We had a great experience with Akash when choosing our sofas. He made the whole process so easy and stress free. He was extremely helpful, patient and knowledgeable, and took the time to explain eve... See more
Company replied
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From just popping in to look to get some ideas, we came away with 2 new sofa's, the staff were excellent in helping to choose and also answered all our questions. Definitely recommend this store if yo... See more
Company replied
Aakash was very friendly and welcoming. He made the process very easy and quick through his amazing customer service. He was very thorough and clear throughout. I enjoyed the whole experience and will... See more
I am sorry I can’t remember the sales assistant but I would score her 10. She knew all the answers to our questions and her approach was really lovely. Very informative but giving us space to make our... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Valley Road, BD1 4AG, Bradford, United Kingdom
- 0333 999 9734
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Aakash was very friendly and welcoming
Aakash was very friendly and welcoming. He made the process very easy and quick through his amazing customer service. He was very thorough and clear throughout. I enjoyed the whole experience and will be back again thanks to him.
1 September 2026
Great customer by Akash
Great customer by Akash. No pressure. Everything was explained in great detail. Very polite and professional.
27 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The salesman was lovely he welcomed us…
The salesman was lovely he welcomed us in then he left us alone till we we were ready to buy our chosen Sofa
26 August 2026
Reply from DFS Furniture - Bradford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Fantastic customer service
We had a great experience with Akash when choosing our sofas. He made the whole process so easy and stress free. He was extremely helpful, patient and knowledgeable, and took the time to explain everything clearly without making us feel rushed or pressured.
We really appreciate all your help and would definitely recommend him to anyone looking for great customer service.
1 September 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
A very pleasant experience
Very helpful staff who explained everything clearly. We were also offered a drink which was very kind.
1 September 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for sharing your great feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bradford
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
A great service today
A great service today, we’ve purchased our dream sofa for our new home!
31 August 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
No hassle from sales people
No hassle from sales people. Left to browse and discuss what we wanted
31 August 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Nice polite person very helpful not…
Nice polite person very helpful not pushy like some. Would definitely recommend to other. Credit to dfs store 5 star. We'll done.
31 August 2026
Reply from DFS Furniture - Bradford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
staff were excellent
From just popping in to look to get some ideas, we came away with 2 new sofa's, the staff were excellent in helping to choose and also answered all our questions. Definitely recommend this store if you are in the market for a new sofa.
29 August 2026
Reply from DFS Furniture - Bradford
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Excellent service
I am sorry I can’t remember the sales assistant but I would score her 10. She knew all the answers to our questions and her approach was really lovely. Very informative but giving us space to make our decisions.
29 August 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
great service and help me design my…
great service and help me design my sofa to fit my room ۰
29 August 2026
Reply from DFS Furniture - Bradford
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bradford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The sales lady was really helpful
The sales lady was really helpful. She was very knowledgeable and made sure we were clear about what we were buying and how to look after the sofa. It was a very swift and easy process.
29 August 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
The fella that looked after us was spot…
The fella that looked after us was spot on. He talked us through every option possible and was so helpful
28 August 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bradford
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
From entering the shop we were happy…
From entering the shop we were happy with our shopping experience, without being pressured into deciding an outcome. Staff were very friendly and helpful without being overbearing.
26 August 2026
Reply from DFS Furniture - Bradford
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
A very pleasant young man who was very helpful
A very pleasant young man who was very knowledgeable helped us. He explained the finance details very clearly. He took our order and explained everything. He also explained about replacement covers and the seat pads. We are very clear as to the delivery service.
25 August 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Akash
Had a great experience at DFS Bradford Askash was very helpful and explained things and answered questions that we had.
25 August 2026
Reply from DFS Furniture - Bradford
Hello Karen,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
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