I had same exact experience Heidi Marcus had. The Customer Service Voicemail is a recording from Columbus Day. When I try to submit Damage Claim errors occur and the form states Order is not recogni... See more
Company replied
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See what reviewers are saying
Order arrived damaged and cheaply made, frame is worthless. When I attempt to initiate a return the website claims they cannot find my order. Total scam. I have tried to contact customer service duri... See more
Company replied
I’ve ordered several pieces from Desenio, and every experience has been smooth from start to finish. The artwork quality is amazing, the packaging is secure and professional, and the shipping was q... See more
I was so impressed by the quality of this print! Because of its low price (I also got it during a sale), I was worried it wouldn’t have the clarity or quality of photography prints that cost three tim... See more
Company details
Written by the company
When our customers are happy and satisfied, we are happy and satisfied!
Contact info
United States
- (740) 238-4149
- info@desenio.com
- www.desenio.com
3.4
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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wonderful choices
excellent packing, and delivery.
Too many pictures to choose from..love it!
20 January 2025
The prints were beautiful
The prints were beautiful. Coloring used was gorgeous. The prints arrived quickly and in good condition.
24 January 2025
The product (an art poster) arrived in…
The product (an art poster) arrived in good condition, and was exactly as depicted. It's a Valentine's present for my girlfriend, and I bet she'll love it.
22 January 2025
My posters are beautiful and arrived…
My posters are beautiful and arrived quickly. Also great pricing and customer service.
19 January 2025
The pictures looked cheap
The pictures were subpar. They were grainy looking. They were beautiful on the website but in person they looked cheap.
14 January 2025
Reply from DESENIO US
Hi Jen,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
DESENIO
My prints came quickly and I loved them.
16 January 2025
My painting was delivered quickly and…
My painting was delivered quickly and it is so beautiful!!
12 January 2025
Photos and frame were excellent but…
Photos and frame were excellent but delivery was much later than advertised online
11 January 2025
Obsessed
I’ve been eyeing photos for a gallery wall for quite some time and I absolutely love how it turned out! Shipping/Delivery was quick. The frames and prints were all in good condition — easy to assemble and hang up. I wish I could upload a picture!!
8 January 2025
Quality is terrible
10 January 2025
Reply from DESENIO US
Hi Brian,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
DESENIO
I’m waiting for a refund
I’m waiting for a refund , need the address to send back the merchandise. Haven’t heard anything
10 January 2025
Reply from DESENIO US
Dear Customer,
Thank you for your review. We’re sorry to hear that you haven’t received the return details yet, and we completely understand how frustrating this must be.
We have reached out to you directly with the necessary return instructions, including the correct return address. If you haven’t seen our message yet, please check your inbox (and spam folder, just in case).
We truly appreciate your patience and want to ensure this is resolved for you as quickly as possible. If you have any further questions or need any additional assistance, please don’t hesitate to reach out—we’re here to help.
\-DESENIO
Beautiful posters
Beautiful posters, exactly like on the website, fast shipping. Would highly recommend!
10 January 2025
Terrible shipping and customer service
Terrible shipping and customer service. Waiting on my refund.
9 January 2025
Reply from DESENIO US
Dear Customer,
Thank you for your feedback. We sincerely apologize for any frustration caused by the shipping delays and your refund process.
We want to assure you that we are already in contact with you regarding this matter and are working to resolve it as quickly as possible. If you have any further questions or concerns, please don’t hesitate to reach out—we’re here to help.
\- DESENIO
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