person very helpful not pushy like some. Would definitely recommend to other. Credit to dfs store 5 star. We'll done.

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,709)

92,599 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic experience at DFS

I had a fantastic experience at DFS, thanks to Hafsah. From the moment we arrived, she was super welcoming, kind and patient. She took the time to answer all of our questions without ever making us feel rushed, and her knowledge of the products was outstanding.
Hafsah went above and beyond to help us find the right sofa set, offering honest advice and making the whole process easy and enjoyable. Her professionalism, friendly attitude, and excellent customer service really stood out. She is a real credit to the DFS team, and I wouldn't hesitate to recommend the store based on the service she provided. Thank you, Hafsah, for making our experience such a positive one!

1 August 2026
Unprompted review
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Good Morning,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind Regards,

Lorraine E
DFS Central Customer Support

Rated 5 out of 5 stars

Fantastic experience at DFS

I had a fantastic experience at DFS, thanks to Hafsah. From the moment we arrived, she was super welcoming, kind and very patient. She took the time to answer all of our questions without ever making us feel rushed, and her knowledge of the products was outstanding.
Hafsah went above and beyond to help us find the right sofa set, offering honest advice and making the whole process easy and enjoyable. Her professionalism, friendly attitude, and excellent customer service really stood out. She is a real credit to the DFS team, and I wouldn't hesitate to recommend the store based on the service she provided. Thank you, Hafsah, for making our experience such a positive one!

2 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Great service by Aakash today

Great service by Aakash today. Very knowledgable and patient!

2 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Really easy to order the sofa

Really easy to order the sofa
The customer service was excellent and we were helped by a lovely young man who was very friendly and professional.

2 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

A great service all way round

A great service all way round, the young gentleman that attended to us was very courteous and polite gave us all the information we needed to know in a very concise and clear manner a credit to the company and the young lady that came to check all the information was all of the above in equal measure

1 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Good service

Good service . I recommended

31 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you for your kind review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We had an amazing customer service…

We had an amazing customer service salesman called Akaash (sorry if I spelt it wrong) he was very helpful and accommodating to our needs.

28 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Review

From the moment we set foot in store. We were promptly greeted by Aakash who was absolutely incredible in choosing our sofas. Everything about the experience was so smooth and easy.

15 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Extremely helpful

Wasn’t pushy, very polite and helpful

20 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello Colin,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Helpful Staff

Acknowledged us on entry but left us alone to look around. When we decided what we wanted the member of staff was very helpful and friendly.

27 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello Karen,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Kizza was a great help and helped us…

Kizza was a great help and helped us find the sofa we were looking for. He explained everything in great detail and was polite and patient

26 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Excellent sales process

Excellent sales process, clear and informative. Delivery Excellent. Sales staff helpful and informative.

18 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very impressed with the good service I…

Very impressed with the good service I had today at dfs.
Very friendly gentleman who explained everything very clearly and was very helpful indeed. Thanks:)

25 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Friendly Customer Service

was kindly invited into the store and was asked by a few staff if i needed any refreshments. everyone was super friendly and kind and Aakash was extremely helpful, professional and kind - an amazing staff member who made a stressful situation very calm and easy.

25 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Good Morning,

Thank you for leaving us a 5* review. We’re happy that our fabulous store staff met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very helpful sales rep

Very helpful sales rep, no pressure and helpful advice supplied.

25 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

We have purchased items from DFS…

We have purchased items from DFS previously, the last time was with the same member of the sales team. On this and the previous occasion, he was very professional and helpful. We are very pleased with our latest purchase

14 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

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