Please read all the reviews before you do business with this company! I wished I did. I am having similar problems. I was a fool. In their fine print buried on their website, their return... See more
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After receiving the fireplace (Feb 12 order placed) We were putting it together on Feb 21 (8 business days later) and it was broken- took pictures and sent them. They WILL NOT replace the fireplace!!... See more
We received an expensive 2 drawer filing cabinet that will barely hold together. There was damage to the panels when received. Bush furniture ended up sending me new replacement panels so kudos to the... See more
DO NOT purchase their products through walmart.com. Their items through Walmart's marketplace are not returnable, regardless of what walmart has posted on their website. Tried contacting the company r... See more
Company details
Written by the company
Cymax is one of the fastest growing online furniture retailers with annual sales exceeding US $100 million. With over 75,000 SKUs, Cymax is a leader in online sales for all items home and office. We are located in Burnaby, BC, Canada and sell to customers in the United States and Canada. Internet Retailer Magazine ranked Cymax within the Top 200 e-tailers in the world in both 2011 and 2012.
Contact info
United States
- 866-740-9830
- www.cymax.com
Hasn’t replied to negative reviews
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I love it
I love it. Makes such a nice difference in my living area. I cannot speak to how easy it is to assemble as I had my handyman put it together. It didn't take him very long though.
We bought two wardrobe cabinets
We bought two wardrobe cabinets. They are Beautiful. With the detail instructions that were sent my Husband and I had no trouble putting them together.
They are very good quality and will last a long time.
Thank you and we look forward doing business with you again.
excellent!!!
Worst store I have ever dealt with
Worst store I have ever dealt with. They are a bunch of idiots. They messed up 2 orders. Never again. Stay away!
Unacceptable
After I bout my vintage phone booth …
After I bout my vintage phone booth book case for $249, it went on sale even before my was delivered for $ 189.00. I wanted an adjustment since I hadn't even received mine yet but was treated not so friendly and was told absolutely not.I don't think I will buy from Cymax again
Ed Price
On time and as advertised.
Great price
Great price, great product with free shipping, what more can you ask for
Nice stuff and good qualities
Love the item that i bought. Easy to install, and I didn’t wait to long to get my package. Hope to get stuff again in the future
Designer very Disappointed
I am a designer and have never had such a terrible experience dealing with any company as I have had with this company! The customer service is horrible - I was never able to deal with my issue and the shipped the product twice and charged me double - once brought to their attention - it was never rectified - over and over it was ignored - I will NEVER work with this company again
Great furniture
Great furniture. It looked good in the ad and better in my office. I am very happy with the new furniture.
Love the chair
Love the chair. Cheaper then Wayfair. Very happy with purchase.
I am enjoying my new desk
I am enjoying my new desk. It was easy to assemble.
My female cousin and I did it in one day.
Shipping was fast.
I had a great experience with them
I had a great experience with them. I will be ordering more from them.
Great bunk beds and customer service
Bunk beds were delivered quickly and were as described. One small piece was broken and they replaced it immediately. Great customer seevice
Great piece love it!!!for the …
Great piece love it!!!for the price...quality was great ...will buy here again and again...
Very good results
Very good results, chairs were perfect
exactly as described. Would definitely shop here again
part replacement
When parts were not right, they were replaced no questions asked. The Customer Service reps were polite, patient and professional.
The product arrived faster than …
The product arrived faster than promised and works well. Exactly what I was looking for and it fits the project perfectly!
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