Cymax Business Reviews 991

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Please read all the reviews before you do business with this company! I wished I did. I am having similar problems. I was a fool. In their fine print buried on their website, their return... See more

Rated 1 out of 5 stars

After receiving the fireplace (Feb 12 order placed) We were putting it together on Feb 21 (8 business days later) and it was broken- took pictures and sent them. They WILL NOT replace the fireplace!!... See more

Rated 2 out of 5 stars

We received an expensive 2 drawer filing cabinet that will barely hold together. There was damage to the panels when received. Bush furniture ended up sending me new replacement panels so kudos to the... See more

Rated 1 out of 5 stars

DO NOT purchase their products through walmart.com. Their items through Walmart's marketplace are not returnable, regardless of what walmart has posted on their website. Tried contacting the company r... See more

Company details

  1. Furniture Store

Written by the company

Cymax is one of the fastest growing online furniture retailers with annual sales exceeding US $100 million. With over 75,000 SKUs, Cymax is a leader in online sales for all items home and office. We are located in Burnaby, BC, Canada and sell to customers in the United States and Canada. Internet Retailer Magazine ranked Cymax within the Top 200 e-tailers in the world in both 2011 and 2012.


Contact info

1.2

Bad

TrustScore 1 out of 5

991 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

The furniture we purchased was what we …

The furniture we purchased was what we expected. The delivery (we ordered via Amazon) was very difficult. The item was back ordered. Amazon said it would be delivered on a particular date and then we received an email from Cymax saying the order would be canceled because it wouldn't be able to be delivered within a certain time frame. A very long, complex call to customer service resulted in canceling the original order, re-ordering (not without first being told the item was now more than $250 more than we had originally paid but they'd do us a "favor" and give us the item at the price we originally paid) and then finally getting the item. While everyone was very polite, it was a very frustrating experience with everyone's first response being, "Would you like to cancel the order?"

5 October 2017
Unprompted review
Rated 5 out of 5 stars

First time customer with Cymax

First time customer with Cymax. The desk arrived very fast, putting it together was easy, the quality is surprisingly very good , I plan to do business again and find a matching file cabinet. I recommend Cymax to anyone looking for quality.

4 October 2017
Unprompted review
Rated 1 out of 5 stars

Contacting Them

Contacting Them
WalMart forwarded my email to them on a question I had concerning Sorelle Adult Full Size Bed Conversion Rails for a crib I purchased from them via WalMart and said they would respond in so many business days.
Never got a response. I sent them an email via their web page. Never got a response. Called their contact number and don't get an option to speak to a customer service rep. Option was to enter the name of person I wanted to talk with.

3 October 2017
Unprompted review
Rated 4 out of 5 stars

Good Service

Easy to place the order. It arrived on time and was a straight forward assembly. Fully satisfied. Thanks

3 October 2017
Unprompted review
Rated 5 out of 5 stars

EXCELLENT!!

EXCELLENT!!! THE CUSTOMER SERVICE ON THE PHONE DAVE IS EXCELLENT AND THE BEST I'VE EVER IN MY LIFE EXPERIENCED. VERY GOOD. FIVE STARS. ALL AT CYMAX DESERVE 9 BILLION DOLLARS EACH. THANKS AGAIN.

2 October 2017
Unprompted review
Rated 5 out of 5 stars

Corner Dest

Desk arrived by Fedex Ground in good shape with no dings on package Putting it together was a little challenging but it all worked out fine. For a mail order piece of furniture it really isn't a bad product. My daughter wanted it for her room to do her homework on and it has done quite well.

2 October 2017
Unprompted review
Rated 3 out of 5 stars

I love my new desk but it was broken

I love my new desk. The rep when ordering was efficient and completely helpful in ensuring I had everything I needed for our office make-over. The only reason I am not giving 5 stars is three panels of the desk were broken when we opened the boxes. This is the delivery service, not Cymax but I hesitate to order again if that is how I will receive their product. Luckily we had a handyman who fixed the desk to fit safely and that it still looked great.

2 October 2017
Unprompted review
Rated 2 out of 5 stars

Great Chair - Lousy Shipping

Chair is great quality and I'm completely satisfied with it. Shipping of the chair was a totally uncoordinated evolution on the Cymax side and caused me problems and concern.

1 October 2017
Unprompted review
Rated 4 out of 5 stars

ORDERING WAS EASY PROCEDURE

ORDERING WAS EASY PROCEDURE. DELIVERY TIME WAS ACCURATE.
PACKAGING WAS ADEQUATE FOR SHIPPING.
ONE OF THE LEFT ARMS HAD A SCRATCH, PROBABLY FROM MANUFACTURER. WOULD BE NICE TO HAVE PAINT TO COVER. THANK YOU.

1 October 2017
Unprompted review

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