I had same exact experience Heidi Marcus had. The Customer Service Voicemail is a recording from Columbus Day. When I try to submit Damage Claim errors occur and the form states Order is not recogni... See more
Company replied
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Order arrived damaged and cheaply made, frame is worthless. When I attempt to initiate a return the website claims they cannot find my order. Total scam. I have tried to contact customer service duri... See more
Company replied
I’ve ordered several pieces from Desenio, and every experience has been smooth from start to finish. The artwork quality is amazing, the packaging is secure and professional, and the shipping was q... See more
I was so impressed by the quality of this print! Because of its low price (I also got it during a sale), I was worried it wouldn’t have the clarity or quality of photography prints that cost three tim... See more
Company details
Written by the company
When our customers are happy and satisfied, we are happy and satisfied!
Contact info
United States
- (740) 238-4149
- info@desenio.com
- www.desenio.com
3.4
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Bad quality print. Very dull color. Wrinkles.
Bad quality print. The colors are too dull. The picture wrinkles inside the frame they sent so it looks bad overall. I tried to fix it but it doesn't work. Looks bad and cheap.
29 November 2024
Reply from DESENIO US
Hi Ayush,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
DESENIO
Beautiful print
Beautiful print! I love the super large size. Perfect for an accent wall. It did take longer than usual to receive my print. Worth the wait.
6 December 2024
I was expecting a print size to cover…
I was expecting the print to cover the entire size and area I selected but there was a large border included as part of the print size which made the image smaller.
8 December 2024
Reply from DESENIO US
Hi Ana,
We’re genuinely sorry to hear that you are not satisfied with the prints you ordered. Your feedback is vital to us, and we appreciate you taking the time to share your thoughts.
We strive to provide accurate product descriptions and clearly showcase the printed white border in our images, but we understand that expectations can sometimes differ from reality.
If you have any specific concerns or if there's anything we can do to improve your experience, please reach out to our Customer Service team. We are dedicated to resolving any issues and ensuring your satisfaction with your purchase.
Thank you for your understanding, and we hope to serve you better in the future.
\-DESENIO
Placed order and then it was canceled a…
Placed order and then it was canceled a couple days later because the item was unavailable.
6 December 2024
Reply from DESENIO US
Hello Christie,
Thank you for sharing your feedback.
We are truly sorry to hear about your experience with your recent order. We understand how disappointing it can be to place an order and later find out that the item is unavailable.
Occasionally, due to high demand, items may sell out faster than anticipated. We strive to keep our stock information as accurate as possible, and we’re continuously working on improving this process to prevent such situations in the future.
If you should need any further assistance, or have any questions, please feel free to reach out to our customer service and they'll be happy to help you.
Thank you for your understanding, and we hope to have the chance to provide you with a better experience next time.
\-DESENIO
Sent the wrong print
Sent the wrong print. Please send me the Monet - Étretat- The Beach and the Falaise d'Amont Print
30 November 2024
Reply from DESENIO US
Dear Customer,
We sincerely apologize for the inconvenience caused by receiving the wrong products. We understand how disappointing it is not to get what you ordered, especially when you were looking forward to it.
We take pride in our attention to detail and the quality of our service, so we are committed to resolving this issue quickly and ensuring you receive the correct items.
Our Customer Service team has contacted you to provide the best solution possible. Thank you for your understanding and patience; your satisfaction is our top priority, and your feedback helps us improve.
\-DESENIO
Easy to order / great quality
Product was so easy to order. They made all options simple to select. The end product was perfect!
3 December 2024
I love my piece of art!
I love my piece of art! The quality was better than expected and the shipping timeline was clear.
3 December 2024
Great customer service beautiful art
Great customer service beautiful art, highly recommended!
3 December 2024
Awesome quality prints!!!
The ordering process was super smooth, and so was the delivery. The prints that I ordered were very nice and printed on good quality paper. Would definitely order more prints from Desenio!!!
1 December 2024
They send posters with the wrong size
They send posters with the wrong size - I sent multiple emails with photos, and they are refusing to refund them. What a total pain. I don’t want to pay for shipping to return your defective item.
1 December 2024
Reply from DESENIO US
Hello Violette,
Thank you for your feedback, and we’re truly sorry to hear that you’ve had a less-than-smooth experience with us. Providing high-quality service and ensuring customer satisfaction is extremely important to us, and we regret that we fell short this time.
As mentioned previously, you are welcome to return the posters if they do not meet your expectations. If you need any further assistance with this process, we’re here to help.
We’re delighted to have you as a customer and hope to regain your trust in future orders. Thank you again for your patience and understanding as we work to resolve this matter.
\-DESENIO
:,( Still don't have my package
:,( My package was already late. I inquired by email. Customer service gave me the wrong tracking for a late package that arrived in a completely different city. 23 days after I ordered, I am told my package is lost, and he automatically refunded it instead of priority shipping me a replacement immediately. Desenio, I want to love you, but...... really??
UPDATE on how Desenio is "making it right" as their reply states below: I paid for a Black Friday sale price for a canvas, and Edward from CS has offered to let me purchase again at the regular price without any expedited shipping.
30 November 2024
Reply from DESENIO US
Hi Diana,
Thank you for your feedback. We’re truly sorry to hear about your experience and the inconvenience caused by the delays and miscommunication regarding your package.
Our Customer Service team has already been in contact with you to resolve the issue, and we’re committed to making this right. Please don’t hesitate to reach out if there’s anything else we can assist you with. Thank you for your patience and understanding as we work to improve our processes and ensure a better experience in the future.
\-DESENIO
Reply from DESENIO US
Hi Kris,
We’re truly sorry to hear that your recent order did not meet your expectations. We take great pride in offering high-quality products that showcase premium craftsmanship and materials.
Our frames are crafted with precision using responsibly sourced, FSC® certified wood and metal, paired with lightweight, shatterproof acrylic glass to ensure durability and clarity for your artwork. Similarly, our prints are produced on 200g/m² uncoated, age-resistant paper, providing a premium matte surface that prevents glare and enhances the refined appearance of the artwork.
If you believe your frame or print has a defect, our Customer Service team is here to assist you. Please reach out to us via the contact page on our website, and we’ll work with you to resolve the issue promptly. Your satisfaction is our priority, and we’re committed to ensuring you are delighted with your purchase.
Thank you for bringing this to our attention. We appreciate your feedback and look forward to assisting you further.
\-DESENIO
Reply from DESENIO US
Dear Customer,
Thank you for sharing your experience on Trustpilot. We truly value your feedback and are sorry to hear that your experience didn’t meet your expectations. Providing a smooth and satisfying shopping journey is our priority, and we regret not meeting that standard in this instance.
Your input is incredibly important to us, and we will carefully review your comments to address the issues raised. Rest assured, our team is committed to making the necessary improvements to enhance our services.
If you have any additional details or if there’s anything further we can do to assist, please don’t hesitate to contact our Customer Service team. We would greatly appreciate the chance to make things right for you.
Thank you again for your feedback. We hope to regain your trust and provide you with a much better experience in the future.
\-DESENIO
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