Bought a bedframe from Debenhams and on delivery it turns out the bed is from vidaXL, a company we've previously had issues with lots of missing items. Luckily bedframe was complete but we wouldn't... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering and delivery was straighr forward but i had to return my purchases due to poor quality fabric and not fitting well. Just waiting now for my refund which will hopefully be soon
I would give 5 stars if it weren't for the lack of delivery options. It would be nice to be able to have the option to collect the parcel from a locker or post office. The driver had to try 3 times t... See more
Item was dispatched super quickly. Shame they use Evri as they're pretty terrible, they ended up delivering a day late and leaving the parcel outside my neighbour's house! However Debenhams were great... See more
Company details
- Department Store
- Appliance Store
- Clothing Store
- Cosmetics Store
- Decoration and Interior Design Store
- Jewelry Store
Written by the company
Welcome to Debenhams.com – your new favourite online shopping destination where you’ll find the latest fashion and accessories for women, men and kids, plus bestselling makeup, fragrances and hair products from the biggest brands in beauty, and design-led homeware to liven up your living space. Shop online at Debenhams.com. Fashion. Beauty. Home. Delivered to your door.
Contact info
United Kingdom
- www.debenhams.com
3.0
Average
65K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
delivery was fine but fastening strap across too short…
delivery was fine but the strap across the foot is not long enough. my feet are quite broad so I cannot fasten these sandals and will have to return them.
3 August 2026
Easy to use website
Easy to use website, plenty of items to see. We no longer have a Debenhams in Thanet and the only way to access the wide range of clothing is online.
28 July 2026
Lovely gazebo at a great price
Lovely gazebo at a great price, and a good fast delivery. Shame I couldn’t buy the extra warranty on the app. But managed to do it online.
The whole online process is very clunky.
30 July 2026
I love the perfume bot not last long…
I love the perfume bot not last long ,the delivery wos excelent .
21 July 2026
Money taken out of my bank account…
Money taken out of my bank account twice for same item now I have to try and get to my bank when I’m back home from work on Friday to try and sort this out with no phone conversation and so called talking in text no resolution to try and get my double payment
27 July 2026
Great service.
I have received a few parcels from Debenhams.Brilliant service and delivery.
4 August 2026
Great bookcase
Excellent service, fast delivery
Bookcase was well made
Excellent for space saving
100% recommend
4 August 2026
Wide selection for good choices
Wide selection for good choices. Reasonably priced and good offers.
22 July 2026
My order arrived promptly
My order arrived promptly. Got exactly what I ordered.
Size good
16 July 2026
Easy to order from.
28 July 2026
Having trouble returning item cant get…
Having trouble returning item cant get a contact number to speak to anyone so frustrating
3 August 2026
Not even worthy of one star
If I could give this company less than 1 star I would. I bought an item and they sent the wrong size. Trying to send it back is impossible, they just keep sending me round in circles and now I am doing a chargeback on my card. I will never buy from here again. And have since realised that they are now owned by Boohoo which says it all.
3 August 2026
Unprompted review
Some one got into mdont trust the account security y account and used…
Some one got into my account and used my card
26 July 2026
My coffee table arrived two days after…
My coffee table arrived two days after I ordered it and was well protected by the packaging.I have'nt assembled it yet because I have had a bad attack of hayfever but will post a review when I do so.I have been looking at this lift top table for a while but was too stingy to buy it until I saw that it was reduced from £187 to £87,brilliant.
27 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.