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Review summary

Created with AI, based on recent reviews

Considering 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and quick responses, making the overall user experience smooth and efficient. Many people highlight the exceptional customer service and the ease of the recruitment process, appreciating the clear communication and support received. However, some people were dissatisfied with certain aspects, mentioning slow email responses and occasional issues with call volume and related operational concerns. A few reviewers also expressed concerns about certain internal aspects of the company, including employee welfare.

What people talk about most

Staff

Clients share positive opinions on staff, particularly praising the recruitment team for their... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the recruiting and onboarding... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting clear communication and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism and... See more

Response time

Reviewers highlight positive aspects of response time, particularly praising the quick and helpful responses... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have had a great experience so far as an interpreter. The volume of work has been good but the payment rate is a bit low compare to other UK translation agencies. There have been a few challenges i... See more

Rated 4 out of 5 stars

The recruiting process was fairly easy and didn't take long before I got in. I schedule my work to my needs, when inquiries raised I get a feedback within a couple of days. Making positive changes... See more

Rated 4 out of 5 stars

Had an issue with Dals app and couldn't have access to any job notifications. Theona was very helpful, patient, responding very quickly to my emails and always willing to help. Thank you so much Theo... See more

Rated 4 out of 5 stars

It is a great opportunity to make side money. The customer service, on the phone, are great however they take time and a bit slow on email response. The recruitment team are very friendly and the proc... See more


Company details

  1. Translator
  2. Audio Transcription Service
  3. Transcription Service

Written by the company

The world is a better, fairer place when everyone is understood. At Dals we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including British Sign Language and other non-spoken languages. With our ever-growing network of interpreters and linguists, we connect our clients with crucial expertise whenever and wherever they need it – in person, on-screen or by phone.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

354 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 2 out of 5 stars

Non payers !

I have been with them for number of years and the rating is given based on last experience. I was contacted via email by Ioan-Rares Lliescu and asked to assist with telephone interpreting which didn't go ahead as client didn't call. As I was instructed, I had informed the agent straight away. No response, no payment for my waiting time. A follow up email sent again- ghosted. Called, explained the matter to whoever answered the call - now we in June - no response, no payment. even though the payment is tiny ( maybe one pound max- I know, it's really absurd), I do raise my concern here because I do not feel valued as an interpreter, also I wanted to highlight their poor practice as well as alert the others - if a pound collected from many interpreters this would amount to quite a bit anyway. So it's more about awareness than anything.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Smooth onboarding experience

I have just been accepted to work as an interpreter with DALS. I have yet to carry out my first assignment, but the onboarding process was smooth and easy. Thank you so much to Andreea for all her help with the process.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Smooth Recruitment Process and Great Start




I had the pleasure of going through the recruitment process at DALS with Alexandra, and I couldn’t have asked for a better experience. She was extremely professional, responsive, and flexible throughout the entire process.

Despite a few delays on my end due to prior commitments, Alexandra remained patient and supportive. She always took the time to answer my questions clearly and promptly, making the process smooth and reassuring.

So far, so good ! everything is going really well on my end since I have started. I’m truly enjoying the experience so far and love interpreting across different fields and sectors.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

I am very pleased working with DALS

I am very pleased working with DALS. It is flexible, you can choose your own hours. I love working with DALS. Overall a positive experience. I have worked with DALS for more than one year. Friendly staff, supportive and understanding. Thank you DALS :

3 June 2025
Unprompted review
Rated 1 out of 5 stars

They changed their name

They changed their name, but they didn’t change their poor treatment of interpreters. This is a skilled, demanding, and time consuming job, yet DALS still pays professional interpreters less than minimum wage. How is that fair? Qualified adults, doing complex and important work, are being paid less than a college student stacking shelves.
Freelance interpreters need to unionise and organise.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Interpreter recruitment process

I had the pleasure go throughout the recruitment process at DALS with Andreea-Mihaela, and I can confidently say she has been exceptional every step of the way. Her professionalism, kindness, and attention to detail made the entire process smooth and stress-free.

She kept me informed and guided me through each stage with patience and clarity, always making herself available to answer questions and provide support. Thanks to her dedication, my profile was successfully approved, and I’m now ready to start working with confidence.

Thank you Andreea - Mihaela for your outstanding support and encouragement!!

28 May 2025
Unprompted review
Rated 4 out of 5 stars

Good

So far, working with DALS has been a positive experience. I receive regular call volume, and the team has been helpful and professional when needed.

28 May 2025
Unprompted review
Rated 4 out of 5 stars

Onboarding process

I had a really positive onboarding experience with Imaan Sajid. She was polite, responsible and made the process smooth and clear. Very professional and helpful throughout.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Recruitment Process

I've recently joined the company, and the recruitment process went smoothly thanks to Andreea‑Mihaela Ciobanu, who guided me every step of the way. I look forward to continuing to have such positive experiences.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Hiring process

The hiring process was a pleasant experience thanks to my recruiter Jenny. She was very professional, friendly, and patient.

21 May 2025
Unprompted review
Rated 1 out of 5 stars

After 14 years of working with them

After 14 years of working with them , I am undepayed 12 per hour . Despite experience, 4 language use and a degree, and certificates.
Leaving them as I have been refused to be payed 12. 21 what I deserve at leat per hour.
Disappointed 😞 😥

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Hey everyone

Hey everyone
I just joined the DALS team, in very excited, i’d like to thank Nona who was very kind and made my whole process very easy to get through, looking forward to my first call!

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Cooperating with Dals

I started to collaborate with Dals in December 2024. The person who accompanied my process was Gabriela Enache. From the start everything went smoothly, Gabriela is a very attentive and careful professional, she always answers our questions and is always available to help.

2 December 2024
Unprompted review
Rated 2 out of 5 stars

DALS pay interpreters minimum wage in…

DALS pay interpreters minimum wage in UK to telephone translations. EXAMPLE: DALS pay £0.21per minute and DALS charge to clients £0.75. I HAVE EVIDENCES...SO, I am wondering if this is legal and if this is fair. They should loose the contract they have with GOv.uk and other local authorities. Empire group services, Premium Linguistic services , Bigword.uk ARE fair companies. They pay interpreters regarding skills

8 February 2025
Unprompted review

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