I had a really positive experience buying my new sofa. Thomas was extremely helpful, friendly and knowledgeable, and took the time to understand exactly what I was looking for without being pushy. He... See more
Company replied
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Within minutes we were greeted by a customer service person. Sean was very helpful, friendly and made us feel comfortable and at ease. He explained all the necessary details in full and made everythin... See more
Company replied
Kerri was fantastic from we stepped foot in the door. Kerri offered her assistance to us straight away and guided us through the process of ordering our sofa along with all the extras to go with it to... See more
Company replied
Ciara helped us today in the Belfast store. She was exceptional from start to finish. She guided us with a professional and friendly manner and did not make us rush. Her customer service skills can no... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
49 Boucher Road, BT12 6HR, Belfast, United Kingdom
- 0333 999 9803
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Sean was a super help today
Sean was a super help today! Really knowledgeable and helpful! Super experience!
13 August 2026
Reply from DFS Furniture - Belfast
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Very good service and large selection…
Very good service and large selection of furniture.
11 August 2026
Reply from DFS Furniture - Belfast
Hello Kenneth,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Robin was very helpful and informative
Robin was very helpful and informative. Great ambassador for DFS and could not have been more helpful
11 August 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello Terry,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great experience today in store with a…
Great experience today in store with a young girl with dark hair, forgot to grab her name. She was a great help and talked through every detail through to help us make a decision.
12 August 2026
Reply from DFS Furniture - Belfast
Hello James,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello Jamie,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Friendly and helpful
Robin was a friendly and helpful staff member, really took the time to make sure everything was done perfectly. Super polite and easy going. 10/10.
11 August 2026
Reply from DFS Furniture - Belfast
Hello James,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Sean was very helpful and patient as I…
Sean was very helpful and patient as I wonder around the store. I kept coming back to the same corner unit and couch and he explained all the workings of each unit I looked at.
He was very manners and kind.
11 August 2026
Reply from DFS Furniture - Belfast
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sean.
Kind Regards,
Jordan
DFS Customer Support
Absolutely fantastic customer service…
Absolutely fantastic customer service from the lovely lady with the blonde hair quick and easy done all sorted within minutes very helpful many thanks karen butler
11 August 2026
Reply from DFS Furniture - Belfast
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Very professional service
Very professional service, respectful of my time and working around my schedule, knowledgable and friendly staff. Excellent quality products
10 August 2026
Reply from DFS Furniture - Belfast
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Staff was amazing
Staff was amazing. Conor served us and couldn't have done more for us.. 10 outta 10
3 August 2026
Reply from DFS Furniture - Belfast
Hello Chris,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great customer service
10 August 2026
Reply from DFS Furniture - Belfast
Hello Taylor,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello Holly,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The young man was so very helpful and…
The young man was so very helpful and talked us through the whole process so a big thank you to Thomas a really great experience
8 August 2026
Reply from DFS Furniture - Belfast
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very helpful and knowledgeable service
Very helpful and knowledgeable service
Really nice friendly approach with customers
9 August 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Service was amazing got all we needed…
Service was amazing got all we needed very helpful
9 August 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Kerri was fantastic from we stepped…
Kerri was fantastic from we stepped foot in the door. Kerri offered her assistance to us straight away and guided us through the process of ordering our sofa along with all the extras to go with it to make it perfect. Kerri was fantastic help and her customer service was impeccable. We will definitely return to DFS in the near future to purchase further with hopefully Kerri once again. 10 out of 10 service!
9 August 2026
Reply from DFS Furniture - Belfast
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Kerri met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Amazing service from Ciara!
9 August 2026
Reply from DFS Furniture - Belfast
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Helpful salesman
The sales person was cordially and super helpful. It’s my pleasure to have such service
8 August 2026
Reply from DFS Furniture - Belfast
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
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