Debenhams Reviews 

63,801
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 38,569 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the ordering process straightforward and appreciated the quality of items received. Reviewers often reported timely deliveries, with some items arriving earlier than expected. However, some people were dissatisfied with customer service, describing it as unhelpful and unresponsive. Many also faced issues with refunds, reporting difficulties or delays in receiving their money back. Additionally, several customers experienced problems with product condition upon arrival, such as items being dirty, damaged, or not as advertised. Delivery delays were also a common concern, especially for those who paid for express shipping that did not arrive on time.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and experience. Many customers praise the excellent... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing frustration over delayed or... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Customer service

Consumers find customer service to be a source of frustration and dissatisfaction, with many reporting... See more

Refund

People report negative experiences with refund, often citing significant delays and difficulties in receiving... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have bought the Philip Kingsley deep conditioning treatment in addition to the gift box set for my friend’s birthday. But when I received it, I found that the surface of plastic tub was dirty, as i... See more

Rated 2 out of 5 stars

Placed order twelve days ago on July 8th. None of the “delivered by Debenhams” items have arrived yet (twelve days and counting). Evri were recognising the tracking numbers at first, but now saying do... See more

Rated 2 out of 5 stars

I ordered three items. Two arrived and all good. Third item never came and now I have an email stating that my requested refund is on the way. I checked tracking and it stated that it was delivered by... See more

Rated 2 out of 5 stars

Firstly they don't explain when you order online that the returns process means you're likely to have items to send to various places - some free , some not. Returning to Debenhams itself is proving... See more


Company details

  1. Department Store
  2. Appliance Store
  3. Clothing Store
  4. Cosmetics Store
  5. Decoration and Interior Design Store
  6. Jewelry Store

Written by the company

Welcome to Debenhams.com – your new favourite online shopping destination where you’ll find the latest fashion and accessories for women, men and kids, plus bestselling makeup, fragrances and hair products from the biggest brands in beauty, and design-led homeware to liven up your living space. Shop online at Debenhams.com. Fashion. Beauty. Home. Delivered to your door.


Contact info

3.0

Average

TrustScore 3 out of 5

64K reviews

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3.0

All reviews

(63,801)

38,785 reviews in the last 12 months

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Rated 1 out of 5 stars

My experience was very disheartening

My experience was very disheartening. I was looking forward to receiving my order, but a day after confirming the order, I received an email saying it had been cancelled.
This action has dampened my spirit to order from your company again. I AM VERY DISAPPOINTED.

22 July 2026
Rated 3 out of 5 stars

I feel aren’t exclusively anymore

I feel aren’t exclusively anymore say true sizes but dress I tried on didn’t consider anyone with larger bust so fit perfectly all over me but wouldn’t zip up past the shoulder lovely dress aswell, don’t think industry accommodate people with bigger bust like do curvy but only to extent normal size 16 would of fit me fine. So beware this dress run small tights around back, saying cost me lot money buy dresses zip is awful aswell try zip up kept getting stuck, like dress way over priced for qauitly be lacking , half clothing size have for 16 upward always out of stock.
Couldn’t size up because out of stock would have not fit me correctly went size up be baggy everywhere else. Just such shame beautiful dress

29 July 2026
Rated 1 out of 5 stars

I ordered the product on next day…

I ordered the product on next day delivery so that I could gift it to my daughter who was visiting. However the product arrived 4 days later. Debenhams refunded the delivery charges, however the product is now sitting here because it arrived way too late for me to give it to my daughter

22 July 2026
Rated 1 out of 5 stars

Wrong item received

I ordered a bottle of Jimmy Choo perfume for a good friend's 60th birthday and on opening the parcel found a small tub of Vaseline! So I am in the process of trying to get this problem resolved therefore I am not happy with the experience so far.

25 July 2026
Rated 1 out of 5 stars

Avoid avoid avoid

Placed an order for my sons birthday so to make sure I got it I paid for next day delivery the day I was meant to receive it it didn’t arrive so I contacted apc the delivery company to be told that they don’t have the item as they hadn’t been sent it so I contacted Debenhams to be told I just have to wait until 9 they get bk in touch so I did to then to be told wait I further 24hrs then contact them again and they don’t honour next next day delivery even thew they advised that they did the latest update is I have to wait till well after my sons birthday before I can apply for refund so think I’ll just claim it thew my bank avoid avoid avoid this company

25 July 2026
Unprompted review
Rated 1 out of 5 stars

Patience is very much a virtue

I’ve just received an email asking me to review my experience of online shopping at Debenhams. Well considering that it’s approaching nearly two weeks since I placed my order and I’m still waiting to receive the goods I can’t say I’m too enthusiastic about posting a positive review. And, as I’m yet to receive the goods, I can’t even vouch for the quality of the items. But I must confess, given the slow customer service, I am becoming somewhat sceptical.

18 July 2026
Rated 3 out of 5 stars

It was prompt delivery but not in the…

It was prompt delivery but not in the place I have mentioned to be left safe, as they left it to the neighbours. Luckily, they have some green bushes in front of their house. My place was up top of the street (as explained a little stone alley from the main road).
Maybe next time will deliver to my door.

22 July 2026

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