I had same exact experience Heidi Marcus had. The Customer Service Voicemail is a recording from Columbus Day. When I try to submit Damage Claim errors occur and the form states Order is not recogni... See more
Company replied
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Order arrived damaged and cheaply made, frame is worthless. When I attempt to initiate a return the website claims they cannot find my order. Total scam. I have tried to contact customer service duri... See more
Company replied
I’ve ordered several pieces from Desenio, and every experience has been smooth from start to finish. The artwork quality is amazing, the packaging is secure and professional, and the shipping was q... See more
I was so impressed by the quality of this print! Because of its low price (I also got it during a sale), I was worried it wouldn’t have the clarity or quality of photography prints that cost three tim... See more
Company details
Written by the company
When our customers are happy and satisfied, we are happy and satisfied!
Contact info
United States
- (740) 238-4149
- info@desenio.com
- www.desenio.com
3.4
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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The print was quality
The print was quality, luv it! Shipping was great & packaged well! I will buy from you again!!!
2 February 2025
Reply from DESENIO US
Hi Denise,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
DESENIO
Bad experience.
The art i received was completely washed out and then it took me 3 weeks and many, contacts to get a refund. I wish i could say better but it was an awful experience.
2 February 2025
Reply from DESENIO US
Hi Lestlie,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
DESENIO
Sent the wrong size and didn’t offer to…
Sent the wrong size and didn’t offer to make it right. I won’t order from them again.
25 January 2025
Reply from DESENIO US
Hi Brenda,
We are really sorry to hear that the poster didn't meet your expectations. Unfortunately, we are unable to consider this as a claim as it is clearly stated that the prints include a white border in the product description on the website, and this is also reflected in the pictures of the poster. We try to advertise our sizes as accurately as possible, due to this we have chosen to show the full measurement for the poster, which would correspond to the frame size.
You are welcome to return your prints to us. If so, please register your return with us.
DESENIO
Excellent service and products
Excellent service and products. Shipping very fast too!
27 January 2025
TERRIBLE Customer Service
I tried to cancel an order within 10 minutes of placing it. I finally got a response from them after days, in which they told me they could not cancel because it was shipped immediately. I was instructed to return the item upon receipt. When I submitted my return claim, I was charged a high shipping return fee. I reached out to explain that I tried to cancel immediately and they informed me that the fees are due to my order being custom made and the production required to make it (note, its a basic canvas). They went from "cannot cancel because it ships immediately to high costs because custom order." It doesn't make sense. Every time I try to contact them I do not get a response for days upon days.
27 January 2025
Reply from DESENIO US
Hi Timothy,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.
We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.
If you have any further details or if there’s anything we can do to rectify the situation, please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns.
Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.
DESENIO
Great quality
I love the frames! They transformed my daughters bedroom and they look very high end. I love the cute pictures and the soft colors. I would definitely purchase more walll art from Desenio in the future!
23 January 2025
Still waiting for my order
How can you send me a survey when I'm still waiting for my order? You guys took my money on 2/11 and I still don't have anything.
My first order with you guys was also unsatisfactory but decided to give you guys a second chance based on reviews I've read. Somehow I'm receiving bad customer service again...
10 January 2025
Reply from DESENIO US
Hi Sandra,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. If you have any further concerns or need assistance, please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
DESENIO
The prints are very pretty and the colors exactly what I hoped for!
The prints are very pretty and look just like the pics online. The problem is ran into is i was buying for a mat and frame that I already have. No where on the website did it say what size the white border was, or better yet, the finished size of the actual image. The prints did not fit the mat opening without showing the white printed border, so I had new mats cut to fit, which worked great but added double the expense. Overall, I'm very pleased with results.
27 January 2025
Great gift
I purchased 2 pictures for my granddaughters walls in her new room. Jellyfish on one and an octopus on the other. The colors are absolutely beautiful and she just loves them.
25 January 2025
Love it
Love it! It came quickly and was not damaged. Would order again from this company.
26 January 2025
I initially ordered the wrong size…
I initially ordered the wrong size poster and immediately notified the company. They canceled my order and refunded my money immediately.
24 January 2025
Great Quality and Options!!
I like the number of options for frame colors or canvas. Everything arrived in great condition. All I had to do was pop the art piece in. Out of all the art print sites this one is the best. So easy!
26 January 2025
Easy shopping
Easy shopping, arrived as expected, pictures/posters were easy to put in the frames, look wonderful on the wall. What more could you expect! Oh, and good pricing.
25 January 2025
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