I had a really positive experience buying my new sofa. Thomas was extremely helpful, friendly and knowledgeable, and took the time to understand exactly what I was looking for without being pushy. He... See more
Company replied
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Staff gave sufficient time to wander and test out what we were looking for. I think the staff members name was Thomas, but he was brilliant. Diplomatic, realistic, humorous. He had the sofa we were lo... See more
Company replied
Kerri was fantastic from we stepped foot in the door. Kerri offered her assistance to us straight away and guided us through the process of ordering our sofa along with all the extras to go with it to... See more
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Within minutes we were greeted by a customer service person. Sean was very helpful, friendly and made us feel comfortable and at ease. He explained all the necessary details in full and made everythin... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
49 Boucher Road, BT12 6HR, Belfast, United Kingdom
- 0333 999 9803
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Lorenza Sofa
Robin was easy to deal with, explained everything and made the purchase very easy and straightforward, pleasure to deal with.
15 August 2026
Reply from DFS Furniture - Belfast
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Ciara was brilliant
Ciara was brilliant, delivering all the information we needed promptly and efficiently 10/10 service
15 August 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for sharing your great feedback with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Belfast
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very disappointed
They can tell customers that the light can make you purchase can have a different colour than what it was in there showroom
8 August 2026
Reply from DFS Furniture - Belfast
Good Afternoon,
Thank you for taking the time to share your review with others.
We are very sorry for any confusion or frustration cased. We do advise that different lighting can alter the view of a sofa. For example, the same sofa can appear different in warm light cool light and natural lighting.
If you do need any assistance, please do call our team on 03339999777 and they would be happy to see how they may be able to assist.
Kind regards,
Jordan
DFS Customer Care
Our experience was fantastic today at…
Our experience was fantastic today at DFS! Thomas was brilliant so friendly and easy to talk to. He listened to exactly what we wanted and was so helpful! If we need anymore furniture we will be back to Thomas!!
14 August 2026
Reply from DFS Furniture - Belfast
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Thomas was great help and very good to…
Thomas was great help and very good to deal with
13 August 2026
Reply from DFS Furniture - Belfast
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very positive experience
I had a really positive experience buying my new sofa. Thomas was extremely helpful, friendly and knowledgeable, and took the time to understand exactly what I was looking for without being pushy. He answered all my questions and made the whole process easy and enjoyable. If I ever buy another sofa I'll be straight back to see him!
14 August 2026
Reply from DFS Furniture - Belfast
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Thomas.
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Large selection of furniture and helpful friendly staff, have been a previous customer
7 August 2026
Reply from DFS Furniture - Belfast
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Ciara helped us today in the Belfast…
Ciara helped us today in the Belfast store. She was exceptional from start to finish. She guided us with a professional and friendly manner and did not make us rush. Her customer service skills can not be faulted, what an asset to your Belfast store.
14 August 2026
Reply from DFS Furniture - Belfast
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ciara.
Kind Regards,
Jordan
DFS Customer Support
Our visit to Dfs belfast
We had Thomas help us pick out the perfect sofa for our family. Everything was very easy and straight forward. Thomas helped with all our questions and we are very happy with our new sofa.
14 August 2026
Reply from DFS Furniture - Belfast
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Thomas met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excellent service from David
14 August 2026
Reply from DFS Furniture - Belfast
Hello Aims,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Sean from DFS made it worthwhile
Within minutes we were greeted by a customer service person. Sean was very helpful, friendly and made us feel comfortable and at ease. He explained all the necessary details in full and made everything so easy and fast. I would recommend seam for anyone going into DFS boucher as the go to man. Also got a free side table for our trouble as a gesture. More than happy with the service.
14 August 2026
Reply from DFS Furniture - Belfast
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine E
DFS Central Customer Support
Very good staff and went to great time…
Very good staff and went to great time in helping my wife and I in picking the sofas we wanted. Very satisfied with the help and time they took. They were very patient.
6 August 2026
Reply from DFS Furniture - Belfast
Hello Joe,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Eva was a great help and very attentive …
Eva was a great help and showed us plenty of samples. Took her time with us and no pressure.
13 August 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
I went to your store today looking to…
I went to your store today looking to purchase something for my home I enjoyed looking around the showroom uninterrupted until I saw something I liked and a staff member called Thomas came to help me with what I was looking for I must say that Thomas was very helpful and informative in assisting with what I wanted nothing was a problem he took his time and showed me the colour options measurements filling of the upholstery and everything that was required his approach towards myself was that he was well mannered and listened to what I was wanting and we eventually found what I wanted his professionalism in his approach was second to none and it was a pleasure to do business with him today on behalf of your Belfast store I can thank him enough for his help and knowledge in purchasing my suite today
13 August 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Sean was very helpful for us in helping…
Sean was very helpful for us in helping us pick our sofa. He explained everything very clearly as well as all the add ons (protection) available for us.
31 July 2026
Reply from DFS Furniture - Belfast
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Sean was a super help today
Sean was a super help today! Really knowledgeable and helpful! Super experience!
13 August 2026
Reply from DFS Furniture - Belfast
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
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