dacemotorgroup.co.uk Reviews 

2,746
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 527 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff for making vehicle purchases wonderfully smooth, straightforward, and completely stress-free from beginning to end. Consumers also highlight the outstanding customer service, noting that representatives provide clear, detailed guidance and ensure every question is answered thoroughly during the process. Some reviewers were not happy with unexpected mechanical problems discovered shortly after taking delivery, including significant component failures, warning lights, and faulty parts. A few other people also felt that the after-sales support was completely unhelpful and lacking when attempting to resolve these frustrating vehicle concerns.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting smooth, professional, and pressure-free service.... See more

Service

Reviewers highlight positive aspects of service, noting that everything is handled smoothly and... See more

Product

Reviewers mention positive feedback about product, expressing satisfaction with their new vehicles and... See more

User experience

Users describe positive interactions with user_experience, highlighting that staff members are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve W was great in helping me with my purchase; no question was a silly question, and he really took the time to explain everything. Made me feel at ease with the whole process and provided such a p... See more

Rated 5 out of 5 stars

Dealt with Jaydon rang in the morning about a car on the website by 5pm we had picked up the car and driving it home . Jaydon worked all day to get things organised kept in touch and the car was prese... See more

Rated 5 out of 5 stars

Just collected my Hyundai i20 from Dace motor group Eccles Exceptional service from start to finish from Will, I went viewing a car in their showroom and a differnt car caught my eye online. Spo... See more

Rated 5 out of 5 stars

Excellent experience from start to finish. Callum Davies was the chap who helped me and he made the whole experience so much easier. He managed to find me the perfect car and as he knew I needed a veh... See more



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4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,746)

495 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent friendly service from Jaydon

Excellent friendly service from Jaydon. Very happy to test drive and buy a new car and drive away the same day. Sorted out all the paperwork as quickly as he could all with a lovely smile.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Dace was a very professional company…

Dace was a very professional company and all members of staff were respectful and friendly, A lad called Tom was the person who shown me around and give me the best possible price for the car, definitely recommend him for his services and advice

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Put a deposit on a Civic Type R 2020…

Put a deposit on a Civic Type R 2020 plate.

Booked my train ticket from Basingstoke to Stockport online then the night before I was due to leave, I get a call from Will, the sales person I had been dealing with.

He said the EML had just come on after car had been valeted, according to him, probably because water got in the engine bay - straight away something didn’t sound right. The add for the car was still on Autotrader after I put a deposit down and the add was still there earlier in the day. I thought to myself, they have sold it to someone else. So I called the sales team and pretended to be someone interested in the car the lady on the phone said sorry it’s just been sold. Straight away I called Will and told him what she said, he said no the add got taken down because there was something wrong with it. I asked how long ago the EML come on and he replied about 15 minutes ago, so I stated that, the first thing you thought off when the light come on is to take the add down, but it didn’t occur to you to take it down after I put a deposit on, 6 days earlier.

I asked him to take a photo of the EML with his watch in the photo to prove it’s the same car, he said he would but never did.

The day after Will was off so I called and spoke to Mike he said the car can’t be sold to me because it was was showing a injector issues on bank 4, this happens when the car was going for its inspection, I said Will had already confirmed in his walk round video the car had already been for it’s inspection and had already been valeted. So they both said something different, I asked Mike what they were going to do with the car, he said it’ll go back to where it come from, I said I would buy it cheap and do the work myself he said he can’t do that.

Later that day I checked the TAX online (Registration FV70 OER, guess what I found, yep the car had just had a years TAX put on it, funny how someone would TAX it when it’s off the road with serious injector issues.

So Mike refunded my deposit but refused to give me anything towards the £29 train fair I was out of pocket. I had been to the bank that after to sort out the funds, booked half a day of work and sorted all the insurance out so yeah I was fuming.

DACE motor Group are a bunch of cowards, no integrity, no professionalism and have little to no respect for their customers.

Be ware and stay away..

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Steve in sales

Steve in sales, was great from start to finish! Listened & answered all questions I had and persevered in finding the right finance for me. Thanks Steve, cars great!

3 August 2026
Rated 5 out of 5 stars

Had a great experience dealing with Jack Hilton

Had a great experience dealing with this company, looking for my new car. Seen it online, booked to view it the next day and test drive it with Jack Hilton, who is a really nice lad knows his stuff and I’m extremely happy with the way he looked after us and helped us with buying the vehicle. I’m a Happy 😃 customer to have drove away today with my new vehicle 🚗
Definitely recommend this company and Jack Hilton.

6 August 2026
Unprompted review
Rated 1 out of 5 stars

Bought focus sales guy bang on after 2…

Bought focus sales guy bang on after 2 weeks of having the car it needed disc and pads which we was told they would not do but bring it in so they could have a look and pay for it when they change the warranty isn’t worth the paper it’s wrote on I mean 17k for a car that needs new disc and pads but wrong really I’d just avoid there extended warranty do anything to get out of it

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Ryan was absolutely brilliant

Ryan was absolutely brilliant, he got us sorted with with exactly what we wanted , it was not eat either, he was too notch, he spent hours making sure everything got sorted and we walked away super happy with our new car

Cannot recommend Ryan and Dace enough

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Our First visit to Dace car garrage and…

Our First visit to Dace car garage and we were very impressed with the service we had there staff very welcoming and very helpful especially Lewis Birch he was very helpful couldn't do enough for us went out of his way to help us very friendly we would definitely recommend this garage to others we couldn't fault them and buying the car and collecting the car was very smooth experience.

26 July 2026
Rated 5 out of 5 stars

Great place to buy your New Car

Good Evening,

Just a quick review to say a special thank you to Jack Hart who I dealt with during the time I purchased my new car. Jack was a very polite and pleasant young man, super knowledgeable and nothing was too much. He guided me through the process from the start all the way to the end. I would highly recommend. Nicola G

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

The 2nd time I've bought from Dace.

Jon and Ryan were really helpful, knowledgeable and polite.
Very easy process.

Absolutely love my vehicle
Will return in future and would recommend to others

28 July 2026
Unprompted review

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