Despite it being a busy Sunday, we were greeted immediately and there were staff on hand to answer our questions and locate the sofas we’d come to see. The booking process was very well handled and we... See more
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Chose assistant 'Abs' to help me today as when i went in store two years ago I got excellent service. Yet again today, excellent service. Fiendly, approachable, knowledgeable & helpful
We visited the Basildon branch as wanted to purchase a sofa. Dawn greeted us as soon as we arrived, asked us what we were looking for and guided us to some options. We quickly found one we liked and... See more
Company replied
No pressure on the customer, a nice welcome when you come through the door, good communication skills, pleasant to deal with. My last Suite came from dfs, they are good quality, reasonable prices, s... See more
Company replied
Company details
- Furniture Store
- also in
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
8K reviews
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Great experience and Dawn made us feel…
Great experience and Dawn made us feel relaxed and welcome and didn’t rush any of our decisions.
26 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Lovely staff
Lovely staff, warm welcome at door great customer service especially Abs, knowledgeable and friendly
26 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards
Holly M
DFS Customer Support
Kelly who served us was very helpful…
Kelly who served us was very helpful and answered all our questions. It was a very efficient experience and we are looking forward to receiving our furniture!
26 September 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Sales person was immense
Sales person was immense, greeted us but didn't drive us mad. Explained the sizing and left us alone to talk and ponder the choices. Once decide it was for us , made the order mad extras easy to follow and explained the options. Swift and efficient. Perfect
26 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
The sales person was helpful and…
The sales person was helpful and patient with me as I was a bit indecisive
25 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
The staff where very helpful and…
The staff where very helpful and explained everything to me and told me everything I wanted to know
25 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Very nice staff big shout out to Dawn…
Very nice staff big shout out to Dawn for her excellent customer service and help
25 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
DFS are useless. Basildon store incompetent.
The utter incompetence of DFS Basildon Strikes again.
Got a call to tell me that my 3rd visit to repair the same crap sofa would be at an socially unacceptable time.
Could not call the engineer back, as withheld number.
Ring DFS mainline and am assured that the time will definitely be changed and agreed it was too early.
Told, Basildon store would handle this swiftly. Surprise surprise nothing done and I have to turn the engineer away. The incompetence is top notch.
DFS of course avoid returning email and their senior leader buries his head in the sand, hoping it just goes away.
Do not shop at DFS🙄
Ticket number - 11928999
Order number - 59ZXG4063
25 September 2026
Unprompted review
Reply from DFS Furniture - Basildon
Good afternoon Paul,
Thank you for taking the time to share your feedback with us, we are sorry to hear that you are unhappy with how your concerns have been handled. Service visits are full day appointments that run from 7am to 5pm however in most instances we will do our best to accommodate requests. Your visit remains scheduled for today where the service manager will aim to resolve the concerns raised.
Kind Regards,
Holly M
DFS Customer Support
Popped into the Basildon store 15mins…
Popped into the Basildon store 15mins before closing and managed to pick and order before closing.
Really helpful and friendly staff. 👌👌
23 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Staff Informative and patient
23 September 2026
Reply from DFS Furniture - Basildon
Hello,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We were approached by a very friendly…
We were approached by a very friendly helpfull young lady named Riddhi
When we entered the store she ask if we needed help with any thing to let her know didnt hassle us at all just what I like when going into a store
Highly recommend nothing was too much we had lots of questions again she was happy to help
23 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Riddhi.
Kind Regards,
Jordan
DFS Customer Support
Great service in store
Great service in store, greeted when we arrived. Didn’t feel pressured into buying anything but when needed the staff were very helpful and made us feel at ease.
23 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
the staff member who looked after us…
the staff member who looked after us was very helpful and explained everything we needed to know for our purchase.
He was very clear on the cost and finance details making the whole experience very easy.
23 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Greeted warmly at door by RIDDY (?)…
Greeted warmly at door by RIDDY (?) apologies if not spelt correctly. She was helpful and talked us through the whole process of buying something.
Manager (?) Darren closed the deal.
Nice shop, excellent staff. My wife and would both recommend DFS.
23 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Very good service,well looked after by…
Very good service,well looked after by Andrea.
22 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
They sold us the sofa we liked
22 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
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