DFS Furniture - Bradford Reviews 

I visited DFS to look at a sofa I had seen online, unfortunately, the model I wanted wasn’t available to view in store, but Zara was extremely helpful. She showed me a similar sofa, explained the differences clearly and gave me plenty of information without putting any pressure on me. While Zara gave me some privacy to call my husband and discuss whether we wanted to go ahead, she came up to me and started asking questions I had already discussed with Zara. She definitely heard me as she was hovering close by, which I didn’t mind until I started discussing payment options as she didn’t think to step away then. I did say to her that Zara was assisting me but rather than taking the hint and allowing me some space to make my decision, she tutted and responded with, “I can help you too” followed by “I’m new so I have to ask you these questions”.

Whilst I understand it might be difficult learning the ropes a new job, it isn’t difficult to be polite. I found this quite pushy and blunt. I had deliberately made it clear in a nice way that I was already being dealt with and just needed a moment to make a decision. When Zara came to check back in with me, she kept lingering yet she didn’t even acknowledge that her colleague was there, which is another thing I found quite rude as Zara did say hello to her. There was also an obvious issue with her personal hygiene. I appreciate that we are having a heatwave, and I would not normally mention something so personal in a review, but I feel that it should be mentioned due to her off putting attitude.

In the end, I decided to not go ahead with the purchase as I was uncomfortable. It is a shame because Zara had taken the time to go beyond just telling me it wasn’t available to view in stores anymore. I didn’t have time to properly apologise to Zara for wasting so much of her time as I left. Thanks again Zara.

Received full attention from sales person who went above and beyond in making sure I had all the information I had asked for. Very friendly and helpful.

£3500 Sofa ... 3 months behind delivery time ... Delivery day Driver was clueless how to put the sofa together starts drilling the sofa in multiple places because he doz know how to install the sofa correctly .. He also ripped all the material and broke the zip underneath the new sofa ... So ive booked in with dfs repair guy he came ordered the parts to repair the new £3500 Sofa .... 6 months later no phone call no repair no compensation no cares.

VERY POOR SERVICE FROM START TO DELIVERY

VERY POOR

Paul was excellent throughout the whole experience. I am very happy with my purchase and I would recommend to anyone

I was met with a very warm greeting, was taken to the product I was interested in, everything was explained fully, the young lady who i was speaking with was very professional and very knowledgeable about what I was wanting to purchase

This is now our third purchase from DFS, but first from the branch in Bradford and they never fail to disappoint. Great selection of styles & prices and the staff are always friendly and helpful.

Best place to buy sofa quality is best and Simran help us to get best choice

Staff very good and very helpful

From start to finish the sales man was amazing from offering us a coffee to explaining all our options,he was friendly, professional without being pushy,it made buying our new sofa's so easy and relaxing and enjoyable highly recommend DFS they were just amazing.

We had a fantastic experience purchasing our sofas, and Akaash made the whole process smooth and enjoyable. He was friendly, knowledgeable, and incredibly patient, taking the time to answer all of our questions without any pressure. Nothing was too much trouble.

Excellent customer service from start to finish – a real credit to the team. Thank you, Akaash!

Friendly helpful staff, not pushy, just left us to look around and decide what we wanted, and then were very helpful in sorting everything out.

We had a very pleasant experience with very helpful staff.
The girl who helped us with our order was really helpful and patient and explained the ordering and delivery process very well, going over it a couple of times and answering any questions with confidence.
We would have no hesitation in recommending DFS -this our fourth order with DFS over the years and we've never had any issues.

Fantastic help from Hafsah in the Bradford store yesterday. Friendly, full of good advice and knew details of all the sofas we looked at. Thank you so much - made for excellent sofa shopping. We'd definitely come back to this store again.

I had a fantastic experience at DFS, thanks to Hafsah. From the moment we arrived, she was super welcoming, kind and patient. She took the time to answer all of our questions without ever making us feel rushed, and her knowledge of the products was outstanding.
Hafsah went above and beyond to help us find the right sofa set, offering honest advice and making the whole process easy and enjoyable. Her professionalism, friendly attitude, and excellent customer service really stood out. She is a real credit to the DFS team, and I wouldn't hesitate to recommend the store based on the service she provided. Thank you, Hafsah, for making our experience such a positive one!

I had a fantastic experience at DFS, thanks to Hafsah. From the moment we arrived, she was super welcoming, kind and very patient. She took the time to answer all of our questions without ever making us feel rushed, and her knowledge of the products was outstanding.
Hafsah went above and beyond to help us find the right sofa set, offering honest advice and making the whole process easy and enjoyable. Her professionalism, friendly attitude, and excellent customer service really stood out. She is a real credit to the DFS team, and I wouldn't hesitate to recommend the store based on the service she provided. Thank you, Hafsah, for making our experience such a positive one!

Great service by Aakash today. Very knowledgable and patient!

The man was very helpful and kind.
He made buying a sofa an enjoyable experience.

Really easy to order the sofa
The customer service was excellent and we were helped by a lovely young man who was very friendly and professional.