Debt Recovery Plus Reviews 

2,127
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 425 reviews, most reviewers had an average experience overall. Customers frequently highlight the positive interactions they have with staff members, finding agents to be professional, empathetic, and understanding when dealing with their situations. Reviewers often felt listened to and appreciated the helpfulness in resolving their issues, sometimes leading to reduced charges or cancelled fines. This personal approach made stressful situations much easier for consumers. However, some customers also noted significant issues with the payment process, including difficulties disputing charges or feeling pressured to pay inflated amounts. Many people experienced poor communication, such as being hung up on during calls, having emails ignored, or not receiving promised callbacks. A few reviewers also found customer service to be dismissive or unhelpful, sometimes requiring multiple attempts to get their concerns addressed.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising their professionalism, helpfulness, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing frustration due to... See more

Payment

Clients share negative opinions on payment, with many reviewers reporting difficulties in paying the original... See more

Customer communications

Customers had negative experiences with contact, frequently reporting issues such as unacknowledged basic... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising quick responses and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

hello - I was quite stressed receiving a fine/penalty letter BUT having communicated with Graeme N and outlined what my concerns were.. he listened and explained what I was to do and forward any relev... See more

Rated 4 out of 5 stars

Monica was very pleasant to talk to. Debt Recovery Plus didn't do anything wrong but also didn't/couldn't help me get it cancelled. They was instructed by a terrible car parking company to collect a... See more

Rated 5 out of 5 stars

I was fortunate to have AJ as the person helping me on the other end of the phone. Whilst he works for a debt recovery company, he was the most humble, empathetic and helpful person. He helped t... See more

Rated 5 out of 5 stars

Well. A kind, human and understanding phonecall with a Debt Recovery agent was not on my bingo card this week but that's exactly what I got! I called to get some extra time to appeal a fine with the (... See more

Company replied


Company details

Written by the company

Debt Recovery Plus is a leading provider of debt resolution services to the private parking sector, delivering exceptional service and excellent results for all our clients. We provide end-to-end solution spanning the full debt life-cycle: from pre-debt appeals through to debt resolution, including legal and litigation. We are proud members of the British Parking Association (BPA) and the International Parking Community (IPC).


Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 52% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(2,127)

408 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

mike was very helpful with this problem…

mike was very helpful with this problem premier park was the issue has I had already sent this images over to them

15 May 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi ,

Thank you for taking the time to leave a positive review. I will pass your kind words on to Mike’s manager.

Thanks
DRP

Rated 5 out of 5 stars

Very Good

The person I spoke to, Mike Gison, was very polite and informative. The matter was concluded very efficiently.

15 May 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi ,

Thank you for taking the time to leave a positive review. I will pass your kind words on to Mike’s manager.

Thanks
DRP

Rated 5 out of 5 stars

Good resolution to an initial problem and thanks

After I was initially surprised and not very happy to receive a call from debt recovery for a parking ticket, the contact I spoke to Mike was really helpful and got this all rectfiied for me. Good communication throughout and helpful (something I would never have expected in that situation). In fact I volunatrily wanted to write this review as a way thanks to Mike for his help in resolving the issue.

Jack

14 May 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi,

Thank you for taking the time to leave a positive review. I will pass your kind words on to Mike’s manager.

Thanks
DRP

Rated 5 out of 5 stars

Mike handled my situation very well…

Mike handled my situation very well answered all my questions promptly. 10/10 service fast and understandable thank you very much. Highly recommend

14 May 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi,

Thank you for taking the time to leave a positive review. I will pass your kind words on to Mike’s manager.

Thanks
DRP

Rated 5 out of 5 stars

The call was answered quickly

The call was answered quickly. The representative I spoke with, Monica Manuel, was knowledgeable and helpful. She was able to investigate my enquiry without delay and followed up with confirmation by email. I’m pleased with the service I received.

14 May 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi,

Thank you for taking the time to leave a positive review. I will pass your kind words on to Monica’s manager.

Thanks
DRP

Rated 5 out of 5 stars

Mark Was so helpful

Mark Was so helpful! Thanks Mark

13 May 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi,

Thank you for taking the time to leave a positive review. I will pass your kind words on to Mark’s manager.

Thanks
DRP

Rated 5 out of 5 stars

Kind and understanding of my situation

Kind and understanding of my situation. Tyler offered a sensible solution to my situation and it was helpful in a calm way without me having to get upset

13 May 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi ,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Tyler’s manager.

Thanks
DRP

Rated 1 out of 5 stars

The worst people i had ti deal with…

The worst people i had ti deal with them anyway i had to pay them £380 over £30 fine anyway i talk with very well known lawyers he advise me not pay them he told me let increase as much as the they want they never aload to send bailiff to your home even wouldnt effect on your credit just once you recive fine from them call them and give them false address and just ignore it and if they send letters to your home not open just say its nit live here return i hope my advice help some of drom stop dealing with shark theif

12 May 2026
Unprompted review
Rated 5 out of 5 stars

PCN was issued

PCN was issued , called customer service, Spoke to Monica, query resolved within a day.

Very helpful!

Thank you Monica !

12 May 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Monica’s manager.

Thanks
DRP

Rated 1 out of 5 stars

Absolute diabolical company trying to…

Absolute diabolical company trying to fine me for parking in a car park of a pub when I was cleaning the windows. Trying to say I ignored signage there was none there is now and telling me I ignored previous fine which I didn't get so now I cant appeal it. Absolute shysters I will see my day in court before I give them a single penny.

7 May 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi,
I am sorry to hear of your experience. I have sent you an information request via Trustpilot so we can assist you further.

Thanks
DRP

Rated 5 out of 5 stars

OLAT QUADRI WAS MORE THAN HELPFUL AND…

OLAT QUADRI WAS MORE THAN HELPFUL AND RESOLVED MY ISSUE VERY EFFICENTLY

12 May 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Olat’s manager.

Thanks
DRP

Rated 5 out of 5 stars

The phone answered really quickly and…

The phone answered really quickly and straight away I was talking to a human! Tyler was very empathetic and efficient.

11 May 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi ,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Tyler’s manager.

Thanks
DRP

Rated 5 out of 5 stars

Thanks to Karen Maddock , She is a star ⭐

Thanks to Karen Maddock as she understood my enquiry straight away and was able to help me reach a conclusion. Wonderful speech and a beautiful helping attitude , thanks once again highly appreciated.

11 May 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi ,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Karen’s manager.

Thanks
DRP

Rated 5 out of 5 stars

Tyler was really understanding

Tyler was really understanding, ive just come out of hospital from having a baby.

8 May 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi ,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Tyler’s manager.

Thanks
DRP

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