The lady who served us was incredibly helpful and definitely knew her stuff. She made our experience smooth and hassle free. We loved that she introduced herself and led us to the sofa we were there t... See more
Company replied
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From the moment we entered the Basildon showroom we felt welcomed. No hard sale no pushy salespeople just an “if you need us just give us a shout”. We found something that we liked (on our own) and c... See more
Company replied
GREAT CUSTOMER HELP GUY DARREN,QUICK TO COME AND OFFER HELP IN OUR LOCAL STORE VISIT,WHICH WAS BASILDON DFS,HE WAS VERY THOROUGH WITH TELLING US EVERYTHING ABOUT OUR CHOSEN SOFA CHOICES AND POSSIBLE E... See more
Company replied
The staff are very professional and went through everything in fine detail. This made the experience very reassuring and we were given plenty of time, and help, to make the right decision.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
7K reviews
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Friendly, knowledgeable and very helpful
Visited today and had a furniture range/style in mind from looking online.. ended up not being right for the location so we were glad we visited the store. Asha was very helpful and explained different options that could work and why. We found the correct layout and another fabric and colour option which we are really pleased with. Thanks very much!
28 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Great shopping experience
Excellent. Asha was really helpful and made the process very easy. I was impressed with how much effort she took to make sure that everything was right for me.
Many thanks.
28 July 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Asha met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Basildon
Good Morning,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
A very pleasant shopping experience
Plenty of choice. Nice spacious store. Very pleasant staff. Not at all pushy, but there when you need assistance.
Would like to give a special shoutout for Danielle who helped us so much in making our final choice. When we came in store to place our order, we made the point of asking to speak to her. Once again, she was so helpful and thorough in taking our order. Nothing was too much trouble for her.
Overall, a very pleasant shopping experience.
27 July 2026
Reply from DFS Furniture - Basildon
Hello Geoff,
We're really grateful you shared this amazing 5* review. We are glad to hear that Danielle helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
A very pleasant experience
We were greeted at the door by a very friendly sales adviser and shown exactly the product on display that we wanted.
It was a pleasant and straight forward purchase with a very helpful sales person
27 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great staff
26 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Danielle was so great
Danielle was so great. She was really patient when we changed our mind and bought completely different chairs to what we were originally looking at. She willing to answer all the questions we had. Brilliant service.
26 July 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Dawn was very informative and helpful…
Dawn was very informative and helpful making our purchase very easy a real asset to your team
26 July 2026
Reply from DFS Furniture - Basildon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very helpful and knowledgeable person…
Very helpful and knowledgeable person who assisted
26 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Dawn was very helpful but was great as…
Dawn was very helpful but was great as she told us where to look for what we wanted. She left us to look and sit for as long as we wanted popping back to see if we needed any help. And a welcome coffee was much appreciated. When we decided Dawn was very informative explaining everything clearly. A lovely pleasant helpful lady.
25 July 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Dawn.
Kind Regards,
Jordan
DFS Customer Support
We are returning customers and today we…
We are returning customers and today we had the pleasure of being welcomed into the store by Joe.
We found that Joe was very professional throughout the buying process, providing all the relevant information we required to make our choice without being pushy.
Great customer service from Joe.
25 July 2026
Reply from DFS Furniture - Basildon
Good Morning,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that Joe gave you all the information you needed and met all of your expectations.
Kind Regards,
Jordan
DFS Customer Support
Pleasant staff not pushy
The guy that dealt with our order was very pleasant, very helpful and make choosing sofa very easy. Very knowledgeable as well
25 July 2026
Reply from DFS Furniture - Basildon
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Asha was so lovely!
Asha was so lovely!
Really quick and easy to sort the sofa out, all options explained well and clearly.
Dog friendly bonus, staffed loved saying hi and made us feel very welcome
24 July 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Asha.
Kind Regards,
Jordan
DFS Customer Support
Very help full.not pushy made us feel…
Very help full.not pushy made us feel welcome and relaxed and gave us a great deal
25 July 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
We were very happy with our experience…
We were very happy with our experience today,the sales person was very helpful and at no time did we feel rushed
Would definitely use dfs again
25 July 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
So lovely and patient
So lovely and patient. Not pushy. Lovely saleswoman who was so kind.
24 July 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The sales rep was very helpful and…
The sales rep was very helpful and explained everything we needed to know
24 July 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very helpful staff
24 July 2026
Reply from DFS Furniture - Basildon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent service.
24 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The lady that served me was amazing
The lady that served me was amazing, she was very helpful, explained everything and showed me different options that I could have in my home. We have a small staircase and small doorways so I believed that only one option was available to me however I had multiple choices and chose a sofa we loved. Thank you.
24 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
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