Dashlane Reviews 

Ease of use from the bot to the rep was great.

Outstanding customer service. Couldn't be happier.

The Confirmation Feature was annoying as it didn't work in the link provided. But, I'm glad the support helped me through.
The rest of the help is very much appreciated.
I'm thankful for customer support's help.
I should give it 5 star, but am stopping myself for the technical inconvenience.
Anyway, I'm thankful for your support.

I received perfect technical support for free though I was just using the free version of Dashlane! Really great!

How disappointing. It was maybe the most feature rich and best password manager on the market, but they just made payments yearly only, removing the option to pay monthly and not only that, they now locked the free tier to 25 passwords which is an absolute joke. And since my subscription is "no longer valid" due to it being monthly all my passwords are now "read only" meaning I have to log into my account, go to the individual entry, enter my password again, only for me to have the copy button removed and me having to copy it myself.

I'm switch password managers as this is completely unacceptable.

A really useful and very well thought out application, useful to me on a daily basis.
It is practical and really secure.
I always have a very good experience since using it.
I lost my 2FA identifier not so long ago and the assistance was very fast, professional, courteous and was able to help me and adapt in every way !
In short, nothing to say and that's why I'm going to take a subscription with them once again.

Thank you so much Dashlane !

Accessible, professional, and expedient--solved problem.

Quickly diagnosed solution to problem and did not waste time repeating steps I’d already tried.

Firstly, this experience extends over two days and two different support representatives. By names, both Rita (initial representative) and Manuel were apt in their respective positions and roles to first verify my identity and membership in Dashlane community, this was followed up with patient, kind and professional support to ensure my use of the platform services were available and operating in accordance with my personal needs. Manuel followed up to make certain I was able to access my account and had configured my preference to assure continued access was available. Their combined customer support reflects highly on their and Dashlane commitment to providing excellent security, cybersecurity services and customer service support. - Morris

Very disappointed - I have a family plan, in August I’m getting a 52% increase in the cost of the plan, and the removal of Premium features from my family on the account. I suspect the platform isn’t financially stable if they have to inflict this on loyal customers.

Rick gave me the best customer service ever.

They didn't let me see my passwords without paying. Worst customer experience I have ever had.

Unbelieveable! How can they block your own passwords?
The new updated free tier makes it unusable. Changing to BitWarde was made as hard as possible. Can't give less then 1 star.

Helped me with my account when I needed it.

Dashlane has changed usage to its"free version" it's clear they don't like you enjoying the "free app" so they've decided to be make it difficult. They have restricted passwords to just 25 and have changed it to read only, by doing this you can't log into a website has it locks you out, you can't copy and paste a password, this tactic is to frustrate you and irritate you into paying the hefty subscription 80$ or £63. Today it's asking for my Master Password each time I open it. Avoid it 😱😤🤬

The functionality is great for adding sites, updating passwords etc. Customer service is knowledgeable and helpful.

Good support from customer services when I had a problem

Very helpful & quick in responding. Thank you guys

It took a lot of back and forth but they did solve the problem. But not being able to talk to someone quickly was VERY stressful. It took 2.5 weeks to get back I to get back into my system. And often it was 1-2 day turn around before I got a response after each next step. And my whole life was in there!