Denelli Italia Reviews 

694
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the furniture and the stylish, comfortable designs available for every room. People also highlight the incredibly helpful and knowledgeable staff who provide professional guidance, attentive service, and expert advice during the selection process. However, some people mentioned that delivery times could occasionally be quite slow or involved a lengthy wait. Consumers noted that receiving their custom furniture pieces sometimes required extra patience due to extended waiting periods before arrival. Reviewers noted that delivery from suppliers was occasionally very slow or experienced slight delays.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing the furniture as beautifully made,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with the craftsmanship and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Service

Clients share positive opinions on service, highlighting helpful staff and professional delivery. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding service from this Company. We received our tables and they are great quality. Excellent service from ordering right through to checking delivery to them being delivered. The delivery dr... See more

Company replied

Rated 5 out of 5 stars

Met by Vishal when we arrived at showroom. Very friendly and knowledgeable. Took time explaining various options and finally sorted out a great price once we decided on what we wanted. Highly recommen... See more

Company replied

Rated 5 out of 5 stars

I was unaware of certain things therefore had queries - the owner was kind enough to patiently tell me about various options. He seems very passionate about what he does and excels in this area as he... See more

Company replied

Rated 5 out of 5 stars

Superb service. Denelli has shown professionalism throughout our journey: helpful in answering our queries prior to placing the order, updating us regularly on the state of the order and providing us... See more

Company replied


Company details

  1. Furniture Store
  2. Sofa Store

Written by the company

For over 20 years, Denelli Italia has been helping customers create beautiful homes with premium furniture that combines exceptional craftsmanship, timeless design, and lasting comfort. We specialise in Italian-inspired sofas, dining furniture, bedroom furniture, and contemporary home furnishings, working with trusted European manufacturers who share our commitment to quality. Our collections feature luxurious Italian leathers, premium fabrics, solid hardwood frames, and carefully selected materials designed to provide years of enjoyment. Many of our furniture pieces are made to order, giving customers the freedom to choose from an extensive selection of colours, materials, and finishes to create furniture that perfectly suits their home and lifestyle. Our experienced team is passionate about delivering outstanding customer service from the moment you begin your search through to delivery and aftercare. We pride ourselves on offering honest advice, expert product knowledge, and a personal service that has earned the trust of thousands of customers over the past two decades. Thank you for choosing Denelli Italia. Every review helps us continue improving our service and gives future customers confidence when investing in quality furniture for their home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

694 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(694)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We came to buy a sofa Vishal helps

We came to buy a sofa Vishal helps , he was very knowledgeable and professional and the sofas are good quality, we bought one after weeks of searching

4 April 2026
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you for the lovely review!

We're delighted to hear that Vishal was able to help you find the right sofa after several weeks of searching. It's great to know you found him knowledgeable and professional, and that you were impressed with the quality of our sofas.

We'll be sure to pass your kind comments on to Vishal. Thank you for choosing Denelli Italia, and we hope you enjoy your new sofa for many years to come.

Denelli Italia

Rated 5 out of 5 stars

Luxury Sofas, Exceptional Service

I recently purchased a set of sofas from Denelli Italia, and I genuinely couldn’t be happier with the entire experience.

First and foremost, the quality is exceptional. The calf leather is absolutely stunning — soft, rich, and clearly premium. You can feel the craftsmanship the moment you sit down. In all honesty, the collection here is on another level compared to places like DFS or Sofology. The designs are far more refined, and the overall finish just feels more luxurious and thoughtfully made.

One thing that really stood out was the service. Vishal was brilliant throughout — once the order was placed, he kept me updated at every stage without me having to chase. That level of communication is rare these days and made the whole process completely stress-free.

Also worth mentioning — the showroom is huge and definitely worth visiting. The photos online simply don’t do the sofas justice. Seeing them in person makes a massive difference. The team were extremely courteous, patient, and happy to walk me through different options without any pressure.

From start to finish, this felt like a premium experience — not just in the product, but in the service as well. If you’re considering new sofas and want something that genuinely stands out in quality and design, I would highly recommend Denelli Italia.

2 April 2026
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you for the kind review. Hope to see you again.

Rated 5 out of 5 stars

We ordered 3 sofas with Denelli 8 years…

We ordered 3 sofas with Denelli 8 years ago and went back today to replace one of them. Steve was really helpful in helping us decide the configuration and style. Would recommend for any looking for a modern, comfortable sofa which is custom made.

14 March 2026
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Ordered bedroom furniture from…

Ordered bedroom furniture from Denelli.co.uk. Web site was very user friendly and easy to navigate. Order process was very straightforward and payment was simple. We had great communication and kept up to date on our order as it was being ordered straight from Italy. I would highly recommend Denelli Italia.

7 November 2025
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

End to End 5star Service

The choice of furniture was quite wide in range. The quality of the product was very high. My wife and I spent several months and visited a large number of retailers, both specialist and mainstream before choosing Denelli.
Vish ensured the measurements of the room would accept the furniture we chose before agreeing to proceed, giving us great confidence.
Following our decision to order, we were given a realistic delivery date that didn't change. The delivery itself was well managed by staff who knew their product and gave clear and accurate advice on its use.
From selection to delivery we were treated with respect, understanding and engagement.

9 February 2026
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Great showroom in MK

Great showroom in MK. Bought two Haven Sofas one with recliner. Arrived ahead of schedule, unpacked and assembled professionally. Good quality items. Well worth a visit to showroom.

28 February 2025
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Denelli Italian is absolutely perfect…

Denelli Italian is absolutely perfect in every way! The furniture is stunning, elegant, and truly amazing. The craftsmanship is outstanding, and every piece feels luxurious and beautifully designed. You can instantly see the quality and attention to detail, which makes the furniture stand out and transform any room into something special.

Big thanks for vejay , he was the right man to take care of the detailed furniture order

I’m beyond impressed with how stylish and comfortable everything is. The designs are modern yet timeless, and the overall experience exceeded my expectations. If you’re looking for high-quality, beautiful Italian furniture, this is definitely the place to go. Highly recommended

27 February 2026
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review!

We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Highly professional service with a personal touch

Denelli Italia stock beautiful modern furniture and they are extremely knowledgable and professional in the way they deal with their loyal customers. Whilst they have an impressive showroom they are always happy to help source items that they may not have in stock at that time and it's also always worth checking their amazing clearance bargains too. We wouldn't go anywhere else!

27 February 2026
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Excellent service all round 👍

Excellent service all round 👍
From ordering by phone, to updates and delivery 😊
Thank you 👍

27 February 2026
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

The products look great and the…

The products look great and the delivery guys were very professional and efficient . Highly recommend this company

25 February 2026
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Great products and better service

We ordered a large quantity of furniture for our new home. Vish was superb from start to finish, giving us great advice while choosing, ordering at the right time, warehousing and delivering a couple of days before we moved in. The delivery went smoothly and with great care.
Highly recommended.

24 February 2026
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Still as new, 5 years later

We bought a beautiful, velvet sofa, in 2021, during covid. We ordered it online and were a bit worried that we hadn't trawled round loads of shops and sat on loads of sofas before choosing. It has been the best sofa we have ever bought! Still looks new and so very comfortable. Would definitely order again :)

15 February 2026
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Good display of furniture in the…

Good display of furniture in the showroom,
welcoming and knowledgeable

12 January 2026
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Great service

I ordered my sofa today and Steve was my sales rep. He was attentive, patient and polite. He ensured that:

1. Firstly we were aligned on the sofa by sharing the image
2. Ensured i had the right configuration (which was key) by me sharing the location where the sofa would be placed and Steve sharing the layout before confirming the booking.

Overall I had a great experience with Steve and I can't wait for my sofa 😀

12 January 2026
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Good customer service, really helpful

Steve and Ash were both really helpful in sending sample fabric, answering queries etc. the good customer service resulted in me placing the order with Dantelli Italia for our sofa, as opposed to a more local company.

7 January 2026
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Exceptional Company

Excellent showroom, informative & very helpful staff
Delivery on time and pleasant,helpful and efficient delivery staff.
Overall a very happy experience
Will buy again and would most certainly recommend

7 January 2026
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Amizing quality if you want that’s…

Amizing quality if you want that’s really for you !!!
Delivery and fitters servise is very professional
I am realy recommended

5 January 2026
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Very pleased with service and sofa quality.

Sales assistance from Steve was very helpful and allowed us to customize a standard sofa and squeeze the order into the last delivery before Christmas. We are very pleased with the sofa on delivery which looks great and is very comfortable with a good quality fabric. On the strength of this we have ordered another identical sofa!

18 December 2025
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look