Dashlane Reviews 

6,121
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, most reviewers were somewhat happy with their experience overall. However, many customers express significant dissatisfaction with subscription management, citing issues like forced renewals, misleading pricing, and the discontinuation of the free plan. Reviewers also frequently report poor customer support, noting a lack of human interaction and ineffective chatbots, alongside significant problems with the app and website, such as autofill failures and being locked out of accounts. Conversely, some people found the app to be secure, easy to use, and effective for managing passwords across various devices.

What people talk about most

Subscription

People report negative experiences with subscription, citing issues with group subscriptions and unexpected... See more

Website

Customers express significant frustration with the website, citing issues such as the inability to access... See more

Application

Users describe ambiguous interactions with the app, with some initially finding it a good choice that worked... See more

User experience

Clients share ambiguous opinions on user experience, with many expressing frustration over issues like... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing dissatisfaction with the lack... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Lately they are almost useless in Mac, constantly asking to keep using my master password to login and still wont auto fill passwords. I mught aswell jump to apple passwords which i also use and its... See more

Company replied

Rated 3 out of 5 stars

I've subscribed to Dashlane for a long time but I'm not renewing. The main reason is that password history is inaccurately updated and I have been locked out of accounts too many times because of a f... See more

Rated 3 out of 5 stars

Years ago when I started using Dashlane it was a good choice, it worked well in the then context of both a web and a desktop app, and with the various password dialogues that were in use at the time.... See more

Rated 4 out of 5 stars

Mostly love the Dashlane experience - been a customer for 6/7 years and cannot understand all the negativity on here for them. Does a great job - and I mean GREAT job - of keeping all my passwords... See more


Company details

  1. Software Company
  2. Computer Security Service

Written by the company

Dashlane secures all your logins in one place to help you stay ahead of threats. Take your passwords from scattered to secured, and never forget (or type) another password. With Dashlane, you’ll get instant access to your accounts with AI-powered Autofill, and you can seamlessly sync and access your vault across all devices, browsers, and operating systems. Dashlane also helps you stay ahead of phishing attacks: You’ll get warned in real-time—before you autofill your info on a suspicious site—so you’re less likely to fall for a phishing scam. Ready to go passwordless? Dashlane supports passkeys and passwordless login, giving you faster, safer access to your accounts. Get Dashlane today, and secure your digital life.


Contact info

3.0

Average

TrustScore 3 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 1 week

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3.0

All reviews

(6,121)

88 reviews in the last 12 months

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Rated 4 out of 5 stars

Account recovery when you need it

Dashlane Support people helped me solve a lock out from my account (my fault) while keeping my account secure. They were courteous and professional, and got me back into my account, and my digital life. Very grateful for their help!

26 July 2024
Rated 5 out of 5 stars

Serg

Serg - has always responded so very promptly. Each time he has answered my
questions & given clear, easy follow instructions where needed

26 July 2024
Rated 5 out of 5 stars

Sweet app you have to have.

Hello to all, I've been using dashlane for years I think it's one of the best apps out there I can't live without it easy to use secure It's just a mind blowing good app 🤘 I have it on all my devices never failed me yet 😉
They have great tech support If you have any problems or questions I'll get back to you promptly. Keep up the great work dashlane.

20 July 2024
Rated 5 out of 5 stars

Dashlane Security

After my computer just died for no reason I lost my access to my Dashlane account so it made it impossible to be log on to sites I needed to buy or 'am interested as who can remember all those complicated passwords that companies and people ask for these days because of the security paranoia they have bought upon us. well because of this Dashlane have to be similarly paranoid in ascertaining who you are before even helping with your problem. but I felt the frustration disappear after I had. The people I emailed 1/2 way around the World were as helpful as they could be and the only frustration from then on was the time lag because of distance and time zones. they were polite helpful and stuck with me and my frustrations all through the process....Good on them. and I thank them both for their efforts. Eventually I got every thing back to normal with their help. because of the time and distance I would suggest customers back up their account regularly and get an account recovery Key both from online at Dashlane to make the process easier and, possibly, less frustrating. I can understand why they do things the way they do but it became a frustrating business to get my info and account back.

28 June 2024
Rated 5 out of 5 stars

DIY failed - Dashlane support tops!

After several frustrating failures to fix my 2FA arrangement after a change up of my iPhone device, I contacted Dashlane support and following a couple of security/ ID checks, I was quickly back with the security I had previously been used to. Very much appreciated - it's what I use Dashlane for!

18 July 2024
Rated 5 out of 5 stars

An underrated password manager

A great password manager with a solid track record, and which balances ease of use and functionality. It's used by all my family members to some extent and allowed them to have unique passwords for their accounts. There is a learning curve for less tech-savvy people but once the logins are created, signing in becomes easy.

14 July 2024
Unprompted review

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