I had same exact experience Heidi Marcus had. The Customer Service Voicemail is a recording from Columbus Day. When I try to submit Damage Claim errors occur and the form states Order is not recogni... See more
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See what reviewers are saying
Order arrived damaged and cheaply made, frame is worthless. When I attempt to initiate a return the website claims they cannot find my order. Total scam. I have tried to contact customer service duri... See more
Company replied
I’ve ordered several pieces from Desenio, and every experience has been smooth from start to finish. The artwork quality is amazing, the packaging is secure and professional, and the shipping was q... See more
I was so impressed by the quality of this print! Because of its low price (I also got it during a sale), I was worried it wouldn’t have the clarity or quality of photography prints that cost three tim... See more
Company details
Written by the company
When our customers are happy and satisfied, we are happy and satisfied!
Contact info
United States
- (740) 238-4149
- info@desenio.com
- www.desenio.com
3.4
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great Products and Packaging
I was worried about the frames and artwork arriving damaged as I've had so many packages where the items were poorly packed and end up broken, but they got to my apartment in perfect condition! I love how the prints look on my wall.
5 January 2025
Sincerely Fine
I got frames for my photos and was surprised at the care in packaging and shipping. Beautiful product, obviously from proud artists.
5 January 2025
Very impressed
Very impressed. Posters look as nice as my prints. Colors are good. Packaged very well and speedy delivery. Looking at buying more.
2 January 2025
Black Cat Cuteness
This is my absolute favorite artwork. It makes me smile every time I look at it. A great price and super quick delivery. Thank you
2 January 2025
Excellent product.
The product was beautiful, vibrant, with rich color. The frame and fit of the product was perfect. It was packed with great care and the price was very reasonable. I plan on purchasing many more in the future.
4 January 2025
I like the prints
I like the prints. The order was not shipped for a while, and I also had to wait a while for a response from Desenio. That said, once they realized my order had been lost, they shipped it pretty quickly and everything arrived in one piece. There's a little note that tells you to peel off the plastic layer from the frame, but it's not intuitive. Would be useful to make it a little more clear that the layer is super thin and how to peel it.
1 January 2025
Timeliness
Timeliness. Delivery took MUCH longer than promised, and in trying to submit a return for the delayed items, it’s taking MUCH longer than said. Will never use Desenio again.
1 January 2025
Reply from DESENIO US
Hi,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. Our Customer Service team will be in contact with you as soon is possible. We are committed to resolving any issues and ensuring your satisfaction.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
DESENIO
They steal money
Fraud website I have purchased items worth 65$ returned everything but one item worth 11$ and they only refunded me 24$ I am still waiting on the refund for over a month now. Online customer taker forever to respond and instead of addressing the issue they say please be patient. ( you have received the package for over 3 weeks) and their online phone doesn’t work. This company steals money
19 January 2025
Unprompted review
Reply from DESENIO US
Dear Customer,
Thank you for your feedback, and we sincerely apologize for the experience you've had. We take concerns like this very seriously and would like to assist you in resolving this matter.
Unfortunately, we are unable to locate your order with the information provided in your review. Please reach out to our customer service team with your order details, and we will be happy to investigate this further and ensure that any outstanding refunds are processed correctly.
We apologize for any delays and truly appreciate your patience. Our team is working hard to respond to all inquiries as quickly as possible.
\-DESENIO
The art was great and well framed
The art was great and well framed. I received it quickly. The price was very reasonable.
1 January 2025
Ease of order & ease of use…
14 December 2024
I loved my order
I loved my order. DESENIO had a lot of designs to pick from and the order was seamless. It arrived quickly and I had no struggles!
30 December 2024
TERRIBLE
I made an order over three weeks ago, no updates, tried to follow up multiple times, no response. I've tried to get a refund now for my products but I cannot get a hold of ANYONE.
21 January 2025
Unprompted review
Reply from DESENIO US
Hi Samantha,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
DESENIO
Good selection
Good selection. But they were not responsive to their email account and they "couldn't" add messages to their packages. I wanted to send this as a gift so that was disappointing
28 December 2024
Reply from DESENIO US
Dear Customer,
Thank you for your feedback, and we’re glad to hear you enjoyed our selection!
We sincerely apologize for any delay in our response and understand how disappointing it must have been that we couldn't include a message with your order. While we currently do not offer gift messaging as part of our service, we truly appreciate your feedback and will take it into consideration for future improvements.
If you have any further questions or suggestions, please feel free to reach out. We truly value your input and hope to have the opportunity to serve you again.
\-DESENIO
Low quality, wrong size
The print didn't come in the size I need. I therefore, have to find a mat the fits the size of the print. Only I can't, because your stupid print isn't a standard size! The quality is bad. I expected the print to at least be on nice poster paper, but it feels like regular printer paper. And the picture is pixelized. The only reason I don't send it back is because the shipping isn't worth it. I will never buy from your company again.
30 December 2024
Reply from DESENIO US
Hi Emily,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
DESENIO
1st delivery both items were broken
1st delivery both items were broken, frames were coming apart and posters wrinkled under glass. Second delivery of replaced merchandise, we had to fix to get the glass to fit etc.
28 December 2024
Reply from DESENIO US
Hi,
We're sorry to hear your order arrived damaged. While we carefully choose our packaging to ensure safe delivery, occasional damage can still occur during transit. We apologize for any inconvenience this has caused and appreciate your understanding.
Our Customer Service team will contact you soon to resolve this issue. We value your input and are committed to finding a solution that restores your confidence in our products.
Thank you for your patience. We look forward to assisting you and ensuring your satisfaction.
DESENIO
Part of my package was lost in transit…
Part of my package was lost in transit and I still have not received resolution from Desenio. The customer service is extremely slow and when I called, I either was disconnected or recording of" we are not accepting calls today" came on which is unacceptable.
Issue ultimately resolved, which I was happy with but the customer service needs improvements.
1 January 2025
Reply from DESENIO US
Dear Customer,
We sincerely apologize for the delay in resolving this issue and for any frustration caused by our response times. We completely understand how disappointing this experience has been, and we truly regret any inconvenience.
Please know that we have reached out to you directly to provide a resolution, and we are committed to ensuring that your concern is fully addressed as soon as possible.
We appreciate your patience and understanding, and we are here to assist you further if needed.
\-DESENIO
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