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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and supportive throughout various processes, making interactions pleasant and efficient. The recruitment and onboarding experiences are consistently highlighted as smooth, easy, and well-organized, with many appreciating the clear communication and quick responses from the team. Reviewers also value the flexibility offered and the overall positive working environment, often recommending the company to others. However, some people mentioned dissatisfaction with the support, noting that it often requires multiple follow-ups to resolve issues and that email responses can be slow. A few customers also reported a lengthy and complicated application process, while others expressed concern about inconsistent call volumes impacting financial stability. Additionally, a minority of reviewers described negative experiences with management, citing concerns about employee relations and fairness.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising recruiters for being polite, helpful, and... See more

User experience

Consumers find the user experience to be positive, particularly highlighting the smooth and supportive... See more

Customer service

Clients share positive opinions on customer service, with many praising the friendly, clear, and supportive... See more

Response time

People report positive experiences with response times, with many customers praising quick and polite... See more

Service

Customers had positive experiences with service, often highlighting the smooth, organized, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have had a great experience so far as an interpreter. The volume of work has been good but the payment rate is a bit low compare to other UK translation agencies. There have been a few challenges i... See more

Rated 4 out of 5 stars

My onboarding process was quite easy and supportive. Though I applied in February this year, they took a long time (May) to get back to me while I was confused the whole time about my application bei... See more

Rated 4 out of 5 stars

The recruiting process was fairly easy and didn't take long before I got in. I schedule my work to my needs, when inquiries raised I get a feedback within a couple of days. Making positive changes... See more

Rated 4 out of 5 stars

Had an issue with Dals app and couldn't have access to any job notifications. Theona was very helpful, patient, responding very quickly to my emails and always willing to help. Thank you so much Theo... See more


Company details

  1. Translator
  2. Audio Transcription Service
  3. Transcription Service

Written by the company

The world is a better, fairer place when everyone is understood. At Dals we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including British Sign Language and other non-spoken languages. With our ever-growing network of interpreters and linguists, we connect our clients with crucial expertise whenever and wherever they need it – in person, on-screen or by phone.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

354 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 6% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

DBS certificate

My application for dbs was dealt with quick response and was uploaded as well.
Person dealing with thus was very responsive.
I amvery happy with the service U recieved.

15 September 2025
Unprompted review
Rated 4 out of 5 stars

Quality

Great help throughout my whole application
Always there for my questions and problems with an excellent expertise 👑

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Clear, professional, and welcoming Process

I found the recruiting process to be very smooth and well-structured. The communication was clear at every step, and I always felt supported and informed. A special thank you to Theodora and Alexandra for their support, avaiability, and guidance throughout the whole process.

27 August 2025
Unprompted review
Rated 1 out of 5 stars

unprofessional

Late, expensive and often unavailable. Very bad professional's experience and a waste of NHS' money

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Professional company to work for …

Worked for this company over 20 years always good level of work and payments on time . Due to illness my DBS wasn’t renewed on the update service . Dals dealt with this efficiently and professionally keeping me updated at all times.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

My overall experience with Dals has bas…

My overall experience with Dals has bas been excellent.The team is professional,responsive and very supportive throughout the process.
Communication is always clear and efficient and I felt well-guided from the beginning.A special thanks to Dreamie who helped me with everything and made the whole process smooth and stress free.I truly appreciate the guidance and professionalism.
Highly recommended!

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Be careful with DALS

Be careful with DALS; they have ruined the careers of many interpreters. The most disturbing aspect is that many of their reviews are fake, often originating from outside the UK, and even their telephone interpreters are working from abroad, particularly from Eastern Europe, while the government appears to be taking no action. This is not only unethical but also poses a serious national security risk, as sensitive information is going abroad.

DALS (formerly DA Languages) changed its name after numerous lawsuits and negative publicity, hoping to improve its image, but unfortunately, it’s just rebranding and nothing has really changed. After this review, don’t be surprised if you suddenly see a wave of fake 5-star reviews appearing.

Shockingly, police forces continue to work with such an agency, as they have no ethics, no respect for interpreters, and they put interpreters in danger. They even send untrained and unqualified bilinguals to police bookings, and when mistakes inevitably happen, the interpreters are the ones who get blamed and sacrificed by DALS.

They pay extremely low rates; interpreters only receive about 10–20% of what the agency charges clients, and I sincerely hope this agency never gets the contract with the Ministry of Justice, courts, or police forces. Sadly, it seems police forces still use them simply because they are cheap, but the hidden costs of their practices are enormous. I strongly encourage everyone to step forward and leave honest reviews about them, because only together can we bring change to this unfair system.

2 February 2025
Unprompted review
Rated 5 out of 5 stars

Recruiter Ms

Recruiter Ms. Andrea provided excellent assistance. The instructions were clear and easy to follow and the supporting documents were very helpful. Thank you for your professionalism.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Maria

Maria has been helping me with onboarding application and she has been so welcoming and helpful she made me feel so comfortable with everything and answered all of the questions I asked and never made me feel like I was asking too much. Honestly she’s amazing

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and Supportive Recruiting Experience

The recruiting process was smooth and professional. I especially want to thank Andreea P., who guided me through every step with patience and clarity. She was a great help and made the whole experience much easier.

15 August 2025
Unprompted review
Rated 3 out of 5 stars

Ridiculously low payment

I have nothing bad to say about the company, except that they pay very little money, which is frustrating. They also do not cover transport cost (exception is if you travel to another city). But an interpreting job is usually one hour long and when I have to pay for buses, it means I spend a third of what I earned in this one hour, which is ridiculous. I hope the company will change their payment policy. I believe interpreters should be respected and earn a decent salary.

31 August 2024
Unprompted review

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