Bought a bedframe from Debenhams and on delivery it turns out the bed is from vidaXL, a company we've previously had issues with lots of missing items. Luckily bedframe was complete but we wouldn't... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordering and delivery was straighr forward but i had to return my purchases due to poor quality fabric and not fitting well. Just waiting now for my refund which will hopefully be soon
Company replied
I would give 5 stars if it weren't for the lack of delivery options. It would be nice to be able to have the option to collect the parcel from a locker or post office. The driver had to try 3 times t... See more
Company replied
Item was dispatched super quickly. Shame they use Evri as they're pretty terrible, they ended up delivering a day late and leaving the parcel outside my neighbour's house! However Debenhams were great... See more
Company details
- Department Store
- Appliance Store
- Clothing Store
- Cosmetics Store
- Decoration and Interior Design Store
- Jewelry Store
Written by the company
Welcome to Debenhams.com – your new favourite online shopping destination where you’ll find the latest fashion and accessories for women, men and kids, plus bestselling makeup, fragrances and hair products from the biggest brands in beauty, and design-led homeware to liven up your living space. Shop online at Debenhams.com. Fashion. Beauty. Home. Delivered to your door.
Contact info
United Kingdom
- www.debenhams.com
3.0
Average
66K reviews
Asks customers to review
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Good item half the price of everywhere…
Good item half the price of everywhere else. Delivery and everything else was fine.
1 August 2026
Unprompted review
I cannot log into nor create an account…
I cannot log into nor create an account keep saying some crap
7 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amazing costumer service with Kai
Amazing costumer service with Kai. Answered all my query. Thank you.
5 August 2026
Unprompted review
Reply from Debenhams
Hello AJ
Thank you so much for taking the time to leave a review regarding your recent experience with our brand, we appreciate all feedback to help improve our service.
I'm so glad to hear Kai was prompt and amazing when resolving your query and left this a 5 star experience!
We can't wait to see you shopping with us again soon! Have a great rest of your week.
Abdullah
Beware before buying. Incompetent customer service. Fraudulent business.
Incompetent customer service. Shambolic delivery service with items being lost in transit. Chasing delivery service refund for last two month since Jun 2nd. Customer service cannot even do basic maths that a refund request raised within 3 days of 30-May is within the 14 day cooling off period and consumer rights under DST. Beware and not be fooled by the low shein like prices. This digital dont-care-about-customer business is worst and shame to the logo of the reputable high street brand from the past
5 August 2026
Unprompted review
Item ordered on July 26th still waiting…
Item ordered on July 26th still waiting not impressed
26 July 2026
I ordered a pair of shoes online and…
I ordered a pair of shoes online and they were delivered in the time frame I expected. The service was at the level I expected. What surprised me is that 9 months layer I am still receiving emails asking me to review that purchase. I suppose they are persistent if nothing else.
13 November 2025
Unprompted review
Raised and issue today
Raised and issue today. Got an email from a human responding in 5 minutes. After some back and forth the issue was resolved in 20mins by Fynn. Refreshing easy in this day and age!!
5 August 2026
Unprompted review
It’s very easy to shop on line at…
It’s very easy to shop on line at Debenhams they have a good variety of items to choose from very happy either my products I brought.
11 July 2026
Unprompted review
Great service
Great service, a range of good value items to choose from and a fast and efficient service with good communication
3 August 2026
Unprompted review
My order arrived quicker than expected-…
My order arrived quicker than expected- really pleased with the flip flops i ordered- i now have three pairs. They are so comfortable & will buy from debenhams again in the future.
30 July 2026
Unprompted review
Found the buying process a little…
Found the buying process a little taxing, and delivery took longer than id like. Can't comment on the product as its unopened to be a Christmas present
5 August 2026
Unprompted review
What a nightmare
What a nightmare! Firstly they deliver the wrong product single seater hanging chair instead of a double seater. Took them a week to arrange a replacement which arrived in a damaged box with bits missing and scratches all over the frame. Can’t talk to anyone in Debenhams just a worthless chat bot !!!
5 August 2026
Unprompted review
Amazingly fast delivery!
Easy to order, really fast delivery - came before the estimated delivery date! I've used Debenhams online before for clothes and shoes, and I'll definitely be using them again on the future.
30 July 2026
Unprompted review
Great choice of products
Great choice of products. Good delivery service.
1 August 2026
Unprompted review
Had good luck this time
Had good luck with Debenhams on this occasion when ordering a bed frame and mattress. Both items were dispatched separately from partner companies, but exceeded the delivery time which was ideal.
29 July 2026
Unprompted review
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