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Review summary

Created with AI, based on recent reviews

Considering 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and quick responses, making the overall user experience smooth and efficient. Many people highlight the exceptional customer service and the ease of the recruitment process, appreciating the clear communication and support received. However, some people were dissatisfied with certain aspects, mentioning slow email responses and occasional issues with call volume and related operational concerns. A few reviewers also expressed concerns about certain internal aspects of the company, including employee welfare.

What people talk about most

Staff

Clients share positive opinions on staff, particularly praising the recruitment team for their... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the recruiting and onboarding... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting clear communication and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism and... See more

Response time

Reviewers highlight positive aspects of response time, particularly praising the quick and helpful responses... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have had a great experience so far as an interpreter. The volume of work has been good but the payment rate is a bit low compare to other UK translation agencies. There have been a few challenges i... See more

Rated 4 out of 5 stars

The recruiting process was fairly easy and didn't take long before I got in. I schedule my work to my needs, when inquiries raised I get a feedback within a couple of days. Making positive changes... See more

Rated 4 out of 5 stars

Had an issue with Dals app and couldn't have access to any job notifications. Theona was very helpful, patient, responding very quickly to my emails and always willing to help. Thank you so much Theo... See more

Rated 4 out of 5 stars

It is a great opportunity to make side money. The customer service, on the phone, are great however they take time and a bit slow on email response. The recruitment team are very friendly and the proc... See more


Company details

  1. Translator
  2. Audio Transcription Service
  3. Transcription Service

Written by the company

The world is a better, fairer place when everyone is understood. At Dals we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including British Sign Language and other non-spoken languages. With our ever-growing network of interpreters and linguists, we connect our clients with crucial expertise whenever and wherever they need it – in person, on-screen or by phone.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

353 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Human quality onboarding process

I've just passed the recruiting process for linguists at DALS and it has been a very smooth experience thanks to Radhika and her help. She has been precise and patient when asking for information, and very reassuring throughout the process. Despite being a remote recruiting process, it felt close which I'm grateful for as it's not very common nowadays.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Smooth onboarding, helpful support, and great communication

I’ve just completed the onboarding process as a freelance interpreter with DALS, and I wanted to take a moment to share how positive the experience was from start to finish.

From the very beginning, the process was clear, professional, and well-organized. I was guided through every step by Alondra (Ada), who was incredibly helpful, responsive, and kind. She answered all of my questions quickly, supported me through technical steps like platform access and VOIP setup, and made sure everything was properly reviewed and finalized.

I'm especially grateful to Ada for her continued support,she made the entire process much less stressful and genuinely made me feel welcomed as part of the team.

Looking forward to collaborating further with DALS!

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and Supportive Recruitment Experience

had a very positive experience during the recruitment process with DALS. From the beginning, everything was clearly communicated and professionally handled. I would especially like to thank Teodora, who guided me through each step with patience, clarity, and kindness.

She was always quick to respond to my questions and made sure I had all the necessary information to complete my profile successfully. The entire process—from the language assessment to uploading the required documents—was well-structured and easy to follow, thanks to her support.

I truly appreciate her friendly and helpful approach, and I’m glad to be joining DALS as a freelance linguist.

5 August 2024
Unprompted review
Rated 1 out of 5 stars

Dals is perceived as a scam /Rif-off .

Dals is perceived as a scam /Rif-off .
They allegedly pay low wages to interpreter's
if interpreter's speak up or voice their concerns , Dals would deregister you without a valid reason the company's behaviour is seen as unacceptable , especially in this day and age , as they don't listen to feedback and may block individuals who try to communicate with them . overall , dals is considered a poor company to work for.

7 July 2025
Unprompted review
Dals logo

Reply from Dals

Good afternoon,

We're truly sorry to hear about your experience and appreciate you bringing it to our attention.

To help us look into this further and understand what went wrong, we kindly ask that you contact us at feedback@dals.co.uk with more details.

Thank you for giving us the opportunity to improve.

Kind regards,
VOC Team
DALS

Rated 5 out of 5 stars

The recruitment process was clear and…

The recruitment process was clear and easy to follow. Jenny was really helpful throughout, she kept me informed and made sure I had everything I needed for the application. The language tests were straightforward and professionally done. Overall, it was a smooth experience, and I’d definitely recommend Dals to other interpreters or linguists. I'm genuinely hopeful about this new opportunity.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Dals are fantastic to work for compared…

Dals are fantastic to work for compared to other linguist agencies. I am registered with a few and Dals are the only ones who offer face to face bookings on a regular basis. Their onboarding process was so simple and easy and also their app is so simple and they are so advanced with few clicks with the time sheet.

Thanks Dals for having me on board

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support and professional environment

The recruitment experience was simple and just perfect. Nona guided me through and supported my application in the best way possible. Language tests also were professional and user friendly. I'd recommend Dals to any linguist and interpreter. I really hope for a great new start.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

A very good contact with the Office.

A very good contact with the Office and Employees - in case I need anything, I am given a quick, and positive response. Recruitment process and verification very detailed and professional. A very positive experience.
You can choose the working hours so it's also a great plus. Recommended.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

The recruitment process was smooth for…

The recruitment process was smooth for me, especially because of one of the recruiters. Andreea has been helpful each time I would call her. Everytime I needed her she would reply quick and would do a great job to explain me what do do for the next stage of the recruitment process.
Many thanks to the exceptional job of my recruiter.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Recruitment process

I've been recently through recruitment process as a freelance Interpreter, it was really smooth with Jenny, she was very cooperative and helpful.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Recruitment Experience

I have recently been through the recruitment process with Dals, in order to collaborate with them as a Freelance Interpreter. I must say, so far, the experience has been delightful. Lewis Hoyle has been handling my case, and he has been incredible. He has been a complete professional, and has replied to every question timely and helpfully.

16 July 2025
Unprompted review

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