Debenhams Reviews 

This despicable company got my children to take out some insurance scam on the tent they ordered yet still didn't send it or refund their money, ruining their holiday. Simple criminals.

I paid 52.71 euro for my order and having had to return my order I am only getting back 36.51 . SO NEVER AGAIN!

I was assisted by Kai, to help with a situation of a wrong email address used for my order. All was sorted out promptly and felt secure my order was being processed. Many thanks.

I am extremely disappointed with the service I have received from Debenhams. Across two separate orders, I have spent over £800, yet the experience has been one of the worst I have had with an online retailer.

I received a notification that my washing machine was out for delivery and was advised that if nobody was home, the delivery would be rearranged. I was not at home at any point that day.
When I checked the tracking, it falsely stated that the washing machine had been delivered and signed for by me. This is completely untrue, as I was not there to receive or sign for the item. A friend later visited my property and found the washing machine simply dumped on my doorstep, completely unsecured and left exposed to theft or damage.
I immediately contacted Debenhams to raise a complaint and was assured that someone would get back to me. Despite repeatedly chasing for updates, I received no meaningful response.

The issues continued with my second order. Half of my bed has not been delivered, and the tracking link provided does not work, leaving me with no way of knowing where the missing item is.
Although all three expected sofa packages have arrived, essential components needed to assemble it are missing. As a result, the sofa is completely unusable. I reported these issues to customer service but, once again, received no meaningful response.

Overall I have experienced:
False delivery information stating I signed for an item that I never received in person.
A washing machine being left unsecured outside my property.
Missing parts preventing assembly of my sofa.
An incomplete bed delivery.
Broken tracking information.
A complete lack of effective communication from customer service.

Because the required parts and deliveries have not been provided, I currently cannot assemble either my sofa or my bed. I am literally having to sleep on the floor while waiting for Debenhams to resolve issues that should never have occurred.

I have also escalated the matter through Resolver UK. However, the only response so far has been that I need to wait for further updates. That is simply not an acceptable solution when I have no usable bed or sofa in my home.

After spending over £800, I expected a far higher standard of service. Instead, I have been left without essential furniture, forced to chase for updates, and met with poor communication throughout. Based on this experience, I will not be ordering from Debenhams again and cannot recommend them to anyone considering a purchase.

If there was an option for no stars that is what I would chose!
Mid July I ordered a sail for the garden, it was too big, I went online and it says contact third party selling this.
Over a 8 day period I emailed the company Berkfield Home 7 times to return this unopened package.
I contacted Debenhams to intervene on my behalf and all they have done is fob me off with emails asking for information on the complaint I had already made! 3weeks and counting still no forward!
If Debenhams are going to allow 3rd part sellers to advertise on there website they need to take responsibility!
I refuse to let this go! Shame on Debenhams!

Great item, bargain price, good delivery time

No show delivery after 7 days ! and can not get any information on when it may get here or if it’s still waiting to be delivered by Danielle at Evri !!
Will not rush to order through Debenhams again.

I ordered a XXL and the t shirt is a small ive no idea how to send it back on the packet it say xxl but the shirt says small it literally tiny.

A great experience so reliable and efficient

Product turned up on time and the assembly instruction where clear.

I know this was a 3rd party item, but the customer service was dreadful. I tried to cancel the order within 24 hours. No reply until 2 days later to say item was in transit, that they would attempt to cancel and to refuse delivery if they couldn't. Instead of cancelled, it was expedited and was 4 days early. Evri never knocked/rang the bell, just dumped it in my porch. I had no chance to refuse delivery

My wife ordered a suit and of course paid for next day delivery! Then it became apparent that Evri was the courier! Email received at 5pm after staying in to say nope no delivery today from Evri! Emailed Debenhams and Mr AI wanted the order number……it was in the subject line! So put it in the body of the email….nope not good enough. Request an escalation…..nope wanted the order number…..sent it again…..nope! By this time we’re both pissed off! Then randomly received an email to say manual intervention required as customer irate! Really! So Debenhams if you pay peanuts you get monkeys and believe me Evri are doing your reputation no good whatsoever! Whoever allowed BooHoo to take you over must have received a big fat brown envelope! Do not buy from this company!

I’m giving 1 star from overall experience. Ordering and delivery of said item was as expected so not fault there. The after service was horrendous. Took ages to get a returns label after repeated emails to Debenhams and the company item came from. Then once item had been sent back, I gave 2 days from when they received item,to see if I got my refund, but no, I then had to email almost daily to get a refund. Which took nearly two weeks.
So the one star is for after service
The item was not as described either! Hence wanted to return.

Quick delivery, very polite and friendly driver, great packaging, and absolutely love the outdoor corner sofa set

I ordered a new draining rack and found just what I wanted and at a reduced price too which was excellent. It arrived as promised and was sensibly packaged. I'm really happy with the rack, it looks great and does what it should!

Very happy with my purchase and I found everything I needed easily.

It was easy to find what am looking for
Easy payment method. However, registration is still complicated

Ease of buying. Good prices. Speedy delivery.