DESENIO US Reviews 

My experience with this company was straight trash. I ordered a frame, which on the site is advertised as 20 x 28" in order to frame a 1000 piece puzzle I completed. When the parcel arrived, I found out that they used European measurements, and the frame was actually 19 5/8 x 27 1/2". Too small for my desired use. When I tried to return the product, their site says that "They were unable to find an order matching my details", even though I used the correct Order number and email 10 times. Garbage. There was also small visible scratch on the acrylic "glass", so the product arrived damaged. DON'T purchase from them.

Great artwork and so easy to pair with a frame!

I really like the variety and the unique options they have. It was so affordable and arrived quickly. Very happy with the purchases and will be buying from this website again!

The frame looked really cheap for what I paid. Other than this. Everything was good

Great experience with my first order from Desenio. The print and frame are beautiful and came in solid packaging. It arrived three days after placing the order one week before Christmas. The overall experience could not have been better.

It came in 2 different shipments without explanation. I thought part of my order was missing until 3 days later. The 2nd part came in bend because there wasn't enough structure in the envelope.

Took forever to get product. Then customer service took forever

This is the second time I've ordered from Desenio . I appreciate the options to choose from and the quick delivery, but both times I've ordered from Desenio one of my prints has been a little bent in the corner. Never enough to deal with customer service, but enough to be disappointing and question the quality.

Good quality product, as described, and shipped promptly.

I knew what print I was looking for and went right to Desenio to find it - wasn't going to get the frame, but it was so reasonable, I decided it was the best way to go. Love it.

Easy to find the size I was looking for. The shipping was fast and they packed the matting perfectly so there was no damage in shipping.

Nice selection of prints, and my order shipped out quickly.

Placed order on 12/16. It is now 1/7 and I have not received any tracking info. Was very excited for my art but at this point wondering if I should just cancel the order. Super bummed.

Great product selection and the quality is excellent. Wish the delivery was faster, but will definitely order from Desenio again.

Order arrived very fast. I have ordered many prints from desenio and am always happy with them. However this was the first time I ordered a frame. I guess I should have read the description better because I was not impressed. There was no backing, just cheap metal slide things to hold the print in place. And it was acrylic not glass. I could have bought the same thing at Walmart for a lot less. So while I will continue to buy prints I will not buy another frame

I wanted to return items I was unhappy with and all I got were automated messages saying "someone would get back to me"

Exactly as shown and expected! Great quality. Perfect!

The AI image generator, with various style choices, was just amazing. It took a while to get the wording just right, and also to get the image that really felt right -- but I just loved it.

I ordered a custom print and frame. I paid twice in error. I knew a custom print couldn't be refunded. I was scared I was out the money and would get a double order. I immediately emailed Desenio for help, but since Desenio customer service call-in was closed for a week during the holidays, I had little hope the second payment would be canceled in time. They responded the next day that they canceled the second payment and assured me I was getting one order. I have the custom print. It is fabulous. I love buying from Desenio. I love the choices. I will use them for custom photos from here on out.