The lady who served us was incredibly helpful and definitely knew her stuff. She made our experience smooth and hassle free. We loved that she introduced herself and led us to the sofa we were there t... See more
Company replied
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From the moment we entered the Basildon showroom we felt welcomed. No hard sale no pushy salespeople just an “if you need us just give us a shout”. We found something that we liked (on our own) and c... See more
Company replied
GREAT CUSTOMER HELP GUY DARREN,QUICK TO COME AND OFFER HELP IN OUR LOCAL STORE VISIT,WHICH WAS BASILDON DFS,HE WAS VERY THOROUGH WITH TELLING US EVERYTHING ABOUT OUR CHOSEN SOFA CHOICES AND POSSIBLE E... See more
Company replied
The staff are very professional and went through everything in fine detail. This made the experience very reassuring and we were given plenty of time, and help, to make the right decision.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
7K reviews
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We had a warm welcome on stepping into…
We had a warm welcome on stepping into the shop and was left to look around. Abs then asked if we needed help which we did by then. From start to finish he was very knowledgeable, friendly and it helped with the decision to buy from DFS
4 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Shop experience is better than just the website.
Great salesman not pushy let us take time and sent us emails of dimensions of the sofas we were looking at.
25 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
our experience with Abbs was great
our experience with Abbs was great, he could not have been more helpful he was very pleasant and easy to deal with, he listened to what we needed and we took on his recommendations.
3 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
We had a great experience buying our…
We had a great experience buying our new sofa. From perusing the well stocked showroom to chatting the options through with Kelly the saleswoman. We were left confident in our choice and the order was as we requested. Thankyou DFS and Kelly!
1 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Brilliant customer service and a warm…
Brilliant customer service and a warm welcome by all the staff
3 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Basildon
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
It was a very good service lovely…
It was a very good service lovely greeting into the shop by Dawn and very good dealing with my new sofa
2 August 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Dawn.
Kind Regards,
Jordan
DFS Customer Support
Sofa Purchase
Kelly made us feel bery welcome, she answered all our questions and gave us time to think through any of our decisions without any pressure. She was friendly and professional. It was a great experience.
1 August 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Kelly.
Kind Regards,
Jordan
DFS Customer Support
Dawn helped us choosing a sofa!
Dawn helped us choosing a sofa, she was great, supplied us with coffee and hot chocolates while we decided on sofa type and materials.
1 August 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Went really well
1 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Very great and was made rewarding by…
Very great and was made rewarding by the attending staff member, called Andrea, at Basildon DFS
1 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
My wife and I could not fault Joe our…
My wife and I could not fault Joe our salesman , no pressure and no hard sell , very satisfying experience.
25 July 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Very quick visit
Very quick visit - knew what we wanted and was helped straight away with no waiting about - couldnt of been better
29 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great experience
I loved the fact that you aren’t jumped on the minute you walk in . The guy that helped me was a star so helpful
29 July 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Excellent service
The lady in the shop was very helpful, I knew the exact sofa I wanted when I came in the shop but she helped me to build the actual structure required.
27 July 2026
Reply from DFS Furniture - Basildon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Visited basildon store asher served us…
Visited basildon store asher served us ,very helpful with our purchase ,was offered refreshments too ,store very clean and set out lovely
28 July 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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